Policygenius Reviews 5,918

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I had been putting off life insurance for months until I heard Policygenius advertised on a podcast and decided to go for it. I got connected with Courtney who was consistently helpful, patient, and p... See more

Rated 1 out of 5 stars

If you are in the military, don’t waste your time with Policygenius. My husband serves in the U.S. Navy and was denied life insurance coverage solely because he could potentially see combat. In... See more

Company replied

Rated 5 out of 5 stars

It was a pleasure talking to Jonathan Duong! He took his time and explained to me in-detail about different kinds of life insurances. He answered all my questions and explained to me in a way that... See more

Rated 5 out of 5 stars

Working with Courtney Roy was so refreshing. No sales pressure, relatable, funny, and genuine. This man deserves a raise and promotion. I can now sleep better at night knowing my family is taken ca... See more

Company details

  1. Insurance Agency
  2. Financial Consultant

Written by the company

Policygenius is America's leading online insurance marketplace. Our mission is to help people get insurance right by making it easy for them to understand their options, compare quotes, and buy a policy, all in one place.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

The staff is full of knowledge

The staff is full of knowledge, very help you throughout the process. Guide me in the right direction based on my wants, needs and current situation.

Thank you for a wonderful experience.

October 27, 2024
Rated 5 out of 5 stars

Beyond easy

Getting a life insurance policy was beyond easy. After nearly 3 months of struggling with my prior insurer to upgrade an old policy, Policy genius made this very simple.

October 23, 2024
Rated 5 out of 5 stars

Great Results

I was in desperate need of insurance and help with making decisions and I received excellent and honest assistance. I was relieved when I was finished with the agent and I can't thank them enough for their professionalism in solving my issues.

October 21, 2024
Rated 5 out of 5 stars

Easy to work with and great communication!…

Policygenius worked diligently with multiple insurance carriers to secure a suitable coverage and quote for me. I successfully closed on a quality policy, thanks to their efforts. Their phone support was prompt and friendly, and they kept me updated through email at every step. They also provided a secure site for submitting any necessary information. If you don’t have a reliable local broker, I highly recommend using Policygenius.

October 23, 2024
Rated 5 out of 5 stars

Great Customer Service

Great Customer Service, always willing to clarify any doubts, straight to the point and most important there was no push but rather support during the whole process.

October 18, 2024

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