I had been putting off life insurance for months until I heard Policygenius advertised on a podcast and decided to go for it. I got connected with Courtney who was consistently helpful, patient, and p... See more
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If you are in the military, don’t waste your time with Policygenius. My husband serves in the U.S. Navy and was denied life insurance coverage solely because he could potentially see combat. In... See more
Company replied
It was a pleasure talking to Jonathan Duong! He took his time and explained to me in-detail about different kinds of life insurances. He answered all my questions and explained to me in a way that... See more
Working with Courtney Roy was so refreshing. No sales pressure, relatable, funny, and genuine. This man deserves a raise and promotion. I can now sleep better at night knowing my family is taken ca... See more
Company details
Written by the company
Policygenius is America's leading online insurance marketplace. Our mission is to help people get insurance right by making it easy for them to understand their options, compare quotes, and buy a policy, all in one place.
Contact info
32 Old Slip, 30th fl, 10005, New York, NY, United States
- (855) 695-2255
- team@policygenius.com
- policygenius.com
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Fast awesome service with great rates.
Fast awesome service with great rates.
The representative called me back as soon as I left a message and went over quotes and talked to me about the various options. I ended up buying a 20 year term life insurance through policygenius.
Very quick and easy
Very quick and easy, friendly but not pushy on the phone. Much appreciated! Emphasis on the not-pushy!
Excellent customer support from Courtney
I had an excellent experience with Policygenius customer service rep, Courtney. He called me after I had gone through the initial online application (which was also a smooth process) and he was SO nice and generous with his time and expertise. We went through all the required health background items and he answered all my questions about various next steps. I was impressed with his knowledge and he was also very considerate to be expeditious because I did have a meeting coming up and we were able to complete the call on time. I am still waiting for the final quote to come back but Policygenius has provided great email updates as steps have been completed. Thanks Courtney and team!
This service is a total scam
This service is a total scam. They have very unprofessional staff that doesn't know what they are doing.
Helpful in selecting life policy
Used them for selecting life insurance. Great job on providing right options and helping select right policies. Always provide answers to questions and follow up on next steps in selecting policy
the customer services are great!
Best Value for Insurance Comparison
Policygenius was easy to use, in depth, and provided a seamless process to get the best rate on term life insurance! I am happy to recommend them to anyone in the market for different insurance needs.
Easy process
Easy process , Great product , Great Cost and above all Great customer service. I'd recommend you guys all day long twice on Sunday. Excellent Job!
Quick, easy, and good value.
Quick, accurate, and good value. They provided timely and regular status. No medical exam was required and application was quickly approved.
They stayed on top of a slow process.
They stayed on top of a slow process. Provided good service totally online and via email. Satisfied with the result.
Excellent Experience
Policygenius made it very easy to apply for and obtain term life insurance. The agent I interacted with was very knowledgeable and answered all of my questions quickly, guiding me through the process and setting expectations well. I will certainly recommend working with Policygenius to friends and family.
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