Zeffa Online Limited - Plumbtap Reviews 1,481

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Recently I purchased ECOSPA Hand Held Douche Bathroom Toilet Bidet Spray Kit Shattaf Metal Shut Off The product is amazing and you can feel the weight. I had a slight concern with one of the c... See more

Rated 5 out of 5 stars

I required new shower seals and foiund the website easy to navigate, but I did not realise that there would be so many differing styles and sizes. However each was clearly depicted, both photographica... See more

Rated 5 out of 5 stars

I wanted to renew shower seals and have used this company before. Went to their website and refreshed myself on correct measuring. Ordered the size I wanted. Website is clear. There is a bargain by... See more

Rated 5 out of 5 stars

Quick ordering process and speedy delivery. Wasn't sure what EcoSpa shower valve would be like, as never heard of them before. Product seems well made and operation is smooth. Quick to install and a g... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

Plumbtap are a bathroom & kitchen retailer based in Wales, we offer top quality showers, taps & accessories at very competitive prices. The majority of our products are sourced directly from the manufacturer, cutting out the middleman so we are able to offer you high quality products at the most competitive prices, and we even despatch them to you for FREE!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a couple of bathroom…

Ordered a couple of bathroom accessories from PlumbTap. Both were cheaper than advertised elsewhere and the order arrived very promptly. Was very impressed with the quality of the items

April 20, 2021
Unprompted review
Rated 1 out of 5 stars

Bought a toilet seat from them

Bought a toilet seat from them. A special rather expensive £38 seat with 3 lids one for children. After 10 months it cracked and they said out of warranty. Like everybody else sells toilet seats with a 1 year guarantee apart from these shysters who just want your money with no responsibility.
It cut my bum so I'm going to sue them for replacement and injury.

April 19, 2021
Unprompted review
Rated 5 out of 5 stars

Shower screen seal

Had trouble trying to find a strip seal that fit and didn't leak. Really helpful info. about measuring and fitting. It fits and doesn't lesk and was delivered promply and in good condition.

April 15, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service, I ordered a shower screen seal which I had incorrectly measured but on speaking to customer services I had absolutely no problem getting an exchange, which I received very promptly. I would highly recommend Plumbtap.

March 18, 2021
Rated 5 out of 5 stars

Another satisfied customer.

Fully satisfied with my purchase of a shower door seal from Plumbtap. Website easy to navigate for selection of parts and purchase. Good delivery notification and timescales. Will use Plumbtap again when the time comes!

March 15, 2021
Rated 1 out of 5 stars

Online crooks

True liars, return faulty products through Amazon and then claim it’s damaged, don’t trust these online crooks, I even had to pay £6.39 for my own return and now refuse the refund.

March 3, 2021
Unprompted review
Zeffa Online Limited - Plumbtap logo

Reply from Zeffa Online Limited - Plumbtap

Unfortunately, this item was returned back to us in an unsuitable condition and no faults were found with the item.
We are of course more than happy to refund any unwanted items but we do require the item to be returned in a resalable condition.
Unfortunately, in this circumstance the postage costs would be covered by the customer. We do apologise that the customer was dissatisfied with the service. We really do our utmost to offer the best service we can.

Rated 5 out of 5 stars

Excellent company

Excellent company, had a few questions before I bought the products, they were answered very quickly.
Prompt delivery and postage included in price. The product was of an exceptionally high quality and at an excellent price.
I have already recommended the company and would have no problem in doing so again.

February 19, 2021
Rated 5 out of 5 stars

Superb!

From the call placing the order to the parcel arriving with me. Outstanding service and competitively priced!
The young lady I spoke to was so helpful - a great ambassador for the business and excellent customer handling skills
The products were exactly as sold and required and all arrived with me well packed and ahead of schedule....!

Highly recommended and I will shop here again!

February 3, 2021
Rated 1 out of 5 stars

Shower

When I purchased my part from the website I was led to believe the part was in stock and would be 1-2 days delivery. When I enquired I was told it would be about 1 month, by then it was too late to order from elsewhere because of the holidays, so I have no shower for a month.

December 30, 2020
Rated 5 out of 5 stars

Great prices

Great prices, quick delivery

I'd recommend going to Plumbtap over Amazon; the delivery is almost as fast, they use less excess packaging, and the prices are just as good if not better.

December 18, 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look