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See what reviewers are saying

Rated 4 out of 5 stars

Some problems with the site, otherwise really easy to understand and book. Unfortunately not possible to choose Sweden + 46 for mms notifications. Train artival etc.. Kind regards Ulla Pietarinen... See more

Rated 5 out of 5 stars

Travelled for the first time with this company (we are on holiday in Poland from Ireland). Absolutely can not fault this company. We had the most comfortable train journey from Warsaw to Krakow... See more

Rated 1 out of 5 stars

*AVOID* Absolute con company. Sold me a ticket online3 hrs before departure for a train with no allocated seat, so I wrongly assumed the seats were for anyones taking when you got onboard. The dangero... See more

Rated 5 out of 5 stars

SUPERB! It's easy way to buy tickets for polish trains and it works well! Helpful support via mail or phone. Tip: first check your spam box, if there is no ticket, contact customer service.

Company details

  1. Train Ticket Agency

Written by the company

At PolishTrains, our mission is simple: make travel easy, safe, and accessible to everyone. Built on three pillars — safety, support, and speed — we take care of every step of your journey, from planning to arrival. We offer affordable train tickets online, so you can find the best connections and book your trip across Poland and Europe without leaving home.


Contact info

3.5

Average

TrustScore 3.5 out of 5

23 reviews

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Replied to 25% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent!!

Travelled for the first time with this company (we are on holiday in Poland from Ireland).
Absolutely can not fault this company.
We had the most comfortable train journey from Warsaw to Krakow (return) - we took the fast train.
The food on board was delicious and the staff so helpful and polite.
The train was spotlessly clean inside and arrived and departed on time.
I had an issue where I needed to change the departure time of the ticket I booked so I emailed customer service who promptly dealt with my request.
Fabulous service!!!

February 17, 2023
Unprompted review
Show reviews in all languages. (23 reviews)

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