Polly.co.uk Reviews 

9,113
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,297 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of customer service, describing advisors as genuinely kind, humorous, and incredibly supportive when discussing sensitive medical history topics. Consumers note that staff members take ample time to explain every policy detail clearly, ensuring complete understanding without ever making anyone feel rushed or pressured into a purchase. Some reviewers were happy with the reasonable pricing structures and how advisors actively worked to match their specific personal financial budgets. People also mentioned that the entire sign-up procedure was remarkably straightforward, quick, and entirely stress-free from beginning to final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that advisors are friendly, professional, and create... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are extremely... See more

Service

Clients share positive opinions on service, highlighting incredible support, helpful and friendly staff, and... See more

User experience

Customers had positive experiences with user experience, consistently praising the process as stress-free,... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the reasonable rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan from polly was absolutely brilliant helping me set up our life/critical illness cover for the first time. Everything ran smoothly and he explained things brilliantly. Thank you and made su... See more

Company replied

Rated 5 out of 5 stars

Omg, the service I was just provided was absolutely incredible. Martyn Gavin was absolutely brilliant, very clear in the details being provided, went through everything with me, didn’t make me feel un... See more

Company replied

Rated 5 out of 5 stars

I was recommended by a family member to speak to polly about life insurance. I had the pleasure of speaking to Lewis which made my whole experience easy, stress free and made sure I understood everyt... See more

Company replied

Rated 5 out of 5 stars

Excellent! I requested a quotation and had a call back almost straight away after the first call I was told it be about 48hours after for a call back got the call back the same day to get my life i... See more

Company replied


Company details

  1. Insurance Broker
  2. also in
  3. Life Insurance Agency

Written by the company

Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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4.8

All reviews

(9,113)

1,293 reviews in the last 12 months

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Rated 5 out of 5 stars

Advisor Simon S

Advisor Simon S
Lovely guy, very patient and informative when handling all my questions. Friendly and helpful. Highly recommend.

September 28, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Gillian,

Thanks so much for the recommendation! We're thrilled to hear Simon provided such a patient, friendly, and informative service while answering your questions.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Excellent experience

Spoke with Jonathan Cartlidge who sorted my insurance for me today. I am a single working mum of 2 and this has been on my mind for a while. Jonathan is very friendly and professional. The topic of conversation could easily become overwhelming but it was all kept as light as possible whilst ensuring everything was discussed. I feel a huge weight lifted. Thank you again

September 28, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Faye,

Thank you for sharing your feedback with us. We're delighted to hear that Jonathan was so friendly and professional today. Ensuring everything is thoroughly covered while keeping the process clear and approachable is exactly what we aim for.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Scott Williams - Fab!!

Scott Williams - Scott was funny and nice to talk to. I didn’t feel pressured into getting the largest most premium cover as Scott understood my lifestyle. I’ve had call backs from life insurance before and just out the phone down as the call felt draining to me but Scott made me laugh throughout the call whilst also being informative, professional and putting me on the life insurance train. 10/10

September 26, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Shannon,

Thank you for the fantastic 10/10 review! We are thrilled that Scott kept your call light and informative while helping you get sorted. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Emily Lewis was super friendly and made…

Emily Lewis was super friendly and made finding the policy I needed, at the price I was looking for, easy. Thanks so much for your help.

September 25, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Elle,

Thank you for the great review! We are delighted that Emily made finding the right policy at the right price so quick, easy, and friendly. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Spoken with Lewis who was literally so…

Spoken with Lewis who was literally so helpful, he made me feel comfortable and explained every detail and made me confident on what I was getting covered for. I can say the call ended and i felt like I had done something great not only for myself but for my son too thanks to Lewis :)

September 25, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Zaneekia,

Thank you for the wonderful feedback! We are delighted that Lewis made everything clear while helping you get cover sorted. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Had an amazing and easy talk with Lewis…

Had an amazing and easy talk with Lewis Routley. He made the conversation very easy even during hard questions. I’m very glad he was the one to call. Thank you

September 25, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Kirstie,

Thank you for the great feedback! We are delighted that Lewis made your call so straightforward and helped navigate those hard questions. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Really good

Really good, I requested a quotation and got a call back shortly after. James Green was really helpful. He talked me through everything clearly and helped me understand everything. I previously got quoted a ridiculous amount from elsewhere, but I got a really good quote with Polly that covers everything I need. I felt no pressure to go through with anything if I didn’t want to and James was not pushy, he offered me different quotes to work within budget and made me feel comfortable. Would recommend.

September 24, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Emmaleise,

Thank you for the great review and recommendation! We are thrilled that James talked you through your options clearly and found full cover to fit your budget. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I spoke with Adam Grinter and he was…

I spoke with Adam Grinter and he was honestly so wonderful, his customer service was fantastic, spoke to me calmly and explained everything very well to me and was so amazing when my little boy was crying and he allowed me to calm him down before continuing, definitely recommend him as he’s very lovely to talk to.

September 24, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Skye,

Thank you for the fantastic review and recommendation! We are delighted that Adam was so helpful throughout your call. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Lewis R - thank you!

Spoke to Lewis R today and got my insurance all sorted! He couldn’t have been more helpful and made the whole process so easy. Thank you so much for everything! 😊

September 24, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Megan,

Thank you for the great review! We are thrilled to hear that Lewis was so helpful and made getting your insurance sorted such an easy task.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Lewis Routley made me feel truly heard…

Lewis Routley made me feel truly heard and understood throughout the whole process. Taking the big step of setting up life insurance felt quite daunting, but Lewis made everything feel so much easier and far less overwhelming. His professionalism, patience and excellent customer service made such a difference. I’m incredibly grateful for his support and would highly recommend him to anyone looking for guidance with life insurance.

September 24, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Kira,

Thank you for leaving us such a great review. It is great to hear how much of a difference Lewis' guidance made. We appreciate your high recommendation.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Highly recommend

Very easy to set up! Asked for a quotation and got a call back straight away. Spoke with Lewis R and he was very helpful and lovely to take to! He was informative and polite when going through sensitive topics. Got me a good price for life insurance, really recommend :) thank you Lewis for your help!

September 24, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Victoria,

Thank you for the recommendation! We are happy to hear that Lewis got back to you right away and made securing your life insurance straightforward and at a good price .

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Great service quick and simple with…

Great service quick and simple with nothing to confusing. Can’t fault & would highly recommend polly.

September 24, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Ellise,

Thank you for the great recommendation! We are thrilled to hear that you found our service simple, and straightforward.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Excellent service Mike McCarty made me…

Excellent service Mike McCarty made me feel at ease and talked me through everything.

September 24, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Chloe,

Thank you for the great review! We are thrilled that Mike made you feel so at ease and talked you through everything clearly.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Linda from Polly has been incredible!

PLEASE go with this company to sort your life insurance out. I have various health conditions and after being led to various loose/dead ends with other insurance brokers or being automatically rejected from the insurance companies themselves, I turned to Polly for help, having seen various social media advertisements about them.

I was lucky enough to get through to Linda Anstey, who has consistently took her time with me over the past few months, through multiple calls to carefully guide and explain to me the process of applying for life insurance. Not only did she help me navigate insurance, she fought my corner and advocated for me every step of the way and even in the background, keeping me updated when I needed to be, and it’s meant more than she’ll ever know!

Because of Linda, I am now relieved and relaxed knowing I have a life insurance plan in place when I purchase my property on Friday and I can’t thank her enough😊

September 23, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Emily,

Thank you for the wonderful recommendation! We are delighted that Linda Anstey could fight your corner, guide you through the process, and get your life insurance plan sorted. Huge congratulations on purchasing your property this Friday!

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Lovely experience

Lovely experience getting life insurance and critical cover. Emily Lewis explained everything perfectly, the quote was made quickly and I was happy with the outcome. She seemed like a very nice lady and I felt reassured I was choosing the right company, thank you very much x

September 23, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Cody,

Thank you for the lovely review! We are delighted that Emily made getting your life insurance and critical cover so clear and reassuring.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Positive experience with Polly life insurance

I had a really positive experience with Polly Life Insurance advisor. I spoke with Lewis, who was friendly, professional and very helpful throughout the whole process. He explained everything clearly, answered all my questions and made sure I understood my options without making me feel pressured.
Lewis made the whole experience simple and stress-free, and I really appreciated the time and patience he gave me. I’m very happy with the service I received and would definitely recommend Polly, especially if you’re lucky enough to speak with Lewis!

September 23, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

HI Tifaine,

Thank you for the great review! We are so glad Lewis provided a simple, stress-free experience and gave you the time and patience you needed.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Mike McCarthy very friendly chap

Mike McCarthy very friendly chap

September 23, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Aimee,

Thank you for the 5 star review, we really appreciate you taking the time to share your experience.

Kind regards
The Polly team

Rated 5 out of 5 stars

Gary whom I spoke to was so kind and…

Gary whom I spoke to was so kind and caring, helped me understand a few things, so will hopefully be applying soon after I’ve had everything reviewed on my end 🙂

September 23, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Sian,

Thank you for the great review! We are delighted that Gary was so kind and helpful in explaining how everything works. Good luck reviewing your options, and we are here whenever you need us!

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Polly Life Insurance

I really wanted life insurance for my kids and partner but for a while wasnt sure which company to go with, after speaking with Louis Matthias I felt very reassured and relaxed considering how daunting this can be to put into place. He treated me like a friend instead of a customer which made the overall situation alot easier to set up. He explained everything to me and I didnt once feel like I had to ask any questions as he literally covered everything I needed to know.
Louis was outstanding and so glad he dealt with my insurance policy he made this experience the best it could be and it was so easy to sort!
He has been brilliant and cant thank him enough!! 🫶
Lovely lad honestly and because of him I now have everything in place for my loved ones when I am no longer here which makes me so happy and relieved 😊

September 22, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Sophia,

Thank you for the wonderful recommendation! We are thrilled that Louis made setting up your life insurance so simple, friendly, and reassuring. We are glad we could help you get everything sorted for your family!

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Hassle Free Life Insurance Review

I recently dealt with Lewis, who set up my life insurance policy, and I couldn’t be happier with the service. He was very personable, helpful, and made the whole process easy and straightforward. The prices were also very good. I would highly recommend Lewis to anyone looking for a friendly, professional, and hassle-free service.

September 22, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Rhea,

Thank you for the great feedback! We are thrilled that Lewis made getting covered easy and affordable.

Welcome to Polly!

Kind regards
The Polly team

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