Dishonest and unethical company. Please avoid at all costs! I purchased a few board games during covid in 2020 after a google shopping search. What i did not know (as it is hidden around word 1400... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good Price, fast and cheap delivery
Company replied
The truth is that everybody should read the reviews before buying anything from Pluuz.de. They charge you 14€ monthly for the subscription. They don't care about their users' experience, they only wan... See more
Company replied
Am Anfang ein wenig skeptisch ... super Preise für tolle Produkte, geringe Versandkosten und wahnsinnig schnelle Lieferung mit Sendungsverfolgung ... Also Hut ab tolle Leistung anstandslos weiter z... See more
Company details
Written by the company
Pluuz.de ist ein Vorteilsclub, der Mitgliedern große Rabatte auf bekannte Markenprodukte wie Haushaltswaren, Windeln, Kosmetika, Parfums, Uhren usw. gewährt. Wenn Sie Mitglied unseres Clubs sind, können Sie mehr als 120.000 Produkte zum Einkaufspreis kaufen. Die Mitgliedschaft bei Pluuz.de beträgt 14 Euro pro Monat.
Contact info
2.8
Average
5K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dishonest and unethical company.
Dishonest and unethical company.
Please avoid at all costs!
I purchased a few board games during covid in 2020 after a google shopping search. What i did not know (as it is hidden around word 1400 in their terms and conditions) that i had inadvertently signed up for some form of 14 Euro per month "membership". I have paid now over 600 euros to this company over 4 years for absolutely nothing. When i called and made this clear, they said "we have the law on our side". They have found a legal loop-hole and use it to trick people into this scam. It is clear to everybody that this was a mistake, an ethical company would at least refund some of this. Seems their business model is relying on people who's German isn't that great and could miss the fine print.
On the positive side, lesson learned, will check my bank statements going forward...
I feel sorry for the poor people working on the phone who have to enforce this dodgy company's policy.
February 8, 2024
Unprompted review
It's a trap, don't buy
Be careful, this website is a trap. They will charge you a montly subscription even if you return the product and will never inform or retur the money. They send me a brocken product and charge me a mostly subscription of 14 EUR for 2 years
August 30, 2023
Unprompted review
Reply from Pluuz.de
Hi Lucian,
We are so surprised by this review.
We're sorry you're feeling this way - we're not a trap, it's something we take great offence to.
It is not correct what you write - We have also explained it to you by email.
We understand that you have misunderstood - You have purchased at the member price and accepted the membership to be able to shop at our very low prices - You have been informed before, during and after your purchase.
If you do not wish to become a member, we also offer you the opportunity to shop at normal prices.
You have purchased and received the product at the member price and kept the product - The membership is not binding, so you can cancel it from day to day. After you have contacted us, we have helped you, and you have also received confirmation by email.
Best regards
Pluuz.de
every thinks ok
August 12, 2022
Reply from Pluuz.de
Hi Kutay
Thank you so much for your fantastic 5-⭐⭐⭐⭐⭐ review, we really appreciate it!
It's great to hear that everything went ok and that you haven't experienced any problems. We hope to receive more orders from you soon to make your daily life easier.
I wish you a great day and a very good weekend! 🌞😎
Best regards
Janice
Pluuz.de
This company definitely buy reviews
This company definitely buy reviews, pay people to give them good reviews or whatever to make them have anything more than 1 star. No way they could get more than a star. They could get zero if it was given, because they are scammers, and scammers don’t deserve empathy! Who would take their time to give this company any good review, if not complaining?
They answered my review. Instead of refunding me my money that they debited from my credit card against my wish. They apologized, as if that even make sense.
I need my money back, not your fake apologies.
September 27, 2021
Unprompted review
Reply from Pluuz.de
Hi,
We're sorry to hear you believe we are buying reviews. It is not possible to buy reviews and not ethical either. If you do not believe us, please do contact Trustpilots contegrity team regarding this.
As you have agreed to purchase for the members price and therefore become a member of our membership club, you have agreed to paying the membership fee why we cannot refund you this.
We are not scammers in any way, and we are sorry to hear you believe this. We would love to get in touch with you and talk to you about your experience so we can help you. Therefore please contact us at info@pluuz.de as Trustpilot is not a forum we can use for discussion or support.
Have a good day.
/Pluuz DE
This is a SCAM
I bought a bottle of shampoo. Little did I know that having saved a couple of Euros I have applied for the monthly 14 euro SUBSCRIPTION. I buy loads of stuff on the Internet and this is the first time I got in a situation like this. AND NO, THIS IS NOT OK, AND there wasn't enough information as I was making my purchase. AVOID!!!!
September 7, 2021
Unprompted review
Reply from Pluuz.de
Hi Marianna,
We are sorry to hear you weren't aware of the membership when you made your purchase with us at our members price and that you don't agree with it being clear enough on the website.
We try to make it clear on the website in the following places:
- The front page in the banners at the top of the page it is stated on every banner.
- On the Products shown on the front page we state two different prices: the members price and the normal price.
- The product page, you are given two prices, the members price incl. an information box you can open where it is explained what the members price entails, and the normal price underneath, which does not include the membership, which you can chose if you don't wish to be a member. The members price is highlighted, as our concept is being a book club where we offer books at cost price for a membership.
- In the check out, in the summary of the order, underneath the list of products in your order, you are informed what the membership price entails: "Die Mitgliedspreise sind nur für Mitglieder. Sie melden sich automatisch bei einem Mitgliedskauf an. Die ersten 40 Tage bekommen Sie zu einem 30 Tages Preis, danach 14 € /Monat."
- Furthermore in the checkout, you have to accept our terms before you can complete the order. This includes the membership conditions.
- Lastly in the order confirmation you receive by email, the membership is stated along with the membership conditions.
We ask you to please try and visit the website again and have another look, as it might be clearer now or you can contact us by email at info@pluuz.de and we can send you more thorough information.
Have a good day.
/Pluuz DE
this company is a scam
this company is a scam, I bought a small adapter. Without me knowing I have been enrolled in a flat rate "membership program" and they withdrawn from my credit card 14 euros per month! I filed a report to the police.
If you really care about your customers, give the money back once you know that you have withdrawn money against someone's will !
August 31, 2021
Unprompted review
Reply from Pluuz.de
Hi L O,
We are very sorry to hear you believe we are scamming people to become members with us, as I can assure you we are not.
We do make it very clear on the website, several places, that we are a members club, where you can purchase many different products at cost price when being a member with us
It is stated in the following places:
-The front page in the banner at the top of the page and we state two different prices, the members price and the normal price on the products shown.
-The product page, where you can see our members price incl. an information box you can open where it is explained what the members price entails, and then there is also a normal price, which does not include the membership, which you can chose if you don't wish to be a member.
-In the check out, in the summary part you are informed what the membership price entails, and underneath this you have to read and agree the terms and conditions, incl. the membership conditions, to be able to complete the purchase.
-Lastly in the order confirmation, the membership is stated along with the membership conditions.
If you don't want to be a member with us, you can always purchase at our normal price.
Should you have any further questions, please do contact us at info@pluuz.de.
Have a good day.
/Pluuz DE
Company is scam
I recently purchased Mac paint pot from this company, price was 17.29 and Mac cosmetics sells it as 26. So I thought, let’s see how it comes out. They send me the package too late, with very unprofessional behavior. Like when ever I asked them about my package, they send me reply that your package is send out today. But one day I got it, the product is too old. But one day I checked my account this company took two times money from account, 17.29 and than 14. I asked them what it is and why? They said it’s membership cost, which you accepted. I said when I accepted and when you send me caution, like congratulations on becoming our member, that now on every month 14 euros will be deducted from your account to shop bigger brand. I asked cancel the member ship and refund my money, turns out it’s not refundable. Meaning Mac paint pot I got in 31.29 euros. I thought I was saving but it’s a theft.
August 26, 2021
Unprompted review
Reply from Pluuz.de
Hi Gossip Gal,
We are very sorry to hear you have had a bad experience with your purchase with us, and we are very sorry to hear that the product you have received is apparently too old, this is of course a mistake and we would love to help you and find out a solution for this.
I therefore ask you to please contact our customer service at info@Pluuz.de or call us at +45 42 90 36 38 (we are located in Denmark, therefore the danish number).
Regarding the membership, we are sorry you were not aware of this when making your purchase at our members price. We try to make it very clear on the website.
We hope to hear from you so we can hopefully find a solution for the product and we wish you a good day.
/Pluuz DE
This company is a SCAM
This company is a SCAM. Do not buy from them. In their cut-and-pasted answers to legitimate complaints they profess to be transparent, but it is blatantly obvious their 'membership' ploy is a trick. They hide what they're doing from customers - and they know it.
You buy one thing, and they start automatically taking a monthly fee of 14 Euro from your card, without any notification, nor any confirmation that you are now a 'member' - a membership which you never wanted in the first place. This also means that you don't know how to cancel this so-called membership, as you never opened an account. They did this for you, simply to lock you in and take your money every month. Stay away from these horrible people, who have worked out a dodgy way to trick customers out of their money. My bank has been notified. Other people have notified lawyers. I hope this company gets shut down.
April 20, 2021
Unprompted review
Reply from Pluuz.de
Hi SA
Thank you for your review.
We are so sad to hear, that you have signed up for our member's club, without noticing it. We're doing a lot to ensure, that it's written clearly on our webpage, that you can purchase products both as a member and as a guest. Members get the benefit, that they can purchase most products at cost price, and save a lot of money on their daily needs. We are therefore sad to hear that our concept did not capture your interest.
About the charges, you will receive a reservation in your account every month before the amount is charged to make you aware of it. We are therefore still sad to hear that you may have had a bad experience with us.
If you should have any further questions, then you are more than welcome to contact us, so that we can talk about your experience, since it is very important for us that our costumers are satisfied. You can contact us on the following number (+45 42 90 36 38) from Monday to friday from 9-12 an again from 13-15 or on our e-mail (info@pluuz.de).
I wish you a good day! 😊
All the best
Janice
Pluuz.de
Frauds!!!!
3rd update: If you call your credit card company and let them know that all these €14 have been taken from your card without your permission, you get your money back!!! This already shows what a fraud company they are!!!
____________________
My answer to the comment from the "fraud company":
After a long search I discovered what I bought from this page. A scale which costs 8.95€. Who would knowingly become a member of a website which costs €14 a month to buy a scale which costs 8.95€???!!! And I did this shopping a year ago!! A year ago nowhere in this fraud company's website indicated anything about a membership nor I never got an email confirming my membership and yesterday on the phone no membership came up under my email so please, with your fancy answers you might think you're saving yourselves but in the long run you're destined to fail and ruin because of your cheeky ways!!!
___________________________
They're a very very very tricky cheating company!!! Do not ever go on their webpage let alone buy anything from them!!! They sell cheaper things but at some point during your purchase they make you click something and you become a member. I've been charged €14 per month for 12 months!!!! Of course very stupid of me that I realised too late and there's nothing you can do to get this money back!!! I hate to see there're very dishonest people trying to make money with this kind of cheap tricks. Shame on you!!!!
February 23, 2021
Unprompted review
Reply from Pluuz.de
Hi Uyum
Thank you for your review, even though it's based on a bad experience with us.
We are sorry to hear that you haven't fully understood what you agreed to when purchasing you items with us. We try to make it very clear on the website, several places. When doing a purchase with us at membership price, you always have to accept our membership terms, to complete the purchase, we therefore expect these to be read before agreeing to them.
If you have any questions for us or comments, please do not hesitate to contact our customer service either via calling us: +45 42 90 36 38 (Mon-fri, 9-12 and 13-15 o'clock) or by email; info@pluuz.de
I wish you a pleasant day! 😊
All the best
Janice
Pluuz.de
Reply from Pluuz.de
Hi Kalliopi
Thank you so much for your wonderful review - it brings stars in our eyes 🤩
We are very happy to hear you will keep shopping with us, so we will hopefully see you soon!
Have a great day.
All the best
Janice
Pluuz.de
The truth is that everybody should read…
The truth is that everybody should read the reviews before buying anything from Pluuz.de. They charge you 14€ monthly for the subscription. They don't care about their users' experience, they only want your money. I don't recommend. Worst customer experience ever.
February 9, 2021
Unprompted review
Reply from Pluuz.de
Hi Adrianna
Thank you for your review.
I'm so sorry to hear that you had a bad experience with us. The prices are lower for members than for guests, and that's why a purchase at member price requires a membership of 14€ / month until you want to cancel it. There is no commitment period on the membership after the first month, so you can cancel it at any time.
You are more than welcome to contact us, so that we can talk about your experience, since it is very important for us that our costumers are satisfied. You can contact us on the following number (+45 42 90 36 38) or on our e-mail (info@pluuz.de).
I wish you a good weekend.
Best regards
Janice
Pluuz.de
Membership Scam
This company is very dangerous. You think you buy only one thing. However, they start subscriptions with your card. they start charging you 14 € each month.
Also, they do not cancel this subscription although you said you did not do that.
Stay away from this company
February 9, 2021
Unprompted review
Reply from Pluuz.de
Hi Sertaç
Thank you for your review, even though it's based on a bad experience with us.
We are sorry to hear that you haven't fully understood what you agreed to when purchasing you items with us. We try to make it very clear on the website, several places. When doing a purchase with us at membership price, you always have to accept our membership terms, to complete the purchase, we therefore expect these to be read before agreeing to them.
If you have any questions for us or comments, please do not hesitate to contact our customer service either via calling us: +45 42 90 36 38 (Mon-fri, 9-12 and 13-15 o'clock) or by email; info@pluuz.de
I wish you a pleasant day.
All the best
Janice
Pluuz.de
BE CAREFULL BEFORE U BAY HERE .THEY…
BE CAREFULL BEFORE U BAY HERE .THEY WILL CHARGE YOU WITH MEMBESHIP !!!!!!
January 29, 2021
Unprompted review
Reply from Pluuz.de
Hi Andi
Thank you for your review.
I'm really sorry to hear that you maybe had a bad experience with us. Our prices are lower for members than for our guests, and that's why a purchase at member price requires a membership of 14€ per month until you want to terminate it again. We have no commitment period on the membership which means that you after the first month can cancel it at any time. And that's OK!
You are more than welcome to contact us, so that we can talk about your experience, since it is very important for us that our costumers are satisfied. You can contact us on the following number (+45 42 90 36 38) fromMonday to friday from 9-12 an again from 13-15 or on our e-mail (info@pluuz.de).
I wish you a good evening! 😊
All the best
Janice
Pluuz.de
Reply from Pluuz.de
Hi Darrin
Thank you so much for your wonderful review - it brings stars in our eyes 🤩
We are very happy to hear that you like our good prices and our cheap delivery, so we will hopefully see you soon again!
I wish you a great day.
All the best
Janice
Pluuz.de
Top client service!
January 23, 2021
Reply from Pluuz.de
Hi Andreas
Thank you so much for you 5 star review !
We are happy to hear that you had a great experience with us and look forward to seeing you again at Pluuz.de soon!
Have a great weekend! 🤩
All the best
Janice
Pluuz.de
Reply from Pluuz.de
Hi Peter
Thank you so much for your wonderful review - it brings stars in our eyes 🤩
We are very happy to hear that everything went well, We hope that you will keep shopping with us. Go and have some fun on our site!
Have a really great week!
All the best
Janice
Pluuz.de
I only made 1 order with them and after…
I only made 1 order with them and after that order they started to steal my money.
I had to cancel my debit card, order an express delivery for this unsure and fraudulent site.
Still no answer from my query.
Totally dissapointed and worried.
January 6, 2021
Reply from Pluuz.de
Hi Cecilia
Thank you for your review, even though it's based on a bad experience with us.
We are sorry to hear that you haven't fully understood what you agreed to when purchasing you items with us. We try to make it very clear on the website, several places. When doing a purchase with us at membership price, you always have to accept our membership terms, to complete the purchase, we therefore expect these to be read before agreeing to them.
If you have any questions for us or comments, please do not hesitate to contact our customer service either via calling us: +45 42 90 36 38 (Mon-fri, 9-12 and 13-15 o'clock) or by email; info@pluuz.de
I wish you a pleasant day! 😊
All the best
Janice
Pluuz.de
A scam that claims to offer competitive…
A scam that claims to offer competitive prices: after your purchase, they charge you €14 monthly using the card details that you have entered for the purchase. The charge is made a random date at 3 am so I guess to avoid that you notice it.
January 5, 2021
Reply from Pluuz.de
Hi Cristina
Thank you for your review.
We are really sorry to hear, that you maybe had a bad experience with us. Our prices are lower for members than for our guests, and that's why a purchase at member price requires a membership of 14€ per month until you want to terminate it again. We have no commitment period on the membership which means that you after the first month can cancel it at any time. And that's OK!
You are more than welcome to contact us, so that we can talk about your experience, since it is very important for us that our costumers are satisfied. You can contact us on the following number (+45 42 90 36 38) fromMonday to friday from 9-12 an again from 13-15 or on our e-mail (info@pluuz.de).
I wish you a good Monday! 😊
All the best
Janice
Pluuz.de
subscription scam
You can only buy when subscribing to a 14€ per month fee. They show it in the checkout as 0,00€ as they claim that you get the first 10 days for free - but be aware that you can't cancel the first month. So basically they hide the 14€ costs on your first order which is a total scam.
January 4, 2021
Unprompted review
Reply from Pluuz.de
Hi Elly
Thank you for your review.
I'm really sorry to hear that you maybe had a bad experience with us. Our prices are lower for members than for our guests, and that's why a purchase at member price requires a membership of 14€ per month until you want to terminate it again. We have no commitment period on the membership which means that you after the first month can cancel it at any time. And that's OK! We're sorry to hear if it might have been misunderstood, when you can cancel it again.
You are more than welcome to contact us, so that we can talk about your experience, since it is very important for us that our costumers are satisfied. You can contact us on the following number (+45 42 90 36 38) fromMonday to friday from 9-12 an again from 13-15 or on our e-mail (info@pluuz.de).
I wish you a good day! 😊
All the best
Janice
Pluuz.de
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.