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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and the significant improvements they bring to vehicle handling and ride comfort. Many appreciate the ease of installation, often noting that the bushes are simpler to fit than traditional alternatives. The service is consistently highlighted for its efficiency, with fast delivery and helpful communication being common themes. People also find the website easy to navigate, making the ordering process straightforward. However, some people were dissatisfied with issues related to order fulfillment, such as missing parts in kits or problems with international shipping and customs duties. A few other people also felt that some bushes had inconsistent sizing, leading to either loose or overly tight fits during installation.

What people talk about most

Product

Clients share positive opinions on the product. Many reviewers praise the high quality and excellent fit of... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high standard of products,... See more

Service

Customers consistently report positive experiences with the service. Many praise the great, swift, and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast delivery... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the simple order process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service - my enquiry email was replied to swiftly by Greg who confirmed the bushes would fit. I found the installation videos very useful and the delivery time was fast too. Will definite... See more

Company replied

Rated 5 out of 5 stars

Spoke with there sales team who were extremely informative and very helpful. My jaguar xf bushes arrived next day. Since fitted they have totally transformed the handling of the car were cheaper than... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. The product I brought was out of stock at the time of despatch. I was contacted quickly and offered for some to be made and cured over the weekend. Due to needing this product by a... See more

Company replied

Rated 5 out of 5 stars

Easy to order, web site a little confusing as to amount you are ordering, best thing about these is you dont need a special tool to insert them they just push in with a little tap with a rubber hamm... See more

Company replied


Company details

  1. Auto Parts Manufacturer
  2. Manufacturer

Written by the company

British Made for over 40 years, Polybush Polyurethane suspension bushings, last 4-5 times longer than rubber alternatives. Polyurethane doesn't have to be just for race cars, our best-selling bushes are for the humble Ford Fiesta! Increase ride quality, reduce tyre wear and MOT costs with Polybush.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Ordering parts

The chat line was very useful when ordering parts for a classic car. Shame not all the parts were available.

February 3, 2025
Polybush logo

Reply from Polybush

Thank you for the review.

Rated 3 out of 5 stars

I got the new bushes quickly but the…

I got the new bushes quickly but the real problem was that the bushes I fitted about two years ago had worn out and failed the MOT after less than 6000 miles!! Hardly what polybush claims in the advertisement.

January 13, 2025
Polybush logo

Reply from Polybush

Hi John, We'll email you directly to resolve your problem.

Rated 4 out of 5 stars

Great ride, hard install

The bushes have resulted in a great ride, firmer than OEM but still keeping the comfort.
Only complaint is the main bushes are just a bit oversized meaning they’re a nightmare to put in. The arms need heating rather than loads of washing liquids and a push as suggested. The garages have commented this has been the case with all the sets received recently

January 8, 2025
Polybush logo

Reply from Polybush

Hi Mike, some of the bushes are oversized as they have a bonded tube. These bushes are designed to be pressed in (you can use a vice). We do this so that the material twists as the arm moves rather than the tube twisting in the material.

This gives you a longer service life and reduces excess squeaking etc.

We do not advise heating as this could well burn the bushing, leading to increased bushing wear & alignment changes.

Rated 5 out of 5 stars

Great Company

Staff really helpful when trying to find the correct item. And facilitating me collecting the items rather than posting. Bought for numerous vehicles of mine. And will continue to.

December 4, 2024
Polybush logo

Reply from Polybush

Thank you Robert!

Rated 5 out of 5 stars

The product arrived quickly and most…

The product arrived quickly and most importantly fixed my issue. The rattle from the rear springs has disappeared. I am so happy as it was very annoying.

November 7, 2024
Polybush logo

Reply from Polybush

Brilliant! Thanks for the review.

Rated 4 out of 5 stars

This is more a rating for after sales…

This is more a rating for after sales service after the price for an incorrectly listed part was quickly refunded, I have bought from Polybush in the past and probably will again so this experience hasn’t put me off.

October 25, 2024
Polybush logo

Reply from Polybush

Thanks for your review, we're sorry things didn't go quite as planned, we have amended the site so this won't happen again.

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