Plumbing Hot Ltd Reviews 54

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the excellent service, highlighting the company's punctuality and clear communication, which sets them apart from previous experiences. People appreciate the staff's professionalism, friendliness, and helpfulness, noting that engineers arrive on time, are respectful of homes, and explain their work thoroughly. The efficiency and quality of the work, from fixing leaks to installing new boilers, are frequently mentioned, with many reviewers expressing their intent to use the company again. Customers consistently find the team reliable, professional, and dedicated, often going the extra mile, especially in urgent situations, providing reassurance and trust.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, praising their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What impressed me most about this company was their communication and punctuality.Many times in the past we have had tradesmen who haven’t let us know if they were running late or even just not turnin... See more

Rated 5 out of 5 stars

We were so fortunate to have chosen Plumbing Hot. When we explained we were pensioners likely to face the New Year without heating or hot water an engineer was sent, a diagnosis made and a new boiler... See more

Rated 5 out of 5 stars

Plumbing Hot Ltd have been amazing since they fitted my new boiler and radiators last year. Booked in for my annual service in January and Steve arrived on time, was friendly and helpful and also expl... See more

Rated 5 out of 5 stars

I recently had my boiler serviced and was really impressed with the overall experience. the engineer arrived exactly on time, which is always appreciated, and got straight to work with a coffee I m... See more


Company details

  1. Plumber

Written by the company

We are one of the leading plumbing and heating experts in South Wales and the surrounding areas. Our company was founded in 2017 with the sole purpose of providing quality plumbing and heating services for customers in our community. We take pride in the fact that we have earned industry recognition in less than a decade of operation. In 2023, we took home the Installer Of The Year award. Our award-winning reputation speaks to the quality of our services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

54 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Radiator Fix

What impressed me most about this company was their communication and punctuality.Many times in the past we have had tradesmen who haven’t let us know if they were running late or even just not turning up at all! Chris messaged us to confirm our appointment and on the day gave us the time he would be arriving and he was there exactly when he said he would be. He listened to our issue and fixed it promptly without leaving any mess. We would definitely use this company again.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, reliable company that I would highly recommend, both as an integral contractor and heating services company. Excellent customer service experience! They deliver results and have an innovative approach to providing value and effective energy saving solutions.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

First Class Plumbing

Great service. Issues with toilet. Arrived within an hour. Fixed problem. Very nice guy, helpful and polite. Can’t ask for more! Highly recommend!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

I have used plumbing Hot Ltd on a…

I have used plumbing Hot Ltd on a couple of occasions, highly recommend , they are very professional in what they do, my boiler failed and not having any heating was the last thing I needed in this cold weather , I called the team and within a couple of hours one of the boys turned up to have a look to see what the problem was, this was a courtesy call on the way to another job to see if it was a quick fix, within 20mins I was told the circuit board had failed, they procured the board and the following afternoon the work was done and the heating system was restored, throughout the work the team kept my updated on the times and cost, the experiences I have had with the boys has been great .
5* service,thanks Steve/Chris
Thanks

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great all round, reliable plumbing services

Quick appointment, good communication via email and text, punctuality and a professional and thorough boiler and gas fire service.

November 11, 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Hi Rachana, Thank you for your review. I'm glad you can see the value in our company.

Rated 5 out of 5 stars

Very reliable team

Very reliable and friendly team, always delivering excellent service.

I’ve been a customer for several years, and they consistently go the extra mile whenever urgent situations arise.

Their dedication and professionalism make them stand out — I highly recommend them.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and professional service

Very friendly and professional service. No complaints at all. Will be using Plumbing Hot again.

November 10, 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thank you for your review, we're really happy that you have no complaints with our service and look forward to serving you again in the future.

Rated 5 out of 5 stars

Excellent company

Excellent company, very reliable, friendly and i would highly recommend them

October 26, 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thanks for a great review Helen, we're glad you'd recommend us to your friends and family. Look forward to seeing you for your next boiler service.

Rated 5 out of 5 stars

Turned up exactly when they said

Turned up exactly when they said, messaging me before hand to keep me up to date about arrival time.
Very polite and no mess.

September 26, 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thank you for your review. We believe having a good level of communication is key between reputable companies and their customers. We look forward to serving you again the future.

Rated 5 out of 5 stars

Great communication and timely for our…

Great communication and timely for our boiler and gas fire services

September 16, 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thank you for your review Emily. We believe having a good level of communication is key between reputable companies and their customers. We look forward to seeing you for your services next year.

Rated 5 out of 5 stars

Friendly team

Friendly team, reliable and good communications. Very happy with the service of my oil combi boiler.

September 15, 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thank you for your review Kenny. We're really glad that your happy with our service and excellent communication process. See you in a year for the next service.

Rated 5 out of 5 stars

Another fantastic service from…

Another fantastic service from plumbing-hot ltd. Called to arrange an annual service and offered a date and time that suited me and kept me informed on the day what time they would arrive. Allowing me to plan my day. Would highly recommend and will definitely be using their service in the future.

September 8, 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thank you for your review. We really appreciate the time it takes and are thrilled that you're happy with our service and communication. See you in a year for your next service.

Rated 5 out of 5 stars

Excellent service

Chris came and looked at my old boiler in person and provided a quote very quickly. We discussed options, and Chris was very knowledgeable and advised me on the best unit to purchase - we agreed to proceed and date was arranged. Chris turned up on time and installed the new boiler very quickly - and cleaned up afterwards. I told the Wife that I cleaned up so please don’t tell her otherwise… Thank you to everyone at Plumbing Hot, great service!!! Adrian.

August 27, 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Hi Adrian, thank you for a great and funny review haha. Your secret is safe with me :) see you for your first years service. Thanks again.

Rated 5 out of 5 stars

We had a leak in the upstairs shower…

We had a leak in the upstairs shower cubicle, we phoned Plumbing Hot Ltd, who came out as an emergency on Friday night. Chris traced the leak which was behind the false wall. He stopped the leak. Gave us a quote for, all necessary remedial work. The work was then carried out by Stuart who was always on time done an excellent job, and he kept the work area clean and tidy, and cleaned up before he left. They are friendly and easy to talk to. We highly recommend this firm as we are considering asking them to do another job soon.

August 1, 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thank you for a great review, we're really glad you are please with our overall service. See you again soon for your other jobs.

Rated 5 out of 5 stars

A reliable company.

Having used Plumbing Hot for several years now I have always found them to be very reliable, professional and courteous. I would highly recommended them from a boiler installation to a leaky tap.

July 23, 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thank you for your review Dean, We're glad we have your continued support. We look forward to carrying the gas inspections on your properties next summer.

Rated 5 out of 5 stars

A really professional service.

So, i like probably many people have put off having the boiler changed because of the expense and while its working why change it?. However, i knew i was putting off the inevitable and had to suck it up at some stage. I was told about Plumbing Hot and they gave a good service but more importantly to me they offered a way to pay monthly and protect it long term. I bit the bullet and spoke with Chris and Steve and within an hour they had come to the house and went through all the options. Explained the process and agreed to have it done within a week. Fairplay i have to say they did exactly what they said and turned up early to complete. The whole process was painless and i now have a system thats guaranteed for 12 years which to me is 12 years hassle free. I cant fault them and the service was excellent. Just glad i found a good outfit and would highly reccomend.

July 16, 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thank you so much Jason for a detailed review. It's fantastic to see that you’ve noted all the benefits of using our company and also the benefit of choosing a top of the range boiler which provides peace of mind for 12 years. See you for your first years service 😁

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience
Really friendly staff that keep you informed throughout everything

July 4, 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thank you for your review Roxanne. We're glad you were happy with our communication and service.

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