Everyone I dealt with at Point was a pleasure, especially Jennifer Amador and Amber Berry. Point is very fortunate to have these women on its Team. They were very responsive, knowledgeable, but most o... See more
Company replied
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Review summary
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Based on these reviews
Point makes what seems an impossible thing to understand easier. All questions were answered well and made for clear understanding. There online teaching tools were excellect. And the speed of the p... See more
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I really enjoyed working with the professionals from point. The only downfall I have is trying to reach staff regarding insurance papers that are needed and/or trying to reach my account manager. No o... See more
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We have been very impressed with the staff of Point that we have worked with. They are incredibly thorough. They listen! They make sure everything is correct. They treat the customer right! I can... See more
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Company details
Written by the company
Point Digital Finance helps homeowners access the wealth locked up in their home equity with a new type of financial product called a home equity investment.
Contact info
P.O. Box 192, 94302, Palo Alto, United States
- (888) 764-6823
- help@point.com
- point.com
4.7
Excellent
5K reviews
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Covering all the areas of concern
Covering all the areas of concern. Prompt and professional responses.
I always felt as if the old adage of kid gloves was being used for each step in this process.
April 13, 2026
Reply from Point
Thank you so much for your kind words! We’re glad our team was able to address all your concerns promptly and professionally.
When you have Heather and Mo in your…
When you have Heather and Mo in your corner what could go wrong. They are two of the best. As for point it was a lifesaver. I can stay in my home instead of a nursing home. Thank you.
April 7, 2026
Reply from Point
Thank you so much for sharing this heartfelt experience. We’re truly glad Heather and Mo were there to support you, and we’re honored to hear Point helped provide a solution that made such a meaningful difference in your life. We appreciate your trust!
Reply from Point
Thank you! We’re glad to hear the process felt seamless and appreciate you taking the time to share your experience.
Reply from Point
Thank you for your feedback! We’re happy to hear you had a very good overall experience and appreciate you choosing Point.
I just got off a call from an account…
I just got off a call from an account manager... even if you are in desperate straits, try somewhere else. This guy couldnt give me a straight answer on who pays for the appraisal. He start4ed out with "you dont" then in the same breathe told me that is is subtracted out of the investment... that is double speak for the homeowner is paying for it. He could NOT give me a straight answer until i grilled him about it. then his scenario - $85k at 3 years to buy back the loan would cost me $147,000 in just 3 years. They are taking 58% of the total equity becasue you have owned the property all these years as he explained it. Not just the equity of 3 year accumulation on your property. But you have owned the property all these years and they trick you by using current day value which already includes the equity your property has gained! RUN!
April 13, 2026
Unprompted review
Reply from Point
We’re sorry to hear about your conversation with a member of our team—that’s not the level of clarity we aim to provide. Transparency is very important to us, and detailed information about how costs and calculations work is available at help.point.com.
To clarify, appraisals are completed by independent third-party licensed appraisers to ensure an objective and fair valuation. The cost of the appraisal is ultimately the homeowner’s responsibility, however Point typically deducts this from the investment amount, so there are no out-of-pocket expenses at the time of the process.
Also, Point does not take a percentage of your home’s total value. Instead, it shares in a portion of the home’s appreciation over time based on the terms of the agreement. If you’d like additional clarity, we’d be happy to have a senior member of our team walk you through the process and pricing in more detail—just reach out to homeownerexperience@point.com.
Everybody I talk to from the start to…They do what they say
Everybody I talk to from the start to almost the Finish we've had good reviews with them they did what they said they were going to do and did it in her Timely fashion we've been happy with the experience so far
April 8, 2026
Reply from Point
Thank you! We’re glad to hear the team delivered on what was promised and that the process moved in a timely manner. We appreciate your trust and feedback!
They have been quick professional…
They have been quick professional available and very thorough and explaining and helping with the difficulties that I had
All around have just been fantastic to deal with
April 8, 2026
Reply from Point
Thank you for sharing your experience! We’re glad to hear our team was responsive, professional, and helpful throughout the process. We appreciate your kind words.
The process was easy
The process was easy. All my questions were answered, and we moved in a timely fashion when I would advise anyone to take it.
April 13, 2026
Reply from Point
Thank you! We’re happy to hear the process was easy and your questions were answered along the way. We appreciate your recommendation!
Right from the start
Right from the start; the communication between us and the Point’s representatives, was(is) extremely on target. I loved the process. Education is extremely important. Love the ‘dashboard’ concept. Very important to stay on task.
I highly recommend this organization.
April 13, 2026
Reply from Point
Thank you for your thoughtful feedback! We’re glad the communication, education, and dashboard experience helped keep everything clear and on track. We truly appreciate your recommendation.
Made it easy
I was kept up to date every step of the way which made it much easier. I had no clue what paperwork I needed and Mela made the process much easier.
April 13, 2026
Reply from Point
Thank you! We’re so glad Mela was able to make the process easier for you and that you felt supported and informed every step of the way.
Great Experience
The entire process has been clearly explained and smooth. Any questions we had were answered promptly. Would definitely recommend their services.
April 13, 2026
Reply from Point
Thank you for your feedback! We’re glad to hear the process was smooth, clearly explained, and that your questions were answered promptly. We appreciate your recommendation.
All around awesome experience!
Everyone I dealt with at Point was a pleasure, especially Jennifer Amador and Amber Berry. Point is very fortunate to have these women on its Team. They were very responsive, knowledgeable, but most of all, made me feel that I and my business were important to Point. I can't even begin to say enough about how much I appreciated their excellent guidance through the Point HEI process.
April 8, 2026
Reply from Point
Thank you so much for your kind words! We’re thrilled to hear Jennifer and Amber provided such excellent support and made you feel valued throughout the process. We’ll be sure to share your feedback with them!
Reply from Point
Thank you! We’re glad you had a great experience and that communication was strong throughout the process. We appreciate your support!
Very useful experience
My experience was very easy with everyone I worked with. I appreciate all the updates with items I need to get this matter resolved.
Thank you
April 13, 2026
Reply from Point
Thank you! We’re happy to hear the process was easy and that the updates helped keep everything on track. We appreciate your kind feedback.
I really enjoyed working with you guys…
I really enjoyed working with you guys you were efficient everything was done in a timely matter I will be sure to share your information with friends and family
April 13, 2026
Reply from Point
Thank you for sharing your experience! We’re glad the process was efficient and timely, and we truly appreciate your willingness to recommend us to others.
Reply from Point
Thank you! We’re glad to hear the team was helpful and the process was fast. We appreciate your feedback!
Everyone I’ve worked with on this…
Everyone I’ve worked with on this journey was incredibly helpful and nice and it’s been a true blessing for me and my kids.
April 13, 2026
Reply from Point
Thank you so much for sharing this. We’re truly glad to hear the experience was a blessing for you and your family, and that our team could support you along the way.
Great experience
We have nothing but positive things to say about this company. Our account manager was exceptional. She gave clear, concise answers to all my questions. And clearly defined my responsibilities and theirs. We could not be happier.
April 13, 2026
Unprompted review
Reply from Point
Thank you for your kind words! We’re thrilled to hear your account manager provided clear guidance and support throughout the process. We truly appreciate your feedback and trust.
I felt it could have been a little…
I felt it could have been a little quicker process and maybe had someone walk you through the documents (insurance and what not)
April 7, 2026
Reply from Point
Thank you for your feedback. We appreciate you sharing this—it helps us continue improving the experience.
Reply from Point
Thank you! We’re glad to hear the process was easy, well-communicated, and that our team helped with document support along the way. We appreciate your feedback!
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