Used this site to order a bathroom cabinet. Very impressed with both their service and this item . It's very classy and is such an elegant cabinet with plenty of space inside. Great item. Reasonably... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Original sink arrived with a crack through it and didn't notice until opened by the fitter. Got onto the store and a new sink was dispatched the same day for next day delivery. Excellent service.
Company replied
Looking for salt tablets online. Came across Plumbing Superstore offering a good price. 1st time using this company but not the last. Speedy delivery. Phone call to arrange delivery day. Offer of c... See more
Company replied
An absolutely fantastic company. The lady I spoke to on the phone was amazingly helpful and knowledgeable. She took the time to fully understand my needs and put together a package which was just perf... See more
Company replied
Company details
About Plumbing Superstore
Written by the company
Plumbing Superstore is the UK's largest online supplier of quality plumbing materials and bathroom supplies. Aimed at providing customer satisfaction and convenient shopping for all your plumbing supply needs.
Plumbing Superstore is part of the Superstore family of online specialist construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Door Superstore
Drainage Superstore
Tile Superstore
Total Tiles
CMO Trade
Plumbing Superstore is part of the Superstore family of online specialist construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Door Superstore
Drainage Superstore
Tile Superstore
Total Tiles
CMO Trade
Contact info
Plumbing Superstore, Hannah Court, Unit 1 Business Park, DL3 0AW, Darlington, United Kingdom
- 01325488588
- sales@plumbingsuperstore.co.uk
- plumbingsuperstore.co.uk
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointing on this occassion
Order placed, then a few days later receive email saying some items out of stock.
I call and request items in stock be sent with other items to follow.
First delivery contains incorrect items.
I call and I am told to provide a photo of incorrect items then a return can be organised and correct items can be sent.
I provide photo.
Return label is emailed to me.
Then told correct items are out of stock.
I choose to change my installation to use incorrect items as now running out of time.
Difference in price between items has been refunded and other out of stock items have been sent.
Overall, disappointing on this occassion.
May 27, 2026
Unprompted review
Reply from Plumbing Superstore
Hi Mark,
We appreciate you sharing your recent experience with us. We are truly sorry to learn about the series of issues you encountered, from the out-of-stock items and incorrect delivery to the subsequent challenges with replacements.
We understand how frustrating this process must have been, especially given your time constraints for installation.
Apologies once again, and we hope to see you again in the future.
Kind regards,
Phil.
Specialist parts in stock
Specialist parts in stock. Cheap prices. Very helpful friendly staff. My favourite plumbing supplier!
June 2, 2026
Unprompted review
Reply from Plumbing Superstore
Hi A Bergs,
We're so glad you found our staff helpful, and the items that you need! Thank you for your kind words, and we hope to see you again in the future.
Kind regards,
Phil.
That' not in stock
I choose this place because they had all i wanted in stock- or rather- they didn't tell me they were out of stock on some of it. So I placed the order and got half the order, other half, I found out due the following week. Ring customer cancel job. Wont use them again!
June 1, 2026
Unprompted review
Reply from Plumbing Superstore
Hi Mark,
We appreciate you sharing your experience. We understand your frustration with the order not being fully in stock as expected. We apologise for this, and if you do need anything else in the future, please let us know.
Kind regards,
Phil.
Reply from Plumbing Superstore
Hi Simon,
We are very happy to see your positive feedback. Thanks for the five stars! We hope to see you again, and thanks for shopping with us.
Kind regards,
Phil.
My order was out of stock but the…
My order was out of stock but the company kept me well informed and as soon as new stock was received the item was sent next day delivery. Good customer service.
June 6, 2026
Reply from Plumbing Superstore
Hi Robert,
Apologies for your order originally being out of stock! We appreciate your patience and your kind review.
If you need anything else in the future, please let us know, and we shall be happy to help.
Kind regards,
Phil.
Reply from Plumbing Superstore
Hi Steve,
We're so glad you had a great experience with our service! Thank you for your kind words.
Kind regards,
Phil.
Recommended
Good selection. Reasonable prices. Quick delivery. Well packaged. Good comms.
June 6, 2026
Reply from Plumbing Superstore
Hi MK,
Thanks for taking the time to review us. We're glad you had a 5 star experience, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Absolutely amazing service
Absolutely amazing service. Ordered late night, arrived before 10am the next day!
June 9, 2026
Reply from Plumbing Superstore
Good morning,
Thank you for taking the time to leave us this 5 star review. We're glad this reached you so quickly!
If we can assist with anything else in the future please let us know.
Kind regards,
Phil.
Reply from Plumbing Superstore
Hi Neil,
Many thanks for your 4 star review. We're glad to see that you're happy with your order, and hope to see you again in the future.
Kind regards,
Phil.
It turned out (my fault) I'd got the…
It turned out (my fault) I'd got the wrong part.
I spoke to Dave who was very helpful and there was no hassle at all about the return.
Great service
June 2, 2026
Reply from Plumbing Superstore
Hi Peter,
Many thanks for the review. I'm glad Dave was able to assist with getting this resolved.
We hope to see you again in the future.
Kind regards,
Phil.
Reply from Plumbing Superstore
Hi Peter,
Thank you for your review! We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Reply from Plumbing Superstore
Hi Duncan,
Thank you for the review! We massively appreciate it.
Kind regards,
Phil.
Easy to use site
Easy to use site, fast delivery, quality product . What else do you need? My new go to.
June 9, 2026
Unprompted review
Reply from Plumbing Superstore
Hi Stephen,
Excellent news! We look forward to seeing you again in the future, and appreciate the 5 stars!
Kind regards,
Phil.
The products turned up on time
The products turned up on time, exactly what I ordered and a very good price.
June 7, 2026
Reply from Plumbing Superstore
Hi Simon,
Glad to hear that this arrived on time and as expected. If you require anything else in the future, please let us know.
Kind regards,
Phil.
Reply from Plumbing Superstore
Hi Jon,
Thank you for the 5 star review, we really appreciate it!
Kind regards,
Phil.
For iron pipe shelf
I was looking for material for an iron pipe shelf. It is much cheaper here than anywhere else, the delivery is fast and precise, the ordered goods correspond to the descriptions and are in perfect condition. I am very satisfied with their service, I can only recommend them.
June 7, 2026
Reply from Plumbing Superstore
Hi Gergely,
We're so happy to hear you found our materials for your iron pipe shelf to be a great value and that our delivery was fast and precise. We appreciate your kind words and recommendation!
Kind regards,
Phil.
Reply from Plumbing Superstore
Hi Gary,
Thanks for your valued custom and the 5 star review. We hope to see you again in the future.
Kind regards,
Phil.
Radiator arrived in good condition and…
Radiator arrived in good condition and in good time despite the difficulties faced when delivering to an island
June 1, 2026
Reply from Plumbing Superstore
Hi Duncan,
We're so happy to hear your radiator arrived in good condition and on time, especially given the delivery challenges. Thank you for your kind words!
Kind regards,
Phil.
Reply from Plumbing Superstore
Hi Finn,
Thanks for the 5* review, we really appreciate it.
Kind regards,
Phil.
Superb customer service and very fast…
Superb customer service and very fast delivery. Quality of the items purchased are excellent and its my first place to go when needing supplies.
May 27, 2026
Reply from Plumbing Superstore
Good morning,
Thank you for the excellent 5 star review. We're glad to have been able to help, and if you need anything else in the future please let us know.
Kind regards,
Phil.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.