Lovely experience getting life insurance and critical cover. Emily Lewis explained everything perfectly, the quote was made quickly and I was happy with the outcome. She seemed like a very nice lady a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had a call this morning with Mike McCarthy, and the whole experience was seamless from start to finish. The communication was excellent, and Mike made the process of getting signed up really str... See more
Company replied
Lewis R was really helpful and informative, it was very clear he knew exactly what he was talking about and helped me where I was stuck. I can genuinely say I had a brilliant experience setting up my... See more
Company replied
Excellent! I requested a quotation and had a call back almost straight away. Martyn Gavin was fantastic! He took me through everything, helped me understand and gave me a great price, cannot recomm... See more
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Company details
Written by the company
Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.
Contact info
Polly.co.uk, 920 Hempton Court, BS32 4SR, Bristol, United Kingdom
- hello@polly.co.uk
- polly.co.uk
4.8
Excellent
9K reviews
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Excellent!
Excellent!
I requested a quotation and had a call back almost straight away after the first call I was told it be about 48hours after for a call back got the call back the same day to get my life insurance started.
James Green was fantastic! He took me through everything, helped me understand and gave me a great price, cannot recommend James Green or Polly insurance enough
It’s really put my mind at ease
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Vickie,
Thank you for the great review! It’s fantastic to hear that James called you back ahead of schedule and helped you find the right cover at a great price. We truly appreciate your recommendation.
Welcome to Polly!
Kind regards
The Polly team
The whole process was super easy and…
The whole process was super easy and simple. Kalem was fantastic with talking me through the whole process from beginning to end and being flexible with timings to contact me etc. Answered any questions I had and was friendly and helpful.
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Megan,
Thank you for the review! We’ll be sure to pass your kind words on to Kalem. He’ll be thrilled to know that his flexibility and helpful advice made such a positive impression.
Welcome to Polly!
Kind regards
The Polly team
Really great cover options and lovely adviser
Really great cover options, im a single mum of 2 young children and now im settled with the cover I have for myself and the boys.
Lewis Short was lovely and very understanding on the phone, everyone request Lewis!
Thank you so much x
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Heidi,
Thank you so much for taking the time to share your review! We are glad Lewis was understanding and helped you get everything settled for you and your boys. Knowing you have that peace of mind for your family means so much to us.
Welcome to Polly!
Kind regards
The Polly team
I wish to provide positive feedback…
I wish to provide positive feedback regarding my recent experience. I spoke with Mike McCarthy who was exceptionally professional, courteous, and extremely helpful throughout my insurance claim process. His assistance made the entire experience much smoother and I greatly appreciate his support.
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Nicky,
Thank you for taking the time to share your experience! Navigating an insurance process can sometimes feel daunting, so we are really glad Mike was courteous, helpful, and made everything run smoothly for you. Knowing you felt fully supported throughout means a lot to us.
Welcome to Polly!
Kind regards
The Polly team
Brilliant
I had a really positive experience with Polly Life Insurance, particularly with Mike, who handled my call.
Mike Mccarthy was extremely friendly, professional and patient throughout the whole conversation. He explained everything clearly, answered all of my questions and made what can normally be quite a stressful process feel straightforward and easy.
It was refreshing to speak to someone who genuinely took the time to listen and make sure I understood everything before proceeding. Excellent customer service from start to finish — thank you, Mike!
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Ismay,
Thank you for taking the time to share your review! Sorting out life insurance can often feel like a stressful process, so we are delighted that Mike made everything feel straightforward and easy for you. Knowing he took the time to genuinely listen and answer all of your questions means a lot to us.
Welcome to Polly!
Kind regards
The Polly team
Had a very nice conversation with Tom
Had a very nice conversation with Tom, very helpful, kind and patient, didn't push for anything, he helped with exactly the policy I was looking for, I would highly recommend this company,
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Linda,
Thank you for your great review, we are vey happy to hear Tom helped you find the exact policy you were looking for.
Welcome to Polly!
Kind regards
The Polly team
Spoke to Simon about cover for…
Spoke to Simon about cover for fractures. Really friendly bunch for everyone i speak to at Tom, brilliant service
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Joseph,
Thank you for sharing your feedback with us! We're really glad Simon and the team looked after you so well.
Welcome to Polly!
Kind regards
The Polly team
The service was friendly I am happy…
The service was friendly I am happy with the adviser whome I spoke to she was understanding friendly and helpful
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi There,
Thank you for the review! We’re delighted to hear you were happy with your advisor and received such friendly and helpful service.
Welcome to Polly!
Kind regards
The Polly team
Very friendly and informative
Very friendly and informative! Thank you Kalem!
October 5, 2026
Unprompted review
Reply from Polly.co.uk
Hi Anna,
Thank you for taking the time to share your review! We are so glad Kalem was friendly and informative while helping you sort out your cover.
Welcome to Polly!
Kind regards
The Polly team
Simon from Polly was really friendly…
Simon from Polly was really friendly and helpful. He was helpful and didnt make me feel like my questions were silly. His patience meant that I was happy to buy the policy from him there and then. Great experience.
October 3, 2026
Unprompted review
Reply from Polly.co.uk
Hi Liz,
Thank you for your review. It is great to hear that Simon provided such friendly and clear guidance throughout your call.
Welcome to Polly!
Kind regards
The Polly team
Gary Roberts was great
Gary Roberts was great. Helped me get insurance and was very professional
October 2, 2026
Unprompted review
Reply from Polly.co.uk
Hi Sophie,
Thank you for the feedback! We are delighted that Gary was professional and helpful in securing your insurance.
Welcome to Polly!
Kind regards
The Polly team
Great service
Tommy miles was friendly and super helpful with setting up my cover, he made sure I understood everything and walked me through the process clearly and easily. I now feel confident that my cover is right for me with no stress.
September 8, 2026
Unprompted review
Reply from Polly.co.uk
Hi Shaniah,
Thank you for the feedback! We're delighted that Tommy made setting up your cover clear and easy.
Welcome to Polly!
Kind regards
The Polly team
Great Service
Umesh was patient and understood my needs for my life insurance and critical illness cover, he understood life with a newborn can be very busy and went through the policy in detail which was much appreciated!
October 2, 2026
Unprompted review
Reply from Polly.co.uk
Hi there,
Thank you for your review. It's great to hear that Umesh took the time to fully understand your requirements. Welcome to Polly!
Kind regards
The Polly team
Polite and helpful.
Spoke with James Green to get a quote on life and critical illness cover. He helped me find suitable plan. James was very polite and friendly and secured me a suitable plan that I am pleased with. He went through everything thoroughly and made sure I had no questions left. I am very pleased with the outcome.
October 2, 2026
Unprompted review
Reply from Polly.co.uk
Hi Abigael,
Thank you for the feedback! We are delighted that James provided clear, thorough service and helped secure a plan you are pleased with.
Welcome to Polly!
Kind regards
The Polly team
I find Polly insurance straightforward…
I find Polly insurance straightforward and explained the policy very well.
It’s not complicated and also James,
was very helpful with my questions.
Now, I feel assured and confident that whatever happens in the future, my family especially my children are going to be alright and covered.
October 2, 2026
Unprompted review
Reply from Polly.co.uk
Hi Jo,
Thank you for the feedback! We are delighted that James provided helpful, straightforward guidance to ensure you feel fully confident in your cover.
Welcome to Polly!
Kind regards
The Polly team
Kai was amazing
Kai was amazing, he ensured I was given all the information needed, answered all my questions as there’s so much more to life insurance and took away all the stress and concerns.
Thank you Kai,
Marie x
October 2, 2026
Unprompted review
Reply from Polly.co.uk
Hi Gaelle,
Thank you for the feedback, Marie! We are delighted that Kai made the process clear, Welcome to Polly!
Kind regards
The Polly team
Umesh who i spoke to was lovely very…
Umesh who i spoke to was lovely very helpful and did his job brilliantly i definitely recommended polly
October 1, 2026
Unprompted review
Reply from Polly.co.uk
Hi Natalie,
Thank you for the wonderful feedback!
We are happy to hear Umesh was so helpful, we truly appreciate the recommendation, Welcome to Polly!
Kind regards
The Polly team
Umesh made the experiment relaxing and…
Umesh made the experiment relaxing and ensured I understood everything. And it was brilliant value
October 1, 2026
Unprompted review
Reply from Polly.co.uk
HI Victoria,
Thank you for the wonderful feedback! We are so glad Umesh made everything clear, Welcome to Polly!
Kind regards
The Polly team
Highly recommend
I had a call this morning with Mike McCarthy, and the whole experience was seamless from start to finish. The communication was excellent, and Mike made the process of getting signed up really straightforward and easy.
I felt confident as soon as I answered the call. All the information was explained clearly and concisely, and I felt well looked after throughout. Mike was professional, friendly, and made sure I understood everything.
Thank you, Mike, for making the whole process so easy! 😊
October 1, 2026
Unprompted review
Reply from Polly.co.uk
Hi Kodie,
Thank you for the fantastic feedback! We are so glad Mike made everything clear, straightforward, and seamless for you from start to finish. Welcome to Polly!
Kind regards
The Polly team
Reply from Polly.co.uk
Hi Debbie,
Thank you for the great feedback and 5 stars, we are happy we could help.
Welcome to Polly!
Kind regards
The Polly team
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