Polly.co.uk Reviews 

9,113
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,297 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of customer service, describing advisors as genuinely kind, humorous, and incredibly supportive when discussing sensitive medical history topics. Consumers note that staff members take ample time to explain every policy detail clearly, ensuring complete understanding without ever making anyone feel rushed or pressured into a purchase. Some reviewers were happy with the reasonable pricing structures and how advisors actively worked to match their specific personal financial budgets. People also mentioned that the entire sign-up procedure was remarkably straightforward, quick, and entirely stress-free from beginning to final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that advisors are friendly, professional, and create... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are extremely... See more

Service

Clients share positive opinions on service, highlighting incredible support, helpful and friendly staff, and... See more

User experience

Customers had positive experiences with user experience, consistently praising the process as stress-free,... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the reasonable rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan from polly was absolutely brilliant helping me set up our life/critical illness cover for the first time. Everything ran smoothly and he explained things brilliantly. Thank you and made su... See more

Company replied

Rated 5 out of 5 stars

Omg, the service I was just provided was absolutely incredible. Martyn Gavin was absolutely brilliant, very clear in the details being provided, went through everything with me, didn’t make me feel un... See more

Company replied

Rated 5 out of 5 stars

I was recommended by a family member to speak to polly about life insurance. I had the pleasure of speaking to Lewis which made my whole experience easy, stress free and made sure I understood everyt... See more

Company replied

Rated 5 out of 5 stars

Excellent! I requested a quotation and had a call back almost straight away after the first call I was told it be about 48hours after for a call back got the call back the same day to get my life i... See more

Company replied


Company details

  1. Insurance Broker
  2. also in
  3. Life Insurance Agency

Written by the company

Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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4.8

All reviews

(9,113)

1,286 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

Umesh was patient and understood my needs for my life insurance and critical illness cover, he understood life with a newborn can be very busy and went through the policy in detail which was much appreciated!

October 2, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi there,

Thank you for your review. It's great to hear that Umesh took the time to fully understand your requirements. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Polite and helpful.

Spoke with James Green to get a quote on life and critical illness cover. He helped me find suitable plan. James was very polite and friendly and secured me a suitable plan that I am pleased with. He went through everything thoroughly and made sure I had no questions left. I am very pleased with the outcome.

October 2, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Abigael,

Thank you for the feedback! We are delighted that James provided clear, thorough service and helped secure a plan you are pleased with.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I find Polly insurance straightforward…

I find Polly insurance straightforward and explained the policy very well.
It’s not complicated and also James,
was very helpful with my questions.

Now, I feel assured and confident that whatever happens in the future, my family especially my children are going to be alright and covered.

October 2, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Jo,

Thank you for the feedback! We are delighted that James provided helpful, straightforward guidance to ensure you feel fully confident in your cover.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Kai was amazing

Kai was amazing, he ensured I was given all the information needed, answered all my questions as there’s so much more to life insurance and took away all the stress and concerns.

Thank you Kai,
Marie x

October 2, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Gaelle,

Thank you for the feedback, Marie! We are delighted that Kai made the process clear, Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Umesh who i spoke to was lovely very…

Umesh who i spoke to was lovely very helpful and did his job brilliantly i definitely recommended polly

October 1, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Natalie,

Thank you for the wonderful feedback!

We are happy to hear Umesh was so helpful, we truly appreciate the recommendation, Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Umesh made the experiment relaxing and…

Umesh made the experiment relaxing and ensured I understood everything. And it was brilliant value

October 1, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

HI Victoria,

Thank you for the wonderful feedback! We are so glad Umesh made everything clear, Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Highly recommend

I had a call this morning with Mike McCarthy, and the whole experience was seamless from start to finish. The communication was excellent, and Mike made the process of getting signed up really straightforward and easy.

I felt confident as soon as I answered the call. All the information was explained clearly and concisely, and I felt well looked after throughout. Mike was professional, friendly, and made sure I understood everything.

Thank you, Mike, for making the whole process so easy! 😊

October 1, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Kodie,

Thank you for the fantastic feedback! We are so glad Mike made everything clear, straightforward, and seamless for you from start to finish. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Very good insurance

Very good insurance highlt recommend

October 1, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Debbie,

Thank you for the great feedback and 5 stars, we are happy we could help.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Recently got cover with Lewis R

Recently got cover with Lewis R. Breath of fresh air after a bad experience with a different insurance company. Really informative and great customer service !

September 30, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi There

Thanks so much for the feedback! We are delighted that Lewis provided a good service and a true breath of fresh air. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Mike helped make my experience easy…

Mike helped make my experience easy understanding, I got exactly what I needed, and peace of mind for my cover that has been put in place.

September 30, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi There,

Thanks so much for the feedback! We are delighted that Mike made everything easy to understand and brought you complete peace of mind with your cover. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Today I spoke to Lewis Routley and he…

Today I spoke to Lewis Routley and he has been such a joy to speak to and take me through the process step by step he made it so easy and he constantly reassured me and made sure I understand to what Im agreeing too. He is honestly amazing!!

September 30, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Emija,

Thanks so much for the feedback! We are very happy to hear that Lewis made the process so easy and clear from start to finish. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Mitchell was really helpful

Mitchell was really helpful! Gave great advice and was really patience when I had to sort my toddler out during our call

September 30, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Amy,

Thank you for your review. It's fantastic to hear how patient and helpful Mitchell was during your call. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Mike made the full process so easy

Mike made the full process so easy. He was friendly & explained everything so clearly. Lovely speaking to him

September 30, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Julie,

Thanks so much for the feedback! We are delighted that Mike made the process so easy and explained everything clearly for you. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Mike Mcarthy has been absolutely…

Mike Mcarthy has been absolutely fantastic! Getting the policy proved a little difficult due to past medical history however, Mike made the whole process easy and was really great to speak with, nothing was too much! Thanks so much

September 30, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Emma,

Thanks so much for the feedback! It's great to hear that Mike made the whole process so easy for you. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Life insurance

Simon was a great help with getting me life insurance I can relax now knowing I have it

September 30, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

HI Emma,

Thanks so much for the feedback! We are thrilled that Simon was a great help and that you can now relax knowing your life insurance is sorted. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Really helpful and friendly service

Really helpful and friendly service! James Green was incredibly helpful and patient throughout the whole process of setting up my insurance. He made everything really easy and straightforward. Highly recommend!

September 30, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Demi,

Thanks so much for the feedback and recommendation! We are delighted that James was so helpful throughout setting up your cover. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

100% would recommend

Lewis Routley explained everything perfectly, it didn’t feel like a consultation at all. He was thorough and helpful with any questions I had. I will be recommending Polly to all my mum friends 😁

September 29, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Jade,

Thank you for the wonderful feedback! We're very happy to hear that Lewis took great care of you and made everything so easy to understand. We really appreciate your recommendation! Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Would recommend

Had a lovely experience with Thomas Way about life insurance, amazing customer service i would recommend polly to people :)

September 29, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Ammie,

Thank you for the great review! We are thrilled that you had a lovely experience with Thomas and would recommend Polly to others. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Great service from Lewis Routley

I saw an advert for Polly on Instagram and decided to look through the website for more information. After filling in my details, I received a call from Lewis Routley within 20 minutes.

I have to say, his telephone manner was impeccable. I genuinely have no complaints. He provided me with all the information I needed, explained everything thoroughly, and made the whole conversation feel so comfortable and relaxed.

It honestly felt like I was talking to a friend, while at the same time, Lewis was able to gather everything he needed to make the sign-up process smooth and straightforward.

Thank you so much, Lewis! If I had known how easy the whole process would be, I would have done it ages ago. I really appreciate all your help and guidance!

September 29, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Divine,

Thank you for your feedback! It's fantastic to hear that Lewis was in touch promptly and delivered such an impeccable, clear service. We're happy to know how straightforward your experience was. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I spoke with Tommy

I spoke with Tommy miles and had an amazing experience speaking with him made me feel relaxed knowing my life insurance will go to my son when the time comes for me really happy.
Thank you

September 29, 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Bernadette,

Thank you for the great review! We're delighted that Tommy helped secure your life insurance. Welcome to Polly!

Kind regards
The Polly team

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