Plumbing Hot Ltd Reviews 

60
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, noting its efficiency, reliability, and professionalism in handling various jobs, including emergencies. The staff are frequently praised for being friendly, helpful, knowledgeable, and dedicated, often going the extra mile for customers. People frequently mention the team's punctuality and clear communication, ensuring appointments are kept and customers are well-informed. Reviewers also appreciate the commitment to cleanliness, with work areas consistently left tidy and respectful of their homes. Many express confidence in the company's trustworthy and professional approach, leading to high recommendations for future services.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, often highlighting their promptness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Chris and team. Called with a problem, he and his assistant were with me within a couple of hours. Got the job done with minimum fuss, left everything clean and tidy. Every job... See more

Rated 5 out of 5 stars

What impressed me most about this company was their communication and punctuality.Many times in the past we have had tradesmen who haven’t let us know if they were running late or even just not turnin... See more

Rated 5 out of 5 stars

We were so fortunate to have chosen Plumbing Hot. When we explained we were pensioners likely to face the New Year without heating or hot water an engineer was sent, a diagnosis made and a new boiler... See more

Rated 5 out of 5 stars

Plumbing Hot Ltd have been amazing since they fitted my new boiler and radiators last year. Booked in for my annual service in January and Steve arrived on time, was friendly and helpful and also expl... See more


Company details

  1. Plumber

Written by the company

We are one of the leading plumbing and heating experts in South Wales and the surrounding areas. Our company was founded in 2017 with the sole purpose of providing quality plumbing and heating services for customers in our community. We take pride in the fact that we have earned industry recognition in less than a decade of operation. In 2023, we took home the Installer Of The Year award. Our award-winning reputation speaks to the quality of our services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

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No recent history of asking for reviews

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4.8

All reviews

(60)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Another fantastic service from…

Another fantastic service from plumbing-hot ltd. Called to arrange an annual service and offered a date and time that suited me and kept me informed on the day what time they would arrive. Allowing me to plan my day. Would highly recommend and will definitely be using their service in the future.

September 8, 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thank you for your review. We really appreciate the time it takes and are thrilled that you're happy with our service and communication. See you in a year for your next service.

Rated 5 out of 5 stars

Excellent service

Chris came and looked at my old boiler in person and provided a quote very quickly. We discussed options, and Chris was very knowledgeable and advised me on the best unit to purchase - we agreed to proceed and date was arranged. Chris turned up on time and installed the new boiler very quickly - and cleaned up afterwards. I told the Wife that I cleaned up so please don’t tell her otherwise… Thank you to everyone at Plumbing Hot, great service!!! Adrian.

August 27, 2025
Unprompted review
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Reply from Plumbing Hot Ltd

Hi Adrian, thank you for a great and funny review haha. Your secret is safe with me :) see you for your first years service. Thanks again.

Rated 5 out of 5 stars

We had a leak in the upstairs shower…

We had a leak in the upstairs shower cubicle, we phoned Plumbing Hot Ltd, who came out as an emergency on Friday night. Chris traced the leak which was behind the false wall. He stopped the leak. Gave us a quote for, all necessary remedial work. The work was then carried out by Stuart who was always on time done an excellent job, and he kept the work area clean and tidy, and cleaned up before he left. They are friendly and easy to talk to. We highly recommend this firm as we are considering asking them to do another job soon.

August 1, 2025
Unprompted review
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Reply from Plumbing Hot Ltd

Thank you for a great review, we're really glad you are please with our overall service. See you again soon for your other jobs.

Rated 5 out of 5 stars

A reliable company.

Having used Plumbing Hot for several years now I have always found them to be very reliable, professional and courteous. I would highly recommended them from a boiler installation to a leaky tap.

July 23, 2025
Unprompted review
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Reply from Plumbing Hot Ltd

Thank you for your review Dean, We're glad we have your continued support. We look forward to carrying the gas inspections on your properties next summer.

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience
Really friendly staff that keep you informed throughout everything

July 4, 2025
Unprompted review
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Reply from Plumbing Hot Ltd

Thank you for your review Roxanne. We're glad you were happy with our communication and service.

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. I would definitely recommend to family and friends

July 2, 2025
Unprompted review
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Reply from Plumbing Hot Ltd

Thank you for review James, I'm glad you're happy with our continued service. We really appreciate the fact you'd recommend us to your family and friends.

Rated 5 out of 5 stars

Good tradies are worth their weight in gold!

Chris and Steve are literally the only trade we are still using 8yrs after starting our house reno and they continue to be professional and really responsive. Wouldn’t hesitate to recommend.

June 24, 2025
Unprompted review
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Reply from Plumbing Hot Ltd

Thank you for you review Kerri, It's a great demonstration of the consistency our company can provide over the course of 8 years.

Rated 5 out of 5 stars

From 1st call to new boiler installed…

From 1st call to new boiler installed and working less than 24 hours and cost very good far more cheaper than British Gas and far more quicker in response time would recommend to anyone wanting new boiler fitting...amazing ,professional service.

April 10, 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thank you for a great review Alera, We're thrilled to know you had a great experience with us.

Rated 5 out of 5 stars

Excellent company

Boiler totally broke down. Enquired sunday, arrived to fit a replacement by Tuesday, competitive prices excellent service. Cleaned up took rubbish away. Couldn't be happier..

April 8, 2025
Unprompted review
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Reply from Plumbing Hot Ltd

Hi Lisa, thank you so much for your wonderful review! I really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Plumbing Hot - Excellent Service

Plumbing Hot are a highly professional and efficient company. They expertly fitted a new boiler and sink unit for me on schedule, despite some awkward issues in an old property. They were friendly and polite and I would have no hesitation recommending them. I will use them again for all plumbing needs. Thanks Guys!

September 5, 2024
Unprompted review
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Reply from Plumbing Hot Ltd

Thanks for your review Andrew, we're glad you're happy with our services and look forward to serving you in the near future.

Rated 5 out of 5 stars

New house plumbing

Arranged with Chris to have a new washing m/c installed in an understairs cupboard, new dishwasher into the kitchen and fit an external CW tap. All work completed as planned, by a highly competent plumber, to my total satisfaction.

August 8, 2024
Unprompted review
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Reply from Plumbing Hot Ltd

Thank you for your review Peter, we're glad we could help you!

Rated 5 out of 5 stars

Excellent customer service

My tenant had a problem with the boiler back in March, l called plumbing hot and the next day the issue was sorted, the experience was excellent from beginning to end, so when l had a call from another tenant from a different property l didn’t hesitate to contact again, as before the service was excellent, the issue was sorted efficiently, it was easy to contact the engineer for an update on how things were going and communication was excellent throughout, my tenant is very happy to have hot water back on, l will definitely be calling plumbing hot for any future issues, couldn’t be more pleased with the service and highly recommend this professional company..

June 25, 2024
Unprompted review
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Reply from Plumbing Hot Ltd

Thank you very much for your review, we're glad we could help. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Remarkably trustworthy & honest

Cannot praise & recommend Chris and Shannon at Plumbing hot more highly. It is so rare that you meet such good, genuine down to earth trades people. My 24 year old boiler broke down at the worst time. I thought I was in for it & plumbers would seize the opportunity to tell me I needed a brand new combi boiler quoting me 4k-6k to get it done.

A friend recommended them to me and they were backed up by lots of great reviews. I was taken back by their honesty. They identified an issue with the boiler fan. Helped me check if parts are still made for my model & fitted it for an excellent price.

They suggested it might be a good time to get a new boiler unit to save paying out twice. But left the decision completely to me. I decided to take my chances. And they checked in on me twice since to check it's running okay.

Refreshing when you meet people that get it. The secret to being successful is really simple. Put customers first. Everything else flows from there. Pleasure to deal with.

April 10, 2024
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thank you for your review Alec. We are really happy to know you've received a great experience from us.

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