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The Pod Company Reviews 3,171

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TrustScore 4.5 out of 5

4.7

Sporting Goods Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and commitment to providing exceptional support. Many people highlight the outstanding customer service, noting the team's responsiveness and efficiency in resolving issues and answering questions. Consumers frequently commend the prompt response times, which contribute to a smooth and reassuring experience. However, some customers also noted issues with product quality, such as heaters malfunctioning or products not matching advertised descriptions. A few people experienced delays in receiving their orders or found it difficult to get clear answers from customer service regarding these specific product-related problems.

What people talk about most

Product

People report positive experiences with product quality and functionality. Many customers praise the build... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Staff

Reviewers consistently report positive feedback about staff. Customers frequently praise individual team... See more

Response time

Users describe positive interactions with response times. Customers frequently praise the quick and efficient... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the product's quality, ease of assembly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After almost 2 years, my chiller wasn't cooling right and I reached out to support for assistance. After some troubleshooting with Giorgi, it was determined the unit was going bad. They replaced the... See more

Rated 5 out of 5 stars

Megan was very helpful. Sometimes I'm a little needy as a customer but she made me feel like your most important customer throughout the process. The team truly lives up to the department name Custome... See more

Rated 5 out of 5 stars

We have looked at adding a cold plunge for a while but wanted to make sure it would work with our budget and the fact that we are renting. We looked at quite a few options but were super impressed whe... See more

Rated 5 out of 5 stars

Absolutely fantastic customer service!!! Tamara was great to work with, she was on it from the beginning. She was extremely knowledgeable and helpful in my warranty process. I did buy my Pod from my l... See more

Company details

  1. Sporting Goods Store
  2. Fitness Equipment Store

About The Pod Company

Written by the company

The inventors of the original #1 IcePod. We create products that makes health & wellness accessible to everyone, at an unbeatable price-to-value.

Our commitment to quality, innovation and our customer-centric approach, has put us in the forefront of a market now full of knockoffs (flattering, right). We can't wait to show the world what we are working on behind the scenes. Let's just say we're leading the change of this industry for the better.

Follow our journey on Instagram @icepodcompany

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Nitsa was great with customer service

Nitsa was great with customer service! I submitted my order late at night, and forgot to add an item. I emailed customer service to see if I could add the item before everything was shipped and she was able to send me an invoice link early the next morning!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

I have been very happy with my pod

I have been very happy with my pod. Everything works great. I have not really had any issues. I did have the bracket break on my heater, but they are sending me a replacement out. My experience has been fantastic. Thank you for everything you guys do.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Love our Long Pod…

Purchasing our Long Pod a year ago has been the single most impactful event for my families health journey. Great product, low maintenance and the customer service team is outstanding!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Nitsa was very responsive to my warranty claim. Our replacement part was shipped and received in a timely fashion. Thank you!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Ashley was super helpful

Ashley was super helpful! Send me mulitiple links to make sure we had the right bundle and price comparisons. Can't wait to get my new pod! bundle is such a great price!

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Back up and running!

Replacement unit received.
Thanks again for helping me out!
Customer Service is awesome they got it done for me.

Thanks in advance,
Chet

February 17, 2026
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Reply from The Pod Company

Hi Chet,

Thank you for your review, and we’re really sorry for the frustration here.

After looking into your order, we can confirm that your replacement was shipped out on time, but unfortunately the issue occurred in transit with the carrier, which is outside of our control.

We also noticed that we didn’t receive any prior outreach from you before this review, so we didn’t have the opportunity to step in and assist sooner. That said, as soon as you got in touch with us, our team moved quickly to resolve the situation and a new replacement has already been arranged for you.

We completely understand how disappointing this experience must have been, and we’re here to make sure you receive your unit as expected. If there’s anything further you need, please don’t hesitate to reach out to us directly at hello@podcompany.com.

– The Pod Company Team

Rated 5 out of 5 stars

Brand new life on the way

So ..this morning I saw an offer that said “order a Sauna and get an Ice Pod for free.” I’d literally just ordered a Sauna last week. Hadn’t came in yet. And when I reached out to The Pod Company about the offer…the person helping me TAMARA…mannnnnn they DESERVE a raise. They made it super easy. I’m so so dang happy! I was diagnosed an auto immune…whatever. And haven’t felt like myself for a whole year. I just moved. And I’m going to literally put the Sauna…and Ice Pod…side by Side in my place and will my self back to health. I cannot say thank you enough. 🙏🏾🥳

April 6, 2026
Unprompted review
Rated 3 out of 5 stars

We are on our third heater now. Needs more insulation on the roof for sure to get the sauna above 150 degrees.

It’s a nice unit, I added insulation to the roof to get up to 150 degrees. Multiple heaters dying.

February 18, 2026
The Pod Company logo

Reply from The Pod Company

Hi Janet,

Thank you for sharing your experience, and we’re really sorry to hear about the frustration this has caused.

What you’ve described is not the experience we aim to provide, and while issues like this are rare, we completely understand how disappointing it is to go through multiple heaters.

We can see that your most recent replacement was delivered, and we’d love to check in and make sure everything is now working as expected. If there’s anything still not right, our team is here and ready to help get this fully resolved for you.

Please feel free to reach out to us directly at hello@podcompany.com — we’d really appreciate the opportunity to turn this into a better experience for you.

– The Pod Company Team

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