I had an issue with my home charger not working after having not used it for several months. Nicasio was very helpful and was able to determine that the issue was caused by our having solar panels ins... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I rang without great hopes of finding out why my pod point wasn't charging but hoped they'd put me in the right direction. Better than that the agent I spoke to managed to alter the configuration whil... See more
Company replied
Michael arrived exactly on time. We discussed what the installation entailed and where it would be best situated for me. His work was precise and professionally executed. He swept up and cleaned the P... See more
Company replied
From my initial phone call to podpoint, through to completing the questionnaire, and subsequent installation, everything went smoothly. The installer (Corey), was really helpful and easily answer... See more
Company replied
Company details
Written by the company
Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
Contact info
United Kingdom
- podenergy.com
4.5
Excellent
28K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient help!
Very efficient help which solved the problem remotely. She was very polite and explained her actions clearly taking time and patience to direct my actions. Altogether, an excellent experience.
April 30, 2026
Unprompted review
The person that came this time was very…
The person that came this time was very helpful and more experienced than the last person who came to do the instulation.
Knew exactly what was needed and how to complete the job especially as we have an old terrace house.
April 22, 2026
Troy-great customer support!!
April 30, 2026
Unprompted review
Podpoint Customer Service is Great!
I have a Podpoint EV charger, installed about 2 years ago. After a solar panels installation, the EV charger required an internal modification to access the new way of charging.
I was pleasantly surprised at the great customer service from Podpoint's customer service centre, where they took care of my issue right away.
Thank you Nicasio at Podpoint customer services!
April 28, 2026
Unprompted review
The engineer was fantastic
The engineer was fantastic. Gave me all the info and was ver considerate. However, setting a date was rather difficult and I had to call multiple times and chase a lot especially as my car was delivered for a week.
April 29, 2026
Reply from Pod
Hello Mr Tehrani
Thank you for the feedback and your 4* review
Your feedback is essential to us, to ensure we continue to deliver the best possible service to our customers.
Thank you
Pod
Support in charging my new EV vehicle
Just needed support in charging my new vehicle from a public pinpoint, spoke with Mark he was so helpful and patient with me. I successfully charged my vehicle! He also emailed me a guide in charging the vehicle which will help me in the future. Thanks Mark!
My superhero!
April 29, 2026
Unprompted review
Fitter was great
Fitter was great. Really efficient. Put the POD exactly where we wanted it with no hassle. The POD is not as interconnected with the car as we had hoped. But it works and dies the job.
April 20, 2026
Initially booked to fit our pod 08/05
Initially booked to fit our pod 08/05, but rang yesterday evening to say they had a cancellation for this morning 29/04, first thing. Arrived right on time, job completed, no complications, took around 2 hours as estimated. Great job, by the installer, very knowledgeable, professional, and polite. Happy customer. 👍
April 29, 2026
Polite and helpful member of staff who…
Polite and helpful member of staff who was able to answer our queries and provided a demonstration of how to use the app.
Prompt with arrival time and completion time.
The installation was carried out effeciently and with minimum mess. .
April 25, 2026
Great service
Great service, very professional and clean install. Great explanation of app setup and usage. Very impressed!!
April 29, 2026
Engineer doing installation was great…
Engineer doing installation was great explained everything very tidy and helpful
Main problem was the length of time almost 5 months from request to installation. I know there was a delay while I had remedial electrical work carried out but it was still 4 weeks from agreeing installation date to actual installation. This was disappointing as originally told 2/3 weeks from request to completion.
So far no problem with equipment
April 21, 2026
Reply from Pod
Hello Clare
Thank your feedback and your 4* rating
Your feedback is essential to us, to ensure we continue to deliver the best possible service to our customers.
Thank you
Pod
The whole process from initial contact…
The whole process from initial contact to installation was clearly managed and excellent customer service.
Haydn the installation electrician maintained regular contact prior to arrival, explained his needs to complete the job and any minimised any disruption to power outages and cleaned up the work area after he had finished. An excellent job.
April 28, 2026
Great install
Engineer turned up on time. Was well presented and installation was very smooth.
April 29, 2026
Terrible customer service
Terrible customer service
No updates no accountability of ownership
April 20, 2026
Reply from Pod
Hello Chris
We really appreciate your honest feedback as we are always looking for ways to improve the services we provide going forward.
Your comments will be passed along to the relevant team for careful review.
Thank you
Pod
Pod Home app would not uninstall
Pod Home app would not uninstall. Initially, online progress took 3 days to remove the Rewards subscription which was expected to allow the POD POINT app to work again. It didn’t. A telephone call to Troy in support, understood the problem, and internally removed the connection within a few minutes. All now seems ok. Many thanks.
April 29, 2026
Unprompted review
Reply from Pod
Hello KMH
Thank you so much for your feedback!
Delivering a good level of servicer and customer experience is always our aim
We’ll make sure your feedback is shared with Troy manager, so he get the recognition they deserve.
Thank you
Pod
Great customer service.
Great customer service.
I had an issue with a locked charging cable. I wasn't able to confirm the charge nor unplug after a full charge. Customer services had me sorted within a couple of minutes. My panic was over.
April 29, 2026
Unprompted review
I was having trouble connecting my new…
I was having trouble connecting my new internet to the pod point, the staff at pod point were very helpful.
April 21, 2026
Unprompted review
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