Plumbing Superstore Reviews 

7,238
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 390 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful staff and effective communication throughout the ordering and delivery process. Many people appreciate the fast and precise delivery, often receiving their well-packaged products promptly and in good condition. The company's products are also noted for their quality and competitive pricing, making it a preferred choice for many. However, some customers also noted occasional issues with delivery, including items arriving later than expected, being incorrect, or even not arriving at all. A few other people also felt that some products arrived damaged upon delivery.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

Reviewers highlight positive aspects of product, often praising the quality, competitive pricing, and wide... See more

Order

Customers had positive experiences with order, praising the ease of finding parts, the hassle-free checkout,... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction and recommending the... See more

Price

Users describe positive interactions with price, consistently finding products to be competitively priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this site to order a bathroom cabinet. Very impressed with both their service and this item . It's very classy and is such an elegant cabinet with plenty of space inside. Great item. Reasonably... See more

Company replied

Rated 5 out of 5 stars

Original sink arrived with a crack through it and didn't notice until opened by the fitter. Got onto the store and a new sink was dispatched the same day for next day delivery. Excellent service.

Company replied

Rated 5 out of 5 stars

Looking for salt tablets online. Came across Plumbing Superstore offering a good price. 1st time using this company but not the last. Speedy delivery. Phone call to arrange delivery day. Offer of c... See more

Company replied

Rated 5 out of 5 stars

An absolutely fantastic company. The lady I spoke to on the phone was amazingly helpful and knowledgeable. She took the time to fully understand my needs and put together a package which was just perf... See more

Company replied


Company details

  1. Plumbing Supply Store
  2. Bathroom Supply Store
  3. Boiler Supplier
  4. Heating Equipment Supplier
  5. Pipe Supplier

About Plumbing Superstore

Written by the company

Plumbing Superstore is the UK's largest online supplier of quality plumbing materials and bathroom supplies. Aimed at providing customer satisfaction and convenient shopping for all your plumbing supply needs.

Plumbing Superstore is part of the Superstore family of online specialist construction material retailers. Please visit our other specialist stores below.

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CMO Trade

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.6

All reviews

(7,238)

362 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not arrived yet

June 1, 2026
Plumbing Superstore logo

Reply from Plumbing Superstore

Good Evening,

Thank you for taking the time to leave a review.

I do apologise that your order was delayed.

I can see this was lost in transit and a replacement order was dispatched. Please do contact us if you have not received the replacement order.

Kind Regards

Samantha

Rated 5 out of 5 stars

Take a look....

Very wide range of products..competitive pricing & fast delivery...excellent

May 25, 2026
Plumbing Superstore logo

Reply from Plumbing Superstore

Hi Allan,

Thank you for leaving us this 5 star review! We really appreciate it, and hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

High speed delivery

High speed delivery. Item as ordered

May 24, 2026
Plumbing Superstore logo

Reply from Plumbing Superstore

Hi Chris,

Thanks for the 5 stars! I'm glad we were able to get this to you quickly!

If you need anything else in the future, please let us know.

Kind regards,
Phil.

Rated 5 out of 5 stars

Really good customer services

Really good customer services. They gave great advice and the delivery was super quick. Genuinely over the moon with the service.

May 27, 2026
Plumbing Superstore logo

Reply from Plumbing Superstore

Hi GV,

Thank you for your five 5 star review! If you need anything else in the future, please let us know!

Kind regards,
Phil.

Rated 1 out of 5 stars

Worst company I’ve ever dealt with

Worst company I’ve ever dealt with. I ordered just £50 worth of pipe fittings and, despite several promises that they would be delivered, two weeks later I still haven’t received them. Communication has been poor throughout and nothing has been resolved. Very disappointing service

May 14, 2026
Unprompted review
Plumbing Superstore logo

Reply from Plumbing Superstore

Good Evening,

Thank you for taking the time to leave a review.

I am really sorry that you have not yet received your order.
As you have not left any order details on this review please can you contact us by email on feedback@cmostores.com so we cam get this looked in to and resolved for you. Alternatively you can call the team on 01325 488 588.

Kind Regards

Samantha

Rated 5 out of 5 stars

No complaints great service

The delivery arrived when stated and all in good condition. Still awaiting fitment so can't comment on the effectiveness of the radiators as yet. Hopefully won't need to put them to work for a good while yet.

May 25, 2026
Plumbing Superstore logo

Reply from Plumbing Superstore

Hi Juliette,

We are glad to hear your delivery arrived in good condition. We hope the radiators serve you well when you need them. Thanks for the five star review!

Kind regards,
Phil.

Rated 5 out of 5 stars
Plumbing Superstore logo

Reply from Plumbing Superstore

Hi Anj,

I am glad this reached you quickly, and if you need anything else in the future please let us know.

Kind regards,
Phil.

Rated 5 out of 5 stars

My Ballvalve

First Class Service, Got What I Needed, Well Packed And Protected. Well Pleased Many Thanks.

May 26, 2026
Plumbing Superstore logo

Reply from Plumbing Superstore

Hi Linda,

Great to hear that you got exactly what you were expecting and in good condition. Thanks for your review, and we hope to see you again.

Kind regards,
Phil.

Rated 5 out of 5 stars

Cannot fault service

Cannot fault service. I was informed that some items were not in stock and would be obtained in three days, after this I received an e/mail informing me that the items had now been sent. It is always appreciated when kept up to date with the order status…Many thanks.

May 23, 2026
Plumbing Superstore logo

Reply from Plumbing Superstore

Hi Paul,

Thank you for your review! We are pleased to hear that you appreciate our communication regarding your order status. We always aim to keep our customers well-informed every step of the way. Thank you for your kind words, and we hope to see you again.

Kind regards,
Phil.

Rated 5 out of 5 stars

External pipe insulation at a decent…

External pipe insulation at a decent price. FedEx delivered to the wrong address and my delivery charge was refunded quickly. Good customer service.

May 25, 2026
Plumbing Superstore logo

Reply from Plumbing Superstore

Hi Paul,

We're happy to hear you received good service and found our pipe insulation at a decent price. Thank you for your positive feedback, and we hope to see you again.

Kind regards,
Phil.

Rated 5 out of 5 stars
Plumbing Superstore logo

Reply from Plumbing Superstore

Hi Peter,

Thanks for taking the time to review us! I'm glad this reached you at a competitive price, and that you're happy with your order.

Kind regards,
Phil.

Rated 5 out of 5 stars

Was able to find what I needed at a…

Was able to find what I needed at a decent price. Simple to order and pay, delivered promptly.

May 25, 2026
Plumbing Superstore logo

Reply from Plumbing Superstore

Hi Janet,

We're so happy you found what you needed at a great price and enjoyed our easy ordering and prompt delivery! Thank you for your kind words, and we hope to see you again.

Kind regards,
Phil.

Rated 5 out of 5 stars

Excellent

Excellent customer services. Product arrived in perfect condition.
I had been let down by a few other companies for this product. This was the only company that had this ptoduct that didn't cancel order a week or more later due to being out of stock. How does a product be advertised in stock, take payment if out of stock. My orders will be through The plumbing store from now on.

May 24, 2026
Plumbing Superstore logo

Reply from Plumbing Superstore

Hi SMM

We are so pleased to hear about your positive experience with us and that your product arrived in perfect condition. We appreciate you choosing us, especially after previous disappointments with other companies. We look forward to serving you again.

Kind regards,
Phil.

Rated 5 out of 5 stars

Small order

Small order, arrived on time, all good

May 23, 2026
Plumbing Superstore logo

Reply from Plumbing Superstore

Hi Stuart,

We're happy to hear that! We appreciate your feedback and hope to see you again.

Kind regards,
Phil.

Rated 5 out of 5 stars

Kept me informed on my delivery &…

Kept me informed on my delivery & product arrived in great condition

May 17, 2026
Plumbing Superstore logo

Reply from Plumbing Superstore

Hi Matthew,

We're so glad to hear we kept you informed and your product arrived in great condition! Thank you for your feedback and we hope to see you again soon.

Kind regards,
Phil.

Rated 5 out of 5 stars

The member of staff who helped with my…

The member of staff who helped with my enquiry was very quick to find the part required, process my order and arrange delivery. It was delivered as promised the next day before lunch, much appreciated..

May 16, 2026
Unprompted review
Plumbing Superstore logo

Reply from Plumbing Superstore

Good morning,

We're so glad to hear our team quickly assisted you with your order and arranged prompt delivery. We appreciate your kind words!

Kind regards,
Phil.

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