Pollock Lifts Reviews 

The full experience with Pollock Lifts was excellent from the initial sales appointment with Ross to the after sales call and visit. The builders, electrician and installation men were all punctual, they worked quickly and with minimal disruption and mess and all did an excellent job. My new lift will allow me to stay in my home for the foreseeable future and I would thoroughly recommend Pollock Lifts to anyone.

Rang as my brothers chair lift stopped working as he was upstairs and unable to get downstairs . Quick call pollock lifts they were out to his home on a short space time and fixed problem. They understood the urgency and reacted quickly

Pollock Lifts installed a residential elevator in our home and did an excellent job. The team were professional, efficient, and respectful throughout the install. Great communication and a high-quality finished lift. Highly recommend.

Lift fitted today and never been happier! Staff were lovely too 👍🏼

From start to finish, Pollock Lifts has been a great company to work with. They are sensitive to the additional needs of disabled customers, plus the preparation, installation and administration is carried out by folk who are exceptionally good at their job. All the team go the extra mile to make sure you're happy, and I highly recommend them.

Quoted a reasonable price but could never get them to turn up to do the survey. Possibly not quite as national as they claim to be. Total waste of time.
Update- Leon, thank you for the offer to make this right but having chased the survey repeatedly to no avail, I have ordered elsewhere.

We have a through floor lift which was purchased with a 10yrs service contract.
We have tried contacting Pollock lifts on 5 separate occasions now since mid August 2025 to say the service is overdue. The person who answers the call takes all our details and says someone will call us back but NOTHING. I've even tried asking why they are refusing to come out and they say the service they give is usually better than this and apologise.
I'm still waiting for a call and its now October.
WHAT IS GOING ON?!!!! I even got a reference number last time I called but still no call back.
The ref number I was given is PO 32415 so now you can get details off your system and call us back

The lift was installed and works fine with no failures - yet!
But having paid £900 for future servicing costs I have yet to be contacted with a date over 2 months since it needed servicing. It's not showing much sign if problems but if it had been serviced I would have given them 5 stars

I honestly couldn't be happier with the service we received from Pollock, everyone I spoke to or dealt with from the office to the guys that did the installation were exceptional. Incredibly impressed with their professional and friendly way of dealing with customers, keeping us informed and even brought forward the installation for us!

The guys that came out for the installation were brilliant. They had a few issues, not on their side, but kept us in the loop and were exceptional in their attitudes to work.

I would absolutely have them back in my home anytime and with no hesitation.

Thanks to Pollock for the invaluable work that you all do.

Wonderful elevator.
Everyone who comes in my house wants to ride in it.

I love my Pollock elevator but I am having a problem that I can't figure out. All of a sudden today it started to rock back and forth when going up or down. I got out as soon as I could and am now using it as a "dumb waiter." But the problem is intermittent. I can't afford to just call service - because the issue is intermittent. Any suggestions?

We live in the Outer Hebrides. Companies like Stiltz were disgustingly uninterested in helping us - Pollock Lifts were brilliant. We agreed a spec for the wheelchair and then how we would ensure a local maintenance solutoon was in place . Peter and Darren arrived to fit the lift and were really good at explaining why, where and when they would carry out specific activities. They really instilled confidence in us regarding the lift solution. I would recomend Pollock Lifts without hesitation. As I allude to, I spoke to a vast number of lift companies, all of whom with the exception of Pollock were disinterested in helping us. The lift ais a life changer for my wife who suffers from an aggressive brain condition. Well done Pollock Lifts.

Would you believe it. In my last review, where the engineer from Orona left the lift broken and my son has been in bed for 5 days as his whelchair was stuck downstairs. An engineer from Pollock lift turned up about an hour ago and had the lift working in about 2 minutes or less. It does say a lot about the Orona Engineers

Further to m first review of p. Pollock lifts two engineers called to rectify problems both very helpfull sorting people's first time stop button had been pushed by mistake second time lift stuck at top of stairs seat belt had come. undun and stopped the lift Pollock lifts got this sorted

Not being funny but this firms lifts are not fit for purpose my parents got one of these fitted with the help of social services its been as much use as a chocolate fireguard.constantly breaking down becoming detached from the wall on 3 occasions then became too costly for the callouts. they now both need the help with stairs but my mother would rather risk struggling with the stairs than get stuck in the lift again as it happened to her twice they got the lift repaired and serviced regular until it cost too much and broke after every service.They are stuck with this lift as they cant afford another they changed from pollock doing services and repairs as they were being paid more and more and service got worse and worse this lift has been nothing but a money pit and pollocks dont care as long as they are ripping off pensioners cash avoid at all costs

Everyone involved in the building work and the fitting of the lift including the office staff have been brilliant, we cannot fault them they were polite, efficient, cleaned up after their work. We are very grateful, it has changed my mum and our lives. My mum struggled to climb the stairs and it was getting too difficult for her to manage any more. She now has no stress or problems getting up to bed at night and can now continue to live a more comfortable life.

The steps involved were explained to us, the construction and installation teams were neat, quick and considerate. All went smoothly.

I purchased a stairlift for my father in law last year, and it has not missed a beat. From order to install was a matter of days. The installer was very friendly and even hoovered up after himself! Have recommended to others

Pollock installed a domestic lift, and it never worked properly. About a dozen times they (or their agents) had to come to fix small problems that meant the lift couldn't be used. I specifically asked if there were a chance of the lift stopping and trapping my disabled mother. I was assured not. Yet this is what happened. Over 7 hours she was trapped in the lift (I was out helping friends move). When I called Pollock to remonstrate, they assured me that an engineer would come the next day. Never came. Three months later, and engineer turned up unannounced and said the lift "only needed adjusting" . We signed up for a pendant alarm service, and a few months later the lift broke again, trapping my mother, but the alarm people quickly came. When the lift was examined by another company they replaced components in the bottom of the lift, and it has worked well since then.
Pollock lifts are not fit for purpose, customer service is a joke, and managements attitude is life-threatening.
DO NOT TOUCH

The builders who done the initial work,
Andy the electrician who made a great cuppa their work as first class very tidy. The guys that installed the lift were brilliant and helpful. I can only say they were first class and would recommend them to anyone.
Again thank you so much it has made such a difference.