Plunge Reviews 462

I’ve had the Plunge sauna for about two weeks and was initially satisfied with the setup and overall experience. However, a major issue quickly surfaced: whenever it’s windy, the sauna door swings open and shut on its own. This not only disrupts your ability to relax but also creates concern that the door could be damaged or ripped off the hinges. I attempted to resolve the issue myself by using magnets to keep the door secure, but because the door doesn’t align properly with the frame, the magnets couldn’t be installed effectively.

When I contacted Plunge for help, the customer service process was extremely frustrating. Their support system required starting with email, and each response took about 48 hours. After several rounds of slow communication, I finally received a phone call from a representative, Caitlin. Although she attempted to help, the instructions she provided for tightening the hinges were incorrect. She then sent a video, but that still didn’t fix the problem.

I requested to speak with a manager, hoping for a more meaningful solution. Instead, the manager—Kristen—was dismissive and unprofessional from the start. She insisted the wind issue was an “act of God” and therefore not something the company was responsible for addressing. She refused to consider the possibility of a defect, made it clear she wouldn’t allow the issue to be escalated further, and stated that returns were not accepted because the sauna had already been assembled. Her tone and unwillingness to listen left me feeling disrespected and unsupported, especially considering the significant cost of the product.

I believe an outdoor sauna should be designed to withstand typical weather conditions, including wind, and other sauna brands include magnets or similar features to prevent this exact problem. Overall, the experience with Plunge’s customer service turned a positive product experience into a highly disappointing one. I will not recommend this product because of the customer service.

We wanted to love the Plunge, but the experience has been terrible. Repeated malfunctions, a warranty canceled by Plunge without our consent, and months of back and forth with no accountability. XCover confirmed the cancellation was their error, yet no one will fix it. Buyer beware.

Detailed description. Depth of options. Quality across the line. Competitive against other quality options on the market. Great content on YouTube via influencers explaining, testing.
All around - great job.
Having a special and BF 0% financing - winner!

We owned two tubs for our business from Plunge. We have entered 5 total help calls in 1.5 years. Recently, i paid $850 for a repair and 30 days later the plunge broke in the exact same manner. Their customer service process is slow and the only way to talk to a person is if you go through sales, not service.

Not worth the money!!

Purchased a Plunge Pro XL in September 2022 for $7,939 (delivered Nov 2022).

While awaiting delivery, Plunge ran a free 5-year warranty promotion; I called customer service and was told it would be added to my order.

For the next three years Plunge honored that warranty without issue — replacing multiple Inkbird controllers, a pump transformer, and an entire chiller.In October 2025 the unit began leaking badly, became excessively noisy, froze internally, and suffered a broken support leg. I was forced to move it outside.
I contacted support again and was told the 5-year warranty “never existed” and that all prior repairs were done “by mistake or as appeasement.”
Support repeatedly refused any further help and told me to buy a third-party chiller on Amazon for $1,700+.

Their Service Manager wrote: “Over time, it’s expected that certain components like the Inkbird may need to be replaced.”

I have emailed CEO & co-founder Ryan Duey directly no fewer than a dozen times (including forwarding the full support thread) and have never once received any acknowledgment or reply even though service confirmed his email address as correct.

After honoring the warranty for three full years, Plunge reversed course, abandoned an $8,000 unit that is now a leaking, noisy mess, and the CEO has completely ignored the situation. Extremely disappointing experience.

RESPONSES BELOW TO PLUNGE RESPONSE:

1. Plunge previously acknowledged a warranty on file. Over the last three years, your support team repeatedly confirmed my warranty and sent replacement parts without ever stating it was a goodwill exception or that no warranty existed. At no time was I informed there was no warranty until now. This establishes an implied warranty under Magnuson-Moss—especially given that the unit has never functioned properly since delivery.
2. If documentation was needed, that should have been raised when Plunge previously honored multiple repairs, not after retroactively reversing the position.
3. Plunge advertised a free five-year warranty in late 2022. A simple, common-sense question remains unanswered: did Plunge publicly offer this program? If so, it is reasonable to expect the company to stand behind the commitment even if an internal record is missing—especially with a premium-priced product.
4. Most concerning: I have written emails from Plunge stating that “parts are expected to fail,” and after only three years, Plunge is unable to replace its own chiller and directed me to purchase a third-party unit on AMAZON. That is not consistent with the level of quality or support customers reasonably expect.
5. Even though implied by Plunge, Ryan NEVER once responded, spoke with me, wrote back or communicated to me.

To be clear: I am not asking for exceptions—only for Plunge to honor the warranty that was repeatedly acknowledged in past correspondence and resolve a unit that has never worked properly.

My experience is not isolated, as reflected in other recent TrustPilot reviews.

My experience with Plunge has been tiptop from the beginning all the way through getting my Plunge and my new Sauna:and being able to know and see firsthand
that I have the best quality equipment available. The sales staff was extraordinarily helpful. My man Jonathan was a wonderful to work with and provided everything I needed to make the Plunge experience top notch: he was comforting and charming in guiding me through the whole process as he knows his stuff and he’s got a lot of experience and all the ins and outs of the Plunge and sauna installation experience, I can’t recommend Jonathan and the whole Plunge infrastructure highly enough —and if you get a chance, try to hook up with Jonathan, he’ll take care of you in what initially seemed a daunting process, but he turned it into an amazingly easy, fun and enjoyable process.

everyone on the Plunge side of things was great. The delivery/logistics and the communication associated with that aspect of the purchase was horrible.

Massive confusion between the logistics company, delivery drivers and now install team. Whole experience to shop was great and then completely killed by a terrible delivery experience

Update: what plunge responded is entirely inaccurate. The delivery company hasn’t delivered the Sauna and it’s still pending their coordination

Update 2. Finally got a hold of a human. She was lovely, still no sauna but hoping this all gets resolved

The customer service is horrible. They refuse to call you to discuss anything. They would rather do anything than to get on a phone call with you. I've begged them.....they just won't do it.

Bought an all in plunge had it for 10 months kept it inside and did everything. Chiller goes out and they said since I was not connected to the app warranty is void and refuse to do anything. Heard this after I bought it from 2 other people. Shit product they scam you into buying their products after purchasing to. AVOID DO NOT EVEN CONSIDER IT. WASTE OF MONEY

Absolutely loving the plunge pod with its vertical style submersion. I went with a cheaper on a couple years ago and it was a terrible purchase and experience. So glad I took the plunge on this one.

They were great

Have had multiple issues with leaks and components. They happened within the first year. I was told the leak was not an issue. The component failure was after the first year but just barely. Had to pay for that repair and working with customer service is awful. You can not get anyone on the phone.

The main leak that needs repairs is now going to be $3000 more. At this point I am going to have to take it to the dump. I do not trust that paying the $3000 will not lead to the same problems or others as the technician (contractor for Plunge) has told me he has to fix a lot of these. For the price of the product it should be the Gold Standard. Unfortunately it doesn't come close! DO NOT GO WITH THIS BRAND!!!

Amazing experience. I work with Jonathan to get my sauna and the plunge. It was great deal and fast shipping. Thank you a lot.

Delivered and working as promised. Only on Day 2, but love it so far.

communication could be worked on to allow for a more seamless venue. That being said the team responded,listened,and took care of my issues entirely,and in a timely manner. I am happily awaiting my second Plunge purchase. Thank you.

Process to purchase was easy and painless

Sales experience is exceptional. However, your delivery service, OmniLogistics just asked me to fill out a 5 page survey without indicating which piece of the sauna, plunge, shower unit it’s referring to.

I haven’t ever had to fill out a 5 page google document for a delivery. They can call me

Can’t get ahold of anyone to schedule delivery…

I'm a believer that companies (and people) demonstrate what they truly value and how great they are when not everything goes smoothly.

The initial deliver of our plunge was faster than I expected and I was pleasantly surprised. The shipping and delivery company used (at least here in Colorado) were both great. People were friendly and communicative.

But when our plunge arrived and delivered into the backyard, I noticed some damage. It was just on the lower corners, mostly couldn't see it unless you where looking for it, but one corner in particular had some lamanent damage and was peeling slightly. I took pictures and sent them in to Plunge.

It initially took about 36 hours before I heard from anyone. I'm an impatient person so initially this didn't sit well. But, when I did hear from someone (turns out her name was Kristin and she was so helpful), they offered me a credit without any fight at all.

Here's where Plunge really demonstrated how they stand behind their product and client experience. I told Kristin that rather than a credit I would be interested in an upgrade of my chiller to include a heater (we have a hottub so I didn't buy initially, but not until delivery did I realize (after a lot of research) that the warranty may not be covered with our plunge outdoors over the winter, without the heater in the chiller).

Kristin met with her team, she called me and left me a voice mail. When we spoke the next day, she "Because of the slight damage to the lamanent we are concerned about longer term cracking and peeling, so we are sending you a brand new plunge and we will upgrade your chiller to include the heater. It will ship Monday."

Having owned multiple businesses myself, I can be a pretty demanding customer. I want pay for quality and work only wth companies that stand behind their product and service. My experience with Plunge has me a beleiver, not just in their product, but in their company.

And by the way, while I've only owned it for a week, the product is awesome. Easy to set up, instructions are super clear, and WAY BETTER EXPERIENCE than an inflatable.