Plumberoo LtdReviews 

179
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and expertise of the staff. Customers consistently praise the efficient and high-quality service, noting that complex issues are handled with skill and dedication. Many appreciate the clear communication, prompt responses, and the team's willingness to go the extra mile to ensure satisfaction. However, some customers also noted dissatisfaction with staff getting defensive when questioned about charges, and an instance where a service professional's conduct during a visit was unsatisfactory.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the efficiency, detail, and quality of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a long-standing issue with some non-functioning radiators. Major headache, the sort of issue you just want to wish away. But it needed addressing, and Plumberoo sorted it. Professional, decent... See more

Rated 5 out of 5 stars

I can't recommend the team at Plumberoo highly enough! We needed a plumber and came across Plumberoo through Which? Trusted Traders. Rom visited us twice to tackle a tricky issue with a mains stop... See more

Rated 5 out of 5 stars

The company was recommended by a neighbour and I was happy I went with them. I needed the work done quickly due to my own schedule and they were ultimately able to attend the next working day. I neede... See more

Rated 5 out of 5 stars

Finally, a reliable, efficient tradesperson! I used Plumberoo for the first time and was very impressed with all the contact I had, Stuart came out and was really diligent in sorting out my heating p... See more


Company details

  1. Plumber
  2. Air Conditioning Contractor
  3. Air Conditioning System Supplier
  4. Drainage Service
  5. Gas Engineer
  6. Heating Contractor

Written by the company

Plumberoo is your local team of expert plumbers, heating and drainage engineers serving South West and Central London – and yes, we are mostly Australian! Whether you’re a home owner, a landlord or a business, our reputation for great service makes Plumberoo the perfect partner for Boiler Servicing, Plumbing Emergencies, Heating Installation and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

179 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(179)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb service from Plumberoo

Same day service for emergency callout to replace a lavatory with a cracked leaking cistern.
Enginer Jacob from Plumberoo completed the replacement within 4 hours,removed the existing lavatory for salvage with no mess or disruption .
I have used Plumberoo 3 times and each problem has been resolved promptly.

Special thanks to Chris and to Jacob who is a charming young man and an asset to the
company

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Replacing a leaking kitchen tap

Plumberoo responded really quickly to my request for someone to repair or replace my leaking tap. The plumber Ned was excellent and told me immediately that the tap needed replacing which I thought it, we discussed a replacement which he purchased and completed the work quickly and efficiently great service

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and courteous

Stuart serviced our boiler and sorted out a couple of taps very efficiently. He was very courteous and careful and good at explaining what he was doing

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler repair

After a power cut my boiler broke down. I phoned Plumberoo and they came out within an hour. I found the engineer very pleasant and professional. I would certainly use this company again, if and when I have a problem.

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

I would strongly advise anyone engaging…

I would strongly advise anyone engaging with Plumberoo to avoid accepting verbal communications. Always get quotes and statements in writing, as their actions do not align with what they say. My partner and I were seriously misled, and the job they performed was less than adequate. We had to hire another plumbing firm to fix the issue, and they resolved it in just a couple of hours for less than the callout cost of Plumberoo. We are extremely disappointed with the service and feel it was a waste of time and money.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish . Called on Sunday and asked for an engineer to come Monday to fix/replace our hot water motorised valve, which had stopped working. Pat said he'd be able to get someone round on Monday between 10am-2pm. On the day Christopher messaged at just gone 10am to say he was on the way and by 11.50 (or so) had completed the job. Prompt, friendly and thorough, what more could you ask for. Highly recommend Plumberoo.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Plumberoo cleared my blocked kitchen sink drain.

Plumberoo responded quickly to my request to unblock our kitchen sink which they had last done more than five years ago. They fed a cable with jet washer and camera into the drain system both from the sewer manhole, and also down from the kitchen sink, until water was draining freely. In doing so many small lumps of fat, oil and grease were removed. It was a complex job and took nearly three hours. But their engineer was patient, polite and professional at all times. At the end he cleaned up thoroughly in the kitchen and at the manhole cover.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very good service from Plumberoo

Very good service from Plumberoo. Tom was absolutely brilliant and very helpful. He is very competent and knowledgeable. His job is thorough, clean and tidy. I will highly recommend his service to anyone.

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Ben was very professional and…

Ben was very professional and explanatory fixing a leaking toilet, blocked toilet pipe and joints that another company had failed to do on two visits. I am very satisfied with the service and work and wouldn't hesitate to recommend or use again in the future.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt, polite, careful service

Stuart arrived bang on time and efficiently dealt with my boiler. He was pleasant and polite, and answered all my questions very clearly, as well as making helpful suggestions.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Plumberoo - Ben

Ben was brilliant. He was professional, knowledgeable and worked quickly to identify and then fix the issue. Thank you

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Really fantastic company

Really fantastic company. Super professional and very efficient. The tennant in my property said they were the best experience shes ever had with a plumbing team. Thank you so much Plumberoo

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, organised and skilled - what more could you want?

The team at Plumberoo organised have a leak in our toilet fixed at very short notice, the service was very efficient and professional. Mike turned up right on time and fixed the problem really quickly, without having to dismantle any of the tiling around our toilet. Friendly, organised and skilled. We will use them again for sure!

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

I had an emergency and needed help…

I had an emergency and needed help quickly. My regular plumber was on holiday...
Ben was polite, personable and knowledgeable, fixed the problem within 30 mins and tidied up after himself (doesn't always happen).
Good to have a reliable, local service. Recommend.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Superb Work

Superb Work. Really good communication in the lead up to the work being done and a thoroughly good job done on site. Friendly, communicative and knowledgeable bloke who was happy to explain every step on the way. Would recommend!!

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend.

I used Plumberoo for about 3 years. I call them for my boiler annual maintenance and recently hot water was not working properly, needs to change a part… Engineer Stuart did the last job in a polite, clean, explanatory and friendly manner… the service they provide always reliable and consistent. Their price is fair. I highly recommend.

November 26, 2024
Unprompted review

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