Plumberoo LtdReviews 

179
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and expertise of the staff. Customers consistently praise the efficient and high-quality service, noting that complex issues are handled with skill and dedication. Many appreciate the clear communication, prompt responses, and the team's willingness to go the extra mile to ensure satisfaction. However, some customers also noted dissatisfaction with staff getting defensive when questioned about charges, and an instance where a service professional's conduct during a visit was unsatisfactory.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the efficiency, detail, and quality of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a long-standing issue with some non-functioning radiators. Major headache, the sort of issue you just want to wish away. But it needed addressing, and Plumberoo sorted it. Professional, decent... See more

Rated 5 out of 5 stars

I can't recommend the team at Plumberoo highly enough! We needed a plumber and came across Plumberoo through Which? Trusted Traders. Rom visited us twice to tackle a tricky issue with a mains stop... See more

Rated 5 out of 5 stars

The company was recommended by a neighbour and I was happy I went with them. I needed the work done quickly due to my own schedule and they were ultimately able to attend the next working day. I neede... See more

Rated 5 out of 5 stars

Finally, a reliable, efficient tradesperson! I used Plumberoo for the first time and was very impressed with all the contact I had, Stuart came out and was really diligent in sorting out my heating p... See more


Company details

  1. Plumber
  2. Air Conditioning Contractor
  3. Air Conditioning System Supplier
  4. Drainage Service
  5. Gas Engineer
  6. Heating Contractor

Written by the company

Plumberoo is your local team of expert plumbers, heating and drainage engineers serving South West and Central London – and yes, we are mostly Australian! Whether you’re a home owner, a landlord or a business, our reputation for great service makes Plumberoo the perfect partner for Boiler Servicing, Plumbing Emergencies, Heating Installation and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

179 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(179)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A* company

Chris and the team run a professional operation. Great comms, fast replies, coupled with friendly and experienced engineers. Easy to recommend!
- Luke

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

I'd highly recommend!

Really quick response to my enquiry and they were able to visit the next day. Fixing a leak under our dishwasher. Very efficient and easy to deal with, would highly recommnend!

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service- dealt with emergency…

Excellent service- dealt with emergency leak when I was away & house-sitter had alerted me to problem. Didn't object to having to deal with me at a distance- no payment demands beforehand. Attended promptly & sorted problem with minimum fuss.- & Courteously according to the house-sitter

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Clear, helpful and friendly

Really helpful, friendly and no-nonsense. Ned was clear in his communications and open about his problem solving and reasoning. Would definitely recommend!

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Top team, very reliable

I've had Plumberoo work at my property for 3 years now across a few different things. Top team, very reliable. I would recommend them

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

5* Plumberoo

Plumberoo have completed a full refit/refurb of the central heating system at my property, along with a load of additional drainage and plumbing repairs. It's the biggest renovation I've ever commissioned and I couldn't be happier with how Plumberoo handled everything for me - their work is a consistently high standard, and everyone on the team is thorough, helpful, organised, and just a good guy to work with. They even sub-contracted a full electrical rewire on my behalf, connecting me with a great electrical firm. I wouldn't use anyone else for plumbing/heating work in my home.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great job

Very responsive to my initial request. An appointment was made and the problem was solved quickly. Clear pricing and helpful engineers.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service helping resolve mains stopcock problem

I can't recommend the team at Plumberoo highly enough! We needed a plumber and came across Plumberoo through Which? Trusted Traders. Rom visited us twice to tackle a tricky issue with a mains stopcock in a block of flats. On both occasions, he was professional, friendly, honest—and even worked a little magic!

A big shout-out to Steve as well for keeping us updated throughout and patiently answering my (many!) questions.

Plumberoo’s excellent communication, professionalism, and expertise turned a stressful situation into something much easier to manage. Their rates are also very reasonable, with no hidden charges. We’d definitely use them again!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Stress free plumbing!

Plumberoo make you feel completely at ease in situations which are naturally quite stressful! They are efficient, thorough and knowledgeable, as well as tidy. We have used them twice in the last year, and now always recommend them to friends. 100% out go to.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great same day service

Jacob from Plumberoo came out on the same day I called and cleared a tricky pipe blockage within minutes. It was just what we needed and will definitely use them again next time this happens.

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

Unlike the good reviews

Unlike the many positive reviews on here, I have not received a good service from this company. I contacted them last year at the recommendation by The Page, which is a trusted contractor-finding company, about my heating system. I was given a slot, but the engineer turned up several hours late and after numerous updates given by Plumberoo. They also charged me VAT the engineer’s off-street parking, which was not correct as off-street parking is not subject to VAT (no other contractors had charged me VAT on off-street parking). Recently, I contacted them again to ask if an engineer could come to look at my expansion vessels, they said they’d get back to me but did not. I phoned again the following week, a woman answered and we agreed for the engineer to come on a specific date within a certain slot. The woman said she’d send me a confirmation email. Minutes later, I received an email by someone else telling me that Plumberoo was “very busy and couldn’t take on any extra work.” I phoned back to tell the woman I was very confused, she said so was she and she’d look into this for me but, of course, I never heard back from anyone. I don’t think it’s worth my efforts pursuing this company.
UPDATE; Following my review, I received a phone call from Plumberoo to discuss my review. I told them that they had wasted enough of my time and I did not want to discuss with them.
2nd UPDATE: Plumberoo’s next action was to post the reply below about 10 days later. It just shows what kind of company they are. If you do not want bad reviews, then please stop mucking people about.

June 16, 2025
Unprompted review
Plumberoo Ltd logo

Reply from Plumberoo Ltd

Hi Tuan Ho,

Thanks for your review.

As in independent contractor, we reserve the right to engage with stakeholders as we see fit. Given previous unpleasant dealings between you and our staff, we have chosen to exercise that right in this instance. We would appreciate your understanding of our position and request that you refrain from posting unsubstantiated and slanderous reviews of Plumberoo online.

Rated 5 out of 5 stars

Jacob was brilliant

Jacob was brilliant, can’t fault him. Arrived quickly, was knowledgeable and found and fixed our issue much faster than I’d anticipated. And all with a smile! Very highly recommend.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient & Professional Service

As always a very efficient and professional service from Plumberoo, servicing our boiler and fixing a leaking radiator.
Stuart was friendly, polite, knowledgeable and did a great job.
Thank you
Rose
Endlesham Hall, Balham

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

We have used Plumberoo a number of…

We have used Plumberoo a number of times over the last 12 months for different plumbing issues and they have been prompt, efficient, professional and very pleasant to deal with. In one case they found the source of a leak which had stumped other plumbing companies. The latest issue was a leaking WC. Plumberoo sent one of their team within a few hours, a replacement inlet valve and flushing system sourced and installed and the problem was resolved. I would highly recommend this company.

June 4, 2025
Unprompted review

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