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I rang without great hopes of finding out why my pod point wasn't charging but hoped they'd put me in the right direction. Better than that the agent I spoke to managed to alter the configuration whil... See more
Company replied
Michael arrived exactly on time. We discussed what the installation entailed and where it would be best situated for me. His work was precise and professionally executed. He swept up and cleaned the P... See more
Company replied
From my initial phone call to podpoint, through to completing the questionnaire, and subsequent installation, everything went smoothly. The installer (Corey), was really helpful and easily answer... See more
Company replied
Company details
Written by the company
Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
Contact info
United Kingdom
- podenergy.com
4.5
Excellent
28K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Good installation but frustrating experience overall.
The installation itself was carried out to a very high standard. David was professional, neat, and tidy throughout, and took the time to walk me through the app and assist with the setup, which was appreciated. 5 ⭐
However, the process leading up to the installation was very poor. There was almost a three-week delay from Pod Point, during which I had to chase by calling customer services myself. Despite sending two emails clearly stating my available dates, a completely different date was proposed, which was frustrating and unnecessary.
The additional £200 charge, paid prior to installation, was also excessive. This covered only an extra 8 metres of cable and approximately 3 hours of labour, which does not justify the cost.
David’s work was excellent, but the poor communication, significant delays, and unjustified additional charge seriously impacted what should have been a straightforward experience.
May 5, 2026
Reply from Pod
Hi there,
Thank you for taking the time to leave a review and sharing your experience. We’re sorry to hear about your experience with us. Please be rest assured this has been passed to the relevant departments to be reviewed.
Many Thanks
Great service
Jim was very polite and personable, he was also very knowledgeable, he took time to explain to us.
April 28, 2026
Reply from Pod
Hello Hannah
Thank you for taking the time to share your positive experience!
Delivering outstanding service is always our aim.
We hope you enjoy using your new Pod charger – happy charging!
Thank you
Pod
Great communication, top class fitter
Great communication from company, and Callum the guy who fitted it couldn’t have been more knowledgeable and a nice guy with it. Tidy worker to boot
May 5, 2026
Reply from Pod
Hello Peter
Thank you for taking the time to share your positive experience!
We’re thrilled to hear you had a positive experience with us.
We hope you enjoy using your new Pod charger – happy charging!
Thank you
Pod
Efficient Installation
Installer kindly came back later when I was on the school run at 8am. Worked quickly and efficiently when he was here and installed the charger as per my requirements. Made sure all was working before he left!
May 5, 2026
installer came out to first look at my…
installer came out to first look at my house before the install date was told I would need to pay £200 for extra cable casing. the day of the install he managed to run the cable without and was told we would be refunded the £200 yet to see it!!! also any time you try to call in to have this resolved it never happens and there is clearly a communication issue and no one else you can speak to all you get told is I will send a form to be filled in and it never comes through. the emails that do get sent are something completely different to what the call was about its beyond a joke refused to do the install until the £200 was paid and now the install has been done and by the way the installer was great just the customer service after the fact its absolutely shocking!!!!!
April 28, 2026
Reply from Pod
Hello Jamie
Thank you for taking the time to leave us a review
We're sorry to hear of your experience
We really appreciate your honest feedback, Your comments will be shared with the relevant management team and our partner contactor so they can review what happened here
Thank you
Pod
All good
Straightforward installation by engineer who kept me updated all the way though.
Pod solution is easy to use and really simple to navigate though.
April 28, 2026
Fast resolution to problem
Fast, polite and effective service. Many thanks
May 5, 2026
Unprompted review
Great job on fitting day 👍
May 5, 2026
Quick simple process
April 27, 2026
The installer made a very good job and…
The installer made a very good job and we have no visible cables which I’m pleased about.
April 28, 2026
Reply from Pod
Hello Kenda
Thank you for the fab 5* review
We’re so glad you had a great experience - thanks for taking the time to share it!
Happy charging
Pod
Super efficient fitting on my pod…
Super efficient fitting on my pod point. the gentleman was also lovely, helpful and friendly.
May 5, 2026
Reply from Pod
Hello Lindsey
Thank you for your lovely feedback and 5* rating
Providing a great experience is always our top priority.
Thank you and happy charging
Pod
Quick process
Quick process from request through to set up. Fitter was very knowledgeable and gave a full overview of features. Would recommend.
May 5, 2026
Reply from Pod
Hello Simon
Thank you for your fab 5* rating
It is always great to see our customers happy with their experience from start to finish.
We are committed to providing the best possible service to all our customers as we continue to grow.
Thank you
Pod
Engineer engaged and discussed…
Engineer engaged and discussed installation, useful knowledge to have when operating the new Pod Point. Very friendly and took less than an hour to install.
April 27, 2026
Reply from Pod
Hello Ian
We’re thrilled to hear you had a positive experience with us.
Providing a great experience is always our top priority.
Thank you and happy charging
Pod
Staff answered my question by email…
Staff answered my question by email quickly and in language I could understand. I followed the instructions and my problem was resolved.
May 1, 2026
Unprompted review
Reply from Pod
Hello Malcolm
Thank you for taking the time to share your positive experience and leave us a 5* review
Delivering outstanding service is always our aim.
We hope you enjoy using your Pod charger –
Happy charging!
Pod
Communication was great
Communication was great. Installation was very quick and efficient
May 1, 2026
New Podpoint installation
From my initial phone call to podpoint, through to completing the questionnaire, and subsequent installation, everything went smoothly.
The installer (Corey), was really helpful and easily answered all of my questions.
No issues with using the charger so far.
May 5, 2026
Reply from Pod
Hello Brent
Thank you for taking the time to share your positive experience! Delivering a great level of service is always our aim and we're pleased to see that Corey helped with this
Thank you
Pod
We hope you enjoy using your new Pod charger – happy charging!
The charger was installed today but I…
The charger was installed today but I am unable to use it as will not connect with my car.
May 4, 2026
Reply from Pod
Hello David
Thank you for taking the time to leave us a review
We have looked into this remotely and can see you have now added a vehicle, linked your charger and connected it to Wifi.
If at any point you require further assistance, please contact our customer support team on 0207 247 4114, they will be happy to help
Thank you
Pod
Very professional from the start
April 24, 2026
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