Plumberoo LtdReviews 

179
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and expertise of the staff. Customers consistently praise the efficient and high-quality service, noting that complex issues are handled with skill and dedication. Many appreciate the clear communication, prompt responses, and the team's willingness to go the extra mile to ensure satisfaction. However, some customers also noted dissatisfaction with staff getting defensive when questioned about charges, and an instance where a service professional's conduct during a visit was unsatisfactory.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the efficiency, detail, and quality of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a long-standing issue with some non-functioning radiators. Major headache, the sort of issue you just want to wish away. But it needed addressing, and Plumberoo sorted it. Professional, decent... See more

Rated 5 out of 5 stars

I can't recommend the team at Plumberoo highly enough! We needed a plumber and came across Plumberoo through Which? Trusted Traders. Rom visited us twice to tackle a tricky issue with a mains stop... See more

Rated 5 out of 5 stars

The company was recommended by a neighbour and I was happy I went with them. I needed the work done quickly due to my own schedule and they were ultimately able to attend the next working day. I neede... See more

Rated 5 out of 5 stars

Finally, a reliable, efficient tradesperson! I used Plumberoo for the first time and was very impressed with all the contact I had, Stuart came out and was really diligent in sorting out my heating p... See more


Company details

  1. Plumber
  2. Air Conditioning Contractor
  3. Air Conditioning System Supplier
  4. Drainage Service
  5. Gas Engineer
  6. Heating Contractor

Written by the company

Plumberoo is your local team of expert plumbers, heating and drainage engineers serving South West and Central London – and yes, we are mostly Australian! Whether you’re a home owner, a landlord or a business, our reputation for great service makes Plumberoo the perfect partner for Boiler Servicing, Plumbing Emergencies, Heating Installation and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

179 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(179)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and reliable company

The engineer who attended did an excellent job. He explained what needed to be done very clearly and left the premises tidy. I have used this company for some years and have had a number of different engineers and they have all been excellent.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Consistently great service

This is the second or third time I have used Plumberoo. They are consistently fantastic. I had an issue with my boiler not working and with the cold snap needed someone urgently. I called at 7.30 this morning and by 7.45 I had an appointment booked for 11. The plumber (I've sadly forgotten his name) was prompt and courteous. He got to work straight away and rapidly diagnosed the problem. He then fixed it with minimum fuss. Very knowledgeable and clearly knew his stuff. I've just received a detailed invoice and it is well below other companies that I have used in the past would charge. I can't recommend Plumberoo more highly. Great company and great staff.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

On time, professional and reasonable pricing. They actually text you prior to let you know they are 10min away. Highly recommend.

November 19, 2024
Unprompted review
Rated 2 out of 5 stars

Unclear pricing and awkward invoice

We had a leak in our sink which plumberoo were able to come out and fix at short notice (the next day). The plumber was able to fix this quickly and we're happy with the work done.

The bad points are that considering the service is quite pricey, they could be more clear about costs and rates up front. This is partly why we held off on asking for a full fix of the problem there and then.

When we received the invoice, it had comments from the plumber in it that seemed like they weren't meant for us, were about us and were quite rude and unnecessary, which I wouldn't have expected to see on an invoice sent to me. We'll be looking for someone else to do the rest of the work.

October 25, 2024
Unprompted review
Rated 4 out of 5 stars

Friendly and effective

We found Plumberoo through the Which? trusted trader recommendations.
We had some urgency for fixing a drain blockage.
They were the only company to offer a defined appointment, although for the next day.
Dustin arrived well within the slot and, with perseverance, resolved the issue in about two hours. Dustin also investigated and explained us the status of the drain pipes.
The service has been good: friendly and effective although pricey.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

excellent service: consistent + attention to detail

I've contacted the team at Plumberoo three times so far and will definitely do it in the future if needed. The team is very responsive and attentive to detail. Even though different people were attending the jobs, the service they have provided was reliable and consistent. All in one, I can only recommend this team.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Attended on the day of enquiry. Job done very well. Great communication. Easy booking and payment process. Value for money. Highly recommend!

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent communication and careful checking

Rang up because of a carbon monoxide alarm. It went off, I called the emergency gas helpline and they sent someone who capped the gas, and recommended a visit by a gas engineer to do a full test and check. So I found Plumberoo on the gas safety register and rang up. They confirmed we were safe overnight, and sent a link to book in for the morning. Then called at 8:30am to book in for between 10am and 1pm. At 9:55am I had a text letting me know they were about 5 mins out, and 10 mins later they were here! Excellent communication. Spent the time needed to try to solve why the alarm went off, as it was not immediately obvious. Ended up taking off the boiler cover and finding some CO leakage within, so they went to get and replace the necessary parts. Did plenty of tests and readings to ensure we were in the safe range. And sent a detailed explanation of what was done in the invoice. £120/hr rate, but better service than I've had for less £ in the past - so happy to have peace of mind, good comms, and a nice safe kitchen! Thanks.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Plumberoo based in Balham, SW12

I have used Plumberoo numerous times and have always found them to be exceptionally high quality tradesmen, reliable and very thorough with their work.
I highly recommend them.

August 14, 2024
Unprompted review

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