PodPress Reviews 74

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Support is non existent! My website would go down often without an explanation and then it would take forever for them to respond to support tickets and emails. I cancelled my subscription at the en... See more

Rated 1 out of 5 stars

This is 100% a scam. Hosting unable to handle more than one visitor at a time. Clearly a reseller with a fake website. Most links on homepage don't work. Phone number doesnt work. Support... See more

Rated 1 out of 5 stars

I have set my subscription to cancel because for over a week now my website has been down and I cannot log into my control panel. I raised a support ticket 8 days ago and there is still no answer ot... See more

Company replied

Rated 5 out of 5 stars

I have dyspraxia and others have tried to teach me to build my own website and failed, leaving me feel frustrated and confused. A lady helped me to start my website and left adding items to my website... See more

Company details

Written by the company

PodPress is an ICO Registered Company providing WordPress hosting in a containerised cloud.


Contact info

2.1

Poor

TrustScore 2 out of 5

74 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

BEWARE THIS IS A SCAM

BEWARE THIS IS A SCAM - as with other customers and reviews below you cannot cancel your account and they continue to take payment after you have cancelled. Luckily I used a credit card for my account and I have now reported them as fraudulent and my credit card company will issue a full refund for unauthorised transactions.

Update in response to the nonsense reply below:
No refund has been processed 5 weeks after I cancelled and PODPRESS has tried to take another payment from my bank account. This company is being investigated by NatWest for fraudulent transactions.

July 20, 2024
Unprompted review
PodPress logo

Reply from PodPress

Thank you for your feedback. We take customer concerns seriously and want to clarify what happened in your case. It appears that your account was not properly canceled, which is why the charges continued. When you reached out to us via live chat, we promptly processed a refund for you. We’re committed to improving our processes and appreciate you bringing this to our attention. If you have any further concerns, please don’t hesitate to contact us directly.

Rated 5 out of 5 stars

Great Customer Service

Spoke to Jonah at PodPress and he helped me decide on a hosting package for my new website. The prices are also very affordable.

Would recommend PodPress to anyone looking to host a website quickly and cheaply.

August 3, 2024
Unprompted review
Rated 1 out of 5 stars

Utter scam

Utter scam - beware.

They have an affiliate program and their affiliates earn commissions for each sign-up and scour social media groups offering "free websites" under the guise of needing to set up a portfolio of work.

The website never materializes and you are conned into signing up to PodPress as the affiliate will tell you that PodPress has the tools they use to make websites.

There are no contact emails or numbers for PodPress to reach out to them, and their live chat doesn't work/is ignored.

Seriously - do not engage with this company, if you look further into it (Like I should have!) it's all smoke and mirrors.

July 31, 2024
Unprompted review
PodPress logo

Reply from PodPress

Hi David,

We are sorry to hear you tried to reach out to us, we can't seem to find any account under your name but if you reach out to us on our live chat we will do our best to help you.

We are a Wordpress hosting company that does not hire any affiliates and can't comment on those who offer free websites.

We appreciate your feedback and the opportunity to improve. Please feel free to reach out to us with any further concerns or questions.

Rated 5 out of 5 stars

Very happy

Great hosting website

July 24, 2024
Unprompted review
PodPress logo

Reply from PodPress

Thank you for your positive feedback! We’re thrilled to hear that you’re enjoying our hosting services. Our team works hard to provide the best possible experience for our users, and your satisfaction is our top priority.

Rated 1 out of 5 stars

I have been trying to cancel this…

I have been trying to cancel this account for months. I thought I had, but the money still comes from my account. I have tried to send numerous emails, and they bounce back. I'm not very happy at all.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

Jonah from Podpress is awesome!
I was lost and didn’t know what to do with a sever or something update and he replied immediately. He went above and beyond my expectations. Can’t recommend him and Podpress enough.

February 10, 2024
PodPress logo

Reply from PodPress

Thank you so much for your kind words! We're thrilled to hear that Jonah provided such outstanding support and exceeded your expectations. Our team at PodPress is dedicated to helping our customers, and it's wonderful to know Jonah made such a positive impact.

Rated 5 out of 5 stars

quick response and Jonah worked with me…

quick response and Jonah worked with me til the problem was resolved

May 22, 2024
Unprompted review
PodPress logo

Reply from PodPress

Thank you for your feedback! We’re delighted to hear about your positive experience with Jonah. Providing quick and effective support is our goal, and we're glad Jonah was able to assist you until your problem was resolved.

Rated 1 out of 5 stars

I cancelled my subscription and the…

I cancelled my subscription and the company didn’t cancel it and instead charged me again. I asked for it to be refunded then they have since just charged me again. I cannot get hold of anyone as email isn’t working and bouncing back:

October 19, 2023
PodPress logo

Reply from PodPress

Hi, thanks for your review. We appreciate all feedback good or bad! To address your concerns, as per out latest four emails regarding how we handle customer service and interactions, we've moved to a 24/7 365 live chat service that can handle any queries account or service related. You also have the ability to manually cancel any product via your customer portal located at https://my.podpress.io/

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service using their new live chat option. Can't fault it at all. They have helped me twice now and went in to help diagnose issues :)
Highly Recommend

February 26, 2024
Unprompted review
Rated 1 out of 5 stars

I cancelled months ago and still…

I cancelled months ago and still getting charged..no email replies !

January 29, 2024
Unprompted review
PodPress logo

Reply from PodPress

Hi, thanks for your review. We appreciate all feedback good or bad! To address your concerns, as per out latest four emails regarding how we handle customer service and interactions, we've moved to a 24/7 365 live chat service that can handle any queries account or service related. You also have the ability to manually cancel any product via your customer portal located at https://my.podpress.io/

Rated 1 out of 5 stars

VERY POOR CUSTOMER SERVICE!

VERY POOR CUSTOMER SERVICE!! I have been trying for a month to contact them to terminate my contract as i dont use the website anymore and no one is getting. I have raised many tickets for support and no one gets back you. I cant find any other way of contacting them either!!

January 15, 2024
Unprompted review
PodPress logo

Reply from PodPress

Hi, thanks for your review. We appreciate all feedback good or bad! To address your concerns, as per out latest four emails regarding how we handle customer service and interactions, we've moved to a 24/7 365 live chat service that can handle any queries account or service related. You also have the ability to manually cancel any product via your customer portal located at https://my.podpress.io/

Rated 5 out of 5 stars

I have dyspraxia and others have tried…

I have dyspraxia and others have tried to teach me to build my own website and failed, leaving me feel frustrated and confused. A lady helped me to start my website and left adding items to my website to me, so that I can learn how to do it. She was always there to help me when I needed help. Will definitely recommend her and Podpress to anyone wanting their own website

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Loving it!

Loving it!
It is quick and reliable. Yet, easy to use! I have no background about building website at all and I found that I don’t need it because there are themes for you to use if you don’t have any ideas of building your own website. It is a game changer!

November 5, 2023
Unprompted review

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