POKÉ GALERIE Reviews 

I already ordered several times at Pokegalerie and it was a pleasant experience each time. And let's be honest: buying online is not always safe, nor is it always easy and, sadly, sometimes it goes wrong... In my experience: no such worries with Pokegalerie. Their customer service is excellent! They are available and I always had a quick response to questions I had. Of course the delivery and the time between a preorder and the release is sometimes long, but: firstly all that is clearly indicated on the website and secondly they do their utmost best for everything to go well. The quality of the figures is impeccable and parcels are always carefully packaged. Absolutely trustworthy!

Good information about the status of order, the shipping was fast this time

If I could give 0 stars I would. The product came in nothing like the promotion images. The eyes were placed in the wrong place and ash looks like a frog. Waited 8 months long for a defected item.

Updated: note that this is not personal preferences as the reply seems to suggest , but rather there was clear indication that the paint was not applied on the 3D printed shape of the eye brows of the character, the paint of the eyes wasn’t applied in the intended location causing the eyes to look far apart

Easy transaction and delivered promptly and securely. Highly recommend! A+++

I do like the level of detail and the similitude with the original characters.
What i don´t like is the quality of the plastic material used for small pieces, it's to fragile. My dragonite arrived with a broken wing. It looks to happened when it was packaged.

Pokegalerie delivers the most high-quality figures I've seen, and they're customer service is possibly the best I've experienced. Any issues or questions I've had we're addressed quickly and the team there went above and beyond to resolve a shipping error.

Great quality in Flareon’s fur and paint job, fast shipping, well packaged.

I was surprised of the pure quality in the figures. They are amazingly painted and made. They are much bigger and weight really nicely, much more than I would have expected. The packaging was nice as well, they are well protected and stuffed so nothing could damage the product. The only con is that it takes a while, but I guess it is worth it for this SUPERB product.

Absolutely beautiful figures you would not find elsewhere. Puts the pokemon merch team to shame AND supports local artists.

I bought a shiny charizard and it was love at the first sight.
Beautiful figure, fast shipment (to EU) and safe packaging.

Great job!! Love the box it came in too and over all!!! Beautiful!!

Crappy company...all they do is take forever with everything. I tried to order an in-stock item and they stilled hadn't shipped it after 3 weeks, appr. 11 business days. I emailed multiple times asking what was going on and they only replied once close to the end saying sorry not our fault but part of our chain is taking longer than expected. Which would be fine but they never reply to emails, EVER. I can not over estimate how many emails they never replied to. Including once they finally told me there would be a delay, I asked how much longer and they never said. So I finally asked them to cancel if they were going to continue to communicate poorly. Literally replied and canceled it within an hour, ON A SUNDAY. They only time I heard quickly from them was to cancel my order. My refund took awhile too, which I don't know much about but I tried asking them where that was and they never replied. The last I ever heard from them was when they canceled my order.

Everything shipped quickly and the product is beautiful

Slow shipping and communication is horrible. Takes 3 days for them to reply 1 message.
I forgot to add 1 of their promo item (extra figure for $1) into one of my pre order and asked them if I could add it now, they ignored my request. It's big money to buy item on their website and service is terrible

I have two orders that my boxes arrive in very poor condition and my figures are all broken...

The figure itself is very high quality and extremely worth the price. The shipping was slow, but close to as advertised. The packaging was very secure and careful to preserve the figure. Mine did however ship with a piece broken off, but I don't see anyway the packaging could have been made better - just an unfortunate side effect of shipping such a large figure, I guess.

Awesome figurine! Was very good for what i payed for.