I had an issue with my home charger not working after having not used it for several months. Nicasio was very helpful and was able to determine that the issue was caused by our having solar panels ins... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I rang without great hopes of finding out why my pod point wasn't charging but hoped they'd put me in the right direction. Better than that the agent I spoke to managed to alter the configuration whil... See more
Company replied
Michael arrived exactly on time. We discussed what the installation entailed and where it would be best situated for me. His work was precise and professionally executed. He swept up and cleaned the P... See more
Company replied
From my initial phone call to podpoint, through to completing the questionnaire, and subsequent installation, everything went smoothly. The installer (Corey), was really helpful and easily answer... See more
Company replied
Company details
Written by the company
Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
Contact info
United Kingdom
- podenergy.com
4.5
Excellent
28K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positive
they were right on time for their appointment. The engineer was efficient and tidy, he explained step by step how he was going to installed the pod. He did not demonstrate how to use the charger though. That could have been helpful. Now I have to find out how I can disconnect the cable from the pod myself.
May 1, 2026
The installation was completed quickly…
The installation was completed quickly without any problems and when finished the installer explained everything. Excellent service.
May 1, 2026
Helpful, friendly and efficient
Very friendly, helpful and efficient. Was able to diagnose and fix the issue quickly.
May 2, 2026
Unprompted review
Great customer service and the man who…
Great customer service and the man who fitted our charger was excellent.
April 24, 2026
Jim was very helpful and friendly
Jim was very helpful and friendly. He explained everything about the installation to me before starting and double checked where I wanted the PodPoint charger to be installed. He talked me through all stages of what to expect. Once Jim was finished he showed me the work he had done and it is so much better than I ever expected. Thank you
May 1, 2026
Excellent Installation
Excellent installation from start to finish. The electrician was superb and provided clear communication throughout.
May 1, 2026
Aside from Dawid being very helpful…
Aside from Dawid being very helpful along the way, the issues and then ridiculous solutions were absolutely unacceptable
Over 10 weeks and 3 installations later I got my Podpoint with a gent who was on his second ever installation that took over 6 hours to complete
Start to finish the support, communication and lack of booking was beyond ridiculous
If it wasn’t through my company would never have opted for pod point
Would NOT recommend
April 24, 2026
Reply from Pod
Hello Joe
We really appreciate you taking the time to leave us feedback, though we're sorry to hear you're unhappy with the experience you’ve had
We really appreciate your honest feedback, Your comments will be shared with the relevant management team to ensure that we improve on the service we provide moving forward.
Thank you
Pod
This was a fantastic experience for me
This was a fantastic experience for me, and heres why:
Two other companies were recommended to me, and no sooner had i clicked on their websites, i was jumped on, phone ringing blah blah… an instant turn off, bye bye competitors
I had seen podpoint around various homes, followed the links, and committed. Turn around time was 1-2 weeks (much sooner than others)
Great communication, no pressure, kept informed throughout, had it installed in a week, all explained by a lovely electrical installer, only took a couple hrs… was just perfect. Thank you podpoint
April 24, 2026
Eric was very patient and professional
Eric, he listened, was responsive, walked me through resolving my (wifi connection Issue) including giving me advise on speaking to my ISP.
Eric was very patient and professional
May 1, 2026
Unprompted review
Reply from Pod
Hello Clancy
Thank you for taking the time to leave us a 5* review
Delivering an outstanding customer experience is always our aim and we're pleased to learn that this has been the case here.
Thank you
Pod
Very efficient and convenient service
May 1, 2026
The installer was really polite and…
The installer was really polite and explained everything we asked him
May 1, 2026
Engineer was really helpful and…
Engineer was really helpful and explained the whole process and set up our new charger with no issues. Would highly recommend the staff member and the company,
Thank you
April 30, 2026
Needed help with my podpoint because…
Needed help with my podpoint because the RCB kept tripping when charging my PHEV. The podpoint team were great while investigating and getting an engineer out to look at the issue. Fixed and all great
April 27, 2026
Unprompted review
Reply from Pod
Hello Neil
Thank you for taking the time to leave us a review and for sharing your experience with us.
We have flagged this with our customer support team, who will look into this for you and then contact you directly
Thanks
Pod
Mixed experience with instal
The install was rescheduled to the PM after we had been told the times/dates. The installer was late. The Pod didn't work after he left. It was installed very neatly however.
April 30, 2026
Reply from Pod
Hello Paul
Thank you for taking the time to leave us a review
We're sorry to hear that your appointment was rescheduled and that the engineer also arrived late.
This isn't the level of service we aim to provide, please rest assured this review will be shared with the relevant management team.
Thank you
Pod
effortless installation
effortless installation
keept informed about the installation
clear explanation
zero stress
April 24, 2026
Great customer support by knowledgeable…
Great customer support by knowledgeable and informative staff, when things go wrong, when you need them the most they stood up to the test and got the fix done.
April 24, 2026
Unprompted review
Installation was great, booking process not
Installation was great, which is why I give 4 stars. The installer took time to show me everything on the app and made sure my car was charging.
The process before I would give 2 stars.
The booking of the installation did not go as well. After doing the installation survey, I received an email saying they will respond with an installation date in 5 working days. When i heard nothing after about 8 working days I contacted suppprt via email. Only received an automated response. Long story short I emailed and called several times over a weeks time. I got my installation a month after I completed my survey. Due to this delay I had my EV more than a week before I got my charger, which wouldn’t have been the case if my case manager did their job properly. I had to spend a lot of money on public charging which was avoidable. I do hope that the booking process can be made more efficient.
April 23, 2026
Just to say that if the cable was white…
Just to say that if the cable was white in colour it would have been less noticeable on the front of our house
April 30, 2026
Reply from Pod
Hello John
It is always good to see our customers sharing their experiences with us.
We are committed to providing the best possible service to all our customers as we continue to grow.
Thank you
Pod
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