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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of use and intuitive nature of the application. Many people are impressed with the high quality of the generated images and videos, often noting the realistic results and the speed of the creation process. Consumers frequently mention the excellent performance of the AI and its ability to produce accurate and beautiful content. However, some customers also noted recent changes regarding content restrictions, particularly concerning NSFW content, which has led to dissatisfaction among a minority of users. A few other people also felt that the "professional mode" did not meet their expectations for quality, and some experienced issues with the AI not accurately following prompts, leading to wasted credits.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, praising its ease of use, intuitive interface, and... See more

Product

Customers consistently note positive experiences with the product, praising its good performance,... See more

Application

People report positive experiences with the app, praising its ability to create AI videos and images without... See more

Artificial intelligence

Reviewers express satisfaction with artificial intelligence tools, highlighting their effectiveness for... See more

Quality

Clients share positive opinions on quality, with many praising the high-quality video and image generation,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is awesome, what is possible in these times. No one was able to see, how fast and in which quality such things are working proper today... interesting to see, which crazy things will the future b... See more

Company replied

Rated 4 out of 5 stars

Very good generation of images. Text to Image is good, but the text must be very detailed toget exactly what you want. The free plan is nice, but I will be buying the upgrade.

Company replied

Rated 4 out of 5 stars

I used the basic version, it is sufficient. I am up set about the profession mode, it Made a video with too light, extremely clear light, it was not necessary, I love expected much better with “ profe... See more

Company replied

Rated 4 out of 5 stars

When I first started using Pollo, there was little restrictions, age limits but that was about it. Now the idea of a NSFW image is not allowed. This is disapointing. When did the rule change?

Company replied


Company details

  1. Software Company
  2. Video Editing Service

Written by the company

Pollo AI is a versatile, all-in-one AI platform designed to democratize video and image creation. It acts as a multi-model hub, integrating top engines like Kling AI and Runway into a single, user-friendly interface accessible via its Web platform and iOS/Android apps. Its robust feature set goes far beyond basic generation. Key capabilities include Text-to-Video and Image-to-Video, alongside powerful creative tools like the AI Animation Generator, which can transform footage into over 30 styles, including anime and Pixar. For dynamic character content, the platform offers the AI Avatar Video Generator (turning a photo into a talking spokesperson for up to two minutes), the AI Mimic Motion tool (transferring movement from a reference video to a static photo), and dedicated workflows for generating trending, multi-scene AI Shorts. Pollo AI makes high-quality, professional-grade visual content both fast and accessible for creators of all levels.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Until 03/23/2026 I was able to generate…

Until 03/23/2026 I was able to generate "NFSW" content normally. As of 03/24/2026, Pollo AI began prohibiting anything that is not fully clothed. I subscribed to the "basic" monthly plan and unfortunately I will have to cancel. It's regrettable. It was a good tool before censorship.

March 24, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi,
We sincerely apologize for any inconvenience caused.

According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.

In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.

Rated 1 out of 5 stars

Without NSFW it's not worth it

Without NSFW it's not worth it, you can move to Nim, ZenCreator or any other platform

March 30, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi,
We sincerely apologize for any inconvenience caused.

According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.

In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.

Rated 5 out of 5 stars

Really good enough.

March 1, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!

Rated 1 out of 5 stars

Very bad

Many users take huge amount of subscription like me to create nsfw content, previous it works. But now it has strict system to prevent users to create NSFW content. It let users leave the site and cancelled all further subscription like me. I'm totally disappointed for this , previously i gave it 5 star's but now when I try to generate nsfw content it flagged as error very bad update, please fix this problem

March 31, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi,
We sincerely apologize for any inconvenience caused.

According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.

In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.

Rated 5 out of 5 stars

Awesome site!

March 30, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!

Rated 5 out of 5 stars

Easy and fast

March 30, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!

Rated 4 out of 5 stars

the app is great it helps me creat ai…

the app is great it helps me creat ai videos

March 30, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi there,
Thank you very much for your support and praise! We are glad to be a brand you trust. We look forward to maintaining a long-term cooperative relationship with you and wish you all the best!

Rated 1 out of 5 stars

poor...disappointed

March 31, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hello,

We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address support@pollo.ai

Have a good day

Rated 5 out of 5 stars

So fun and full of preset options

So fun and full of preset options! Very easy

March 30, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!

Rated 5 out of 5 stars

It is a shame that some generating pics…

It is a shame that some generating pics do need much credits

March 30, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!

Rated 1 out of 5 stars

Terrible awful ai generator it never…

Terrible awful ai generator it never works or does what you asked for and it flagged everything don’t waste your time on this there are better ones out there

March 29, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address support@pollo.ai

Have a good day

Rated 1 out of 5 stars

Don't waste your money

Pollo AI web version used to be good. Now it has the same limitations as the app. You can't make NSFW content anymore. Don't bother paying for it. Apparently Pollo AI is now powered by Grok so it has the same limitation. You'd be better with Grok for free.

March 28, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi,
We sincerely apologize for any inconvenience caused.

According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.

In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.

Rated 4 out of 5 stars

A little disapointed

When I first started using Pollo, there was little restrictions, age limits but that was about it. Now the idea of a NSFW image is not allowed. This is disapointing. When did the rule change?

March 29, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi,
We sincerely apologize for any inconvenience caused.

According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.

In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.

Rated 4 out of 5 stars

Wonderful photos

Wonderful photos

March 28, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!

Rated 5 out of 5 stars

Best

Best, está ti use

March 29, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi there,
Thank you for your high evaluation! This is very encouraging to our team. We will continue to work hard to provide you with better products/services.
Looking forward to your next visit!

Rated 5 out of 5 stars

Excellent quality

Excellent quality

March 29, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi there,
Thank you for your high evaluation! This is very encouraging to our team. We will continue to work hard to provide you with better products/services.
Looking forward to your next visit!

Rated 5 out of 5 stars

I am happy with it

I am happy with it, honestly. Not 💯% ok,but mostly satisfied.good luck

March 29, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi there,
Thank you for your high evaluation! This is very encouraging to our team. We will continue to work hard to provide you with better products/services.
Looking forward to your next visit!

Rated 5 out of 5 stars

It’s amazing

It’s amazing

March 28, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi there,
Thank you for your high evaluation! This is very encouraging to our team. We will continue to work hard to provide you with better products/services.
Looking forward to your next visit!

Rated 1 out of 5 stars

Hypocritical policies

Hey, Pollo AI, if you're really worried about NSFW content with your new rules, you could start by removing all the public NSFW content you can still see 😂😂😂

You're being a hypocrite if you still allow it to be viewed publicly but don't allow those who pay for privacy to create it! (Remove the spaces)

https: //pollo.ai /tag-detail /video /i'm%20sorry

March 28, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hello,

We have received your feedback and have contacted the relevant personnel to rectify the content in the public chat that did not comply with our website policies. Thank you for your feedback.

For any usage issues, please feel free to contact us.

Rated 1 out of 5 stars

censored

Despite the standard reply to complaints , the platform had been permitting the creation of nsfw with those models which allowed it. the platform appeared in google searches as unrestricted. the tightening of the rules was sudden and un-announced. There are many platforms which are better value for generic video creation - ok for free use, subscription not recommended.

March 27, 2026
Unprompted review
Pollo AI logo

Reply from Pollo AI

Hi,
We sincerely apologize for any inconvenience caused.

According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.

In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.

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