PlusDent Reviews 

946
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

I'm so impressed with the results of my aligners. The whole process from start to finish was so easy, no pain & not having to constantly make appointments for checks! If anyone does need the IPR (fi... See more

Company replied

Rated 5 out of 5 stars

I had an initial free scan at PlusDent London Hammersmith and I only have positive reviews about it. Dr Royds really took the time to answer my questions and explain what the treatment plan would look... See more

Company replied

Rated 1 out of 5 stars

After what seemed a promising start I’ve been severely disappointed with Plusdent! I’ve had to have a realignment program and it’s been 6 months now chasing them for instructions having to do a 110mil... See more

Rated 5 out of 5 stars

Had IPR, and again Tom was really clear and attentive in his explanation. Went through the details to how to insert the aligners. Started wearing my aligners, fit perfectly, easy to use, onto my seco... See more

Company details

  1. Cosmetic Dentist

About PlusDent

Written by the company

Our dentists straighten your teeth with the use of state-of-the-art invisible aligners. It is safe, discreet and takes just a few months. It comes at a fixed price, which is typically 70% cheaper than for a fixed brace. For a smile that lasts a lifetime.

Contact info

2.8

Average

TrustScore 3 out of 5

946 reviews

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2.8

All reviews

(946)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful, kind

Staff are extremely kind. They are extremely reassuring. I can’t wait to start my journey with them. I believe this place is going to give me exactly what I want.

June 4, 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Hey Rose,

Thank you for the review.
We cannot wait for you to start your treatment with us.
If you have any question in the meantime do not hesitate to reach out.

Best,
Charlotte

Rated 5 out of 5 stars

Highly recommend!

I Highly recommend! The process was so easy compare to getting normal braces! Plus it’s cheaper. The consultation went so smooth and the pain is tolerable. Nothing crazy!

June 3, 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Hey Ky,

Thank you for the feedback.
We are happy to hear that you are recommending us.

Best,
Charlotte

Rated 1 out of 5 stars

Worst company to deal with!

This has to be one of the worst companies I’ve ever dealt with.
I’m three years into what should have been a 6 month treatment plan. The main issues are:
- they do not listen to their customers about their concerns
- do not provide adequate treatment via a dentist when things go wrong
- takes ages to get the aligners and then refinement (I’m on my third refinement)
- make you go back many steps (which is time) and then give you a refinement in the end because going back steps didn’t work (when you’ve already told them it won’t work because your teeth don’t fit!)
- close clinics meaning you then need to travel hundreds of miles (I had to go from Glasgow to London)
- always get someone different answering your email and never get a name

Avoid at all costs… you know the saying, pay peanuts you get monkeys!

May 31, 2022
Unprompted review
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Reply from PlusDent

Hey Scott,

Thank you for the review.
We are so sorry to hear that you are not satisfied with us.
I ask for you contact information so we can reach out to you.

Best,
Charlotte

Rated 5 out of 5 stars

Just had my first visit at the clinic

Just had my first visit at the clinic. Staff was very friendly and knowledgeable. Looking forward to receiving my aligners and starting perfecting my smile.

May 30, 2022
Unprompted review
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Reply from PlusDent

Hey Izzy,

Thank you for the review.
We cannot wait for you to start your treatment with us.
If you have any question in the meantime do not hesitate to reach out.

Best,
Charlotte

Rated 5 out of 5 stars

Liverpool 3d scan

Had my first appointment today in Liverpool and the guy was great he went through every step in detail. I was very nervous but he put me at ease. Highly recommend going to Liverpool for your treatment.

May 28, 2022
Unprompted review
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Reply from PlusDent

Hey Sophie,

Thank you for the feedback.
We cannot wait for you to start your treatment with us.
If you have any question in the meantime do not hesitate to reach out.

Best,
Charlotte

Rated 5 out of 5 stars

Great experience

Great experience and great customer service!

May 27, 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Hey Roberto,

Thank you for the review.

Best,
Charlotte

Rated 5 out of 5 stars

The best you can get!

For anyone that has doubts using Invisalign, I’m here to let you know that everything went smoothly. I got the teeth that I wanted in good time. I initially had a big gap at the front teeth and some teeth were pushed forward. Currently I’m on Step 9, and there’s been no problems except a little bit of pain in the beginning (people who have had wired braces said the pain is really unbearable, the Invisalign one hurts for a bit and then eases up). They check up on you monthly online also track how much time you have the aligners in for. With consistency and diligence, I believe anyone can get the teeth that they’ve dreamt of using this treatment. I’m recommending this to family and friends!

May 27, 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Hey Cliffs,

Thank you for the feedback.
We are happy to hear that you are recommending us.
We cannot wait to see your end results.

Best,
Charlotte

Rated 1 out of 5 stars

Had a 6 month treatment last year and…

Had a 6 month treatment last year and at the end they asked for feedback and I was honest as they were not straight. Had to go back to the dentist for another scan. Said I need another 6 trays (3 months) and still currently are not fully aligned. Also some staff are very rude over email. Would NOT recommend.

May 26, 2022
Unprompted review
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Reply from PlusDent

Hey Curtis,

Thank you for the review.
We are sorry to hear that you are not happy with your end results.
If this issue is not solved yet I have asked for your information so we can reach out to you.

Best,
Charlotte

Rated 5 out of 5 stars

Very thorough and professional!

Very thorough and professional. Covered all the important information needed to start this process. I am excited for my slingers! 🤩

May 26, 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Hey Reinaldo,

Thank you for the review.
We cannot wait for you to start your treatment.
If you have any question in the meantime do not hesitate to reach out.

Best,
Charlotte

Rated 5 out of 5 stars

Excellent!!

May 26, 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Hey Tobias,

Thank you for the review.

Best,

Charlotte

Rated 5 out of 5 stars

Good and quick consultation with lots…

Good and quick consultation with lots of information on how to the treatment would work with samples to show

May 26, 2022
Unprompted review
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Reply from PlusDent

Hey Iraia,

Thank you for the review.
If you have any question in the meantime do not hesitate to reach out.

Best,
Charlotte

Rated 5 out of 5 stars

The dentist was friendly and answered…

The dentist was friendly and answered all my questions and explained the treatment.
The scan was quick and easy.

May 25, 2022
Unprompted review
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Reply from PlusDent

Hey Tayma,

Thank you for the feedback.
Happy to hear that you had a good experience with us.

Best,
Charlotte

Rated 1 out of 5 stars

Try again, and again and nope

Have followed instructions to the letter, have gone round the cycle several times and now the aligners are broken and useless. No help as yet from customer services...I wouldn't bother again.

May 24, 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Hey Matt,

Thank you for the review.
If your aligners are broken we always ask you to email us a picture and then we replace them.
I asked for your contact details so we can get in contact with you.

Best,
Charlotte

Rated 3 out of 5 stars

The experience overall was good …

The experience overall was generally good. I was given sufficient information about the plus dent Invisalign plan, and was offered the chance to ask any questions I may have had. The dentist was very friendly and gave me lots of guidance. The procedure was done quickly and I was pleased to be finished within 15 minutes!

May 24, 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Hey Somaya,

Thank you for the feedback.
Happy to hear that you had an overall good experience with us.

Best,
Charlotte

Rated 1 out of 5 stars

I had purchased a aligner treatment…

I had purchased a aligner treatment from PlusDent. I have now finished my Treatment and very unhappy with the results. My Teeth are still not straight and when I have voiced my problem the only solution they will give me is to go back and restart. I have completed the treatment correct so why would I want to go back and re-move my teeth again to get the same results.

May 24, 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Hey Harley,

Thank you for the feedback.
We are sorry to hear that you are unsatisfied with your results.
I asked for you contact information and will be in contact with you soon.

Best,
Charlotte

Rated 5 out of 5 stars

PlusDent

I had an initial free scan at PlusDent London Hammersmith and I only have positive reviews about it. Dr Royds really took the time to answer my questions and explain what the treatment plan would look like for my case, how I could finance it etc. What I really appreciated was that he did not try to sell the treatment to me (as other dentists previously had)! I would recommend anyone who is interested to go for the initial free 3D scan and take it from there!

May 23, 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Hey Teodora,

Thank you for the feedback.
Happy to hear that you had a positive experience with us.

Best,
Charlotte

Rated 5 out of 5 stars

Very professional service

Really nice initial conversation with a Dentist. Appreciate how much better this was in comparison to the competitor I was thinking about using before. Really professional client service. Many thanks

May 23, 2022
Unprompted review
PlusDent logo

Reply from PlusDent

Hey Diogo,

Thank you for the feedback.
Happy to hear that you had a positive experience with us.

Best,
Charlotte

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