Laura Ashley furniture ordered - delighted with the customer service - kept in loop throughout long lead in time. Furniture perfect. Delivery team superb and couldn’t have been more helpful. Wo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
It was the first time of ordering from Plum Retail after spotting a single Laura Ashley duvet cover online at a reduced price. I do love a bargain! The online ordering process was very easy and I was... See more
Ordered online, fastest delivery, arrived in great condition, well packaged I can't believe how fast it was delivered. Product is stunning, we love it. Thank you so much.
Lovely business very quick delivery. Had a small issue with parcel .contacted them sorted straight away .Will definitely buy from them again. Beautiful candles
Company details
Written by the company
Here at Plum Retail we aim to redefine your shopping experience. We are a family run business, based near Bristol, that was set up in early 2015. Since then the company has grown rapidly and we now work with many well-known brands to bring you a personal shopping experience. We are proud to offer stunning home accessories that have been carefully selected to add a finishing touch to every room in your home.
Contact info
Gerrings, High Street, Iron Acton, BS379UG, Bristol, United Kingdom
- 07795820989
- sales@plumretail.com
- plumretail.com
4.5
Excellent
312 reviews
Replied to 14% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent prompt service
Excellent prompt service. Our Laura Ashley curtains arrived beautifully securely packed.
Would definitely use this company again!
Thank you Plum!
March 31, 2026
Just received item today.
March 23, 2026
Good product delivered promptly
Easy to order and delivered quickly - well packed and in good condition - product as described.
March 19, 2026
Great value. Speedy delivery
I ordered a photo frame from here. It was cheaper than anywhere else and arrived really quickly and very well packaged. This is the first time I have used this company. I would very much recommend.
March 2, 2026
I'm very happy I shopped at Plumretail…
I'm very happy I shopped at Plumretail for my curtains, easy to navigate the site, good communication and fast delivery, thank you.
March 3, 2026
Pretty Duvets and Pillow cases matching …
I was very pleased to find a duvet cover in the design colour quality and pattern I was looking for.
I ordered 2 the reason I only gave 4 stars
because I had to leave my name and number for a call back
I had to wait from Friday until first thing Monday morning I have the duvets at a good price and a speedy delivery just a shame I had to wait 3 days for the call back.
Iam very pleased with the duvets
And would buy from Plumbs again
No hesitation
February 23, 2026
Efficient and quick delivery.
Ordering was simple, service was efficient and delivery quick.
February 28, 2026
Plumretail very easy to deal with
Plumretail very easy to deal with. Had a very good experience and will use this company again.
February 13, 2026
Nearly Five Stars
From order to delivery and nice quality furniture received, we were very pleased with our Plum experience. This would have been a five star review except for the delivery company. The actual delivery person was exceptional and very careful but he was by himself for a two man delivery. I was on hand to help but at nearly seventy years old moving heavy furniture around is not ideal. I stress again the delivery driver was exceptional and a total credit to his company.
February 10, 2026
very fast delivery
February 2, 2026
Very helpful customer service!
Very helpful customer service after the courier took longer than expected to deliver the item. Would recommend and would buy from Plum again !
January 19, 2026
Laura Ashley furniture ordered
Laura Ashley furniture ordered - delighted with the customer service - kept in loop throughout long lead in time. Furniture perfect.
Delivery team superb and couldn’t have been more helpful. Would definitely buy from Plumretail again.
January 13, 2026
Unprompted review
Excellent and super efficient in all…
Excellent and super efficient in all aspects, Thank you
January 13, 2026
Easy purchase…
A delay with dispatch but no problems at all otherwise. Looking forward to using the new quilt.
January 12, 2026
Excellent service and delivery
January 12, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.