Pod Reviews 28,293

The person who fitted the pod was very effective, did not leave a mess in my house and he explained to me how it work. Very good job done.

Brock Daunter Did a great job told us everything we needed to know

The installation process was good, although there were additional questions to be answered on the day about water supply earthing. The engineer provided good instructions following installation and we have had no issues with the charger unit. However, I am still awaiting collection of an additional long charge lead ordered with the charger but the engineer said needed to be returned as does not interchange with the lead on the unit. I have found it a lengthy process to raise this and do still not have any returns information

Not a good service. Been a few times to local tescos where pod point installed and encounteted problems. One instance was point not working and had to move car to different point so that took a while. Another time said it was charging , left car , then checked progress for it to say charging interrupted but no charging took place and was charged a small amount for no miles. Trying to get refund is impossible as wont use again as too unreliable. Not happy at all...

I would like to start by saying Connor, who did the physical installation of my pod point charger was excellent. He did such a neat job and was very professional. He was the only redeeming factor of the whole experience. I don’t think he actually works for POD I think he’s a contractor so this terrible rating is not his. He was brilliant.

POD as a company however was dire. Huge mistake picking them for our EV charger. My first issue was that during the process of “purchase” you don’t get to chose your own date of installation, only a preference of day of the week. I was very clear on what days of the week I would be available and at that point was already hesitant to part with £1000+ without knowing what availability for installation they had. But my car manufacturer had recommended POD so I went ahead. After a few days I was offered a slot which was not suitable. So I immediately replied to explain such and ask for a new date. No one then responded to make attempt to rearrange the installation date. No matter I thought, POD states on their customer service page that they have 24 hour customer service which you can contact at any point for speedy and reliable support. I then spent 4 hours and 11 minutes on hold waiting for a member of this speedy and reliable service to answer. At this point POD had taken my money and done nothing to attempt to rearrange a slot or connect with me. After 4 hours and 11 minutes I decided to give up waiting and email. I sent a lengthy email detailing my concerns and waited. Once I had again heard nothing back, I steeled myself and then called again. This time I waited for over 30 minutes to get to someone who then assured me they would escalate my complaint to a senior and get me a date fixed. They said they would call me the following day with an update. They did not. No one did. I then eventually got an email response saying we’re sorry for the delay on the phone lines. I had to push them to acknowledge I still had no installation date. Eventually I got an email with a separate installation date which I confirmed and assumed that this would be the end. I was still waiting for any amount of empathy to be displayed for the situation or any customer service but nothing came. Then I started to receive emails about a different installation date, which got progressively shirtier as I didn’t confirm that date, as I had already been told I had a different date. I then got a call from someone asking me why I hadn’t completed my purchase. I explained I had and that I had an ongoing complaint regarding my experience. This person promptly ended our conversation. When I emailed who had been emailing me, they were nonchalant and didn’t offer much reassurance that my installation would be going ahead as I expected. They had also assured me that they would call me to talk about the experience and check up post installation. They did not. I then had to email again and ask to continue the conversation. I got a very generic AI response about how my feedback was valuable and the business recognised how they had fallen short of expectations. When I explained I had completely lost faith in the brand and wanted to know what compensation they would offer; I was offered a paltry £50 cash payment, which funnily enough still has not arrived.

I have spoken to my car manufacturer about the recommendation and turns out, I’m not the only one complaining about POD so they will now be reassessing their relationship. Honestly don’t come near them with a 10 foot pole. They honestly do not care about their customers, their happy enough their system just takes your money immediately and makes it impossible to cancel the service

I live in Ireland, Co. Wicklow. I installed Pod Point EV charger in early 2024, worked seamlessly for 2 years. 2 years later, May 2026, I experienced intermittent charging issues. I logged a ticket with Pod Point ticket (using Pod Point's online support form). A day or two later they emailed me to clarify some symptoms, and, upon my response, Pod Point reconfigured the charger remotely. It turns out this was due to solar panels installation two months earlier (though the charging issues manifested only 2 months later after panels installation). After remote reconfiguration of settings (whatever they did), it has been working seamlessly again, at least for the last two days. From logging the issue to fixing it, it took only 2-3 days, so pretty decent response time. Overall, very satisfied with the remediation of charging issues.

prompt, very neat installation, well explained

Customer service agent Carl resolved the fault on my charger very quickly. Very helpful friendly and polite. Much appreciated.

Quick service, professional service and overall good experience.

Exceptional service. The technician was very patient, answered all our questions, helped us decide the best position for the pod. It was a very tidy and neat installation.

The installer was on time and courteous, there was very little disruption and he left the work space clean and tidy

Michael arrived exactly on time. We discussed what the installation entailed and where it would be best situated for me. His work was precise and professionally executed. He swept up and cleaned the Pod before downloading the App onto my phone for me.

Email sent to the pod point complaints email address on 28/04/26:

“Dear POD Point Customer Services,

I am writing to formally raise a complaint regarding my order placed on 07/04/26 (Invoice Number: HC-533718), and the extremely poor level of communication and customer service I have received throughout this process.

I placed my online order on 07/04/26.

On 08/04/26, I submitted my completed survey form and received an automated acknowledgement confirming it had been received. That email stated:

“We aim to review and get back to you within 5 working days to arrange your installation date. Your installation is likely to take place 2–3 weeks after this point, though our lead times may vary.”

Based on this, I expected a response by 15/04/26. However, no update was provided, and I have since had to repeatedly chase POD Point for information, with no meaningful response.

My contact attempts are as follows:

- 15/04/26 – Called customer services for an update. I was advised the project manager was unavailable and that someone would contact me back. No one did.
- 18/04/26 – Called again for an update. Same response. No callback received.
- 20/04/26 – Called again for an update. Same response. No callback received.
- 21/04/26 – Called again for an update. Same response. I advised that if I did not receive an update by close of business on 22/04/26, I would cancel the order.
- 23/04/26 – Called again for an update. The project manager was again unavailable. At this point, I requested cancellation of my order and a full refund due to the unacceptable lack of communication and service.

Despite this, on 24/04/26 I received an automated email titled “Update on your installation”, stating that delays were due to increased demand and that you would be in touch soon.

This generic email did not address my cancellation request, nor did it provide any clarity on the status of my order or refund.

I am extremely disappointed with POD Point. The customer service has been appalling, and the complete lack of communication has been unacceptable throughout. Even after requesting cancellation, I still do not know what position I am in.

Please can someone urgently confirm:

1. The current status of my order
2. Whether my cancellation request has been actioned
3. When I will receive my refund (if applicable)
4. Why no one has contacted me despite repeated assurances

I would appreciate a prompt response and resolution to this matter.”

To date (02/05/26) I have not had a response, but I have received a full refund.

This company has poor communication and I won’t be using them again. Very disappointing!

Steve the electrician from pod point was absolutely brilliant, efficient and went above and beyond. I was really pleased with the service and the product

I have had a Pod Point charger for over 3 years and have never had an issue. We had solar panels and batteries fitted this week and when I attempted to charge my car it was tripping out and stopping within 60 seconds. I spent ages being helped by Marvin at Customer Services and he assisted me to get the charger back on line and sent an update to enable it to function with solar panels. He could not have been more helpful.

Joel made everything very clear, he helped me get back on line and charging my car. Thanks

Had our charger now for about 5 years and it has always been trouble free, but this morning it stopped working. I called the 24/7 helpline and spoke to Rinen, who diagnosed and sorted the problem remotely in 10 mins. Turns out the software needed updating following installations at home. All up and running again very quickly. Rinen was excellent :-)

Eric is very helpful when I reconnected the charger with new wifi network. He advised me step by step process very kindly. Than you ver much

i was unable to get a pod point charger to work - probably my fault, this is new to me, i had put money on account and do not normally need a charger as i do not travel far. i asked and they kindly refunded my mon ey into my aaccount.

excellent and thank you pod point