Pomence Reviews 

Hidden subscription for $29.99 after your place an order. ( “vip membership” )
Also shipping takes 4-5 weeks. 🤡

Don’t do it , you will regret it, I ordered 2 books for the grandchildren, it was more than expected, but ok because I eventually got the books then a month later they took a second payment out , after numerous emails later they told me it was a subscription for every month , which I hadn’t subscribed to, it took weeks to sort out, but I didn’t get a refund, it’s an absolute con, I’ve ended up paying over £44 for 2 substandard books. Never again

I ordered from Pomence after seeing one of their Instagram ads, and I truly regret it. It's been 28 DAYS since I placed my order, and I have received absolutely NOTHING. No merchandise, no shipping updates, and no response to my emails or phone calls. Just a fake tracking number with no movement.

When I try to track my order through their website, I get a "Page Not Found" error. The last time I was able to check the tracking information through a third-party website, almost THREE WEEKS after the supposed shipment, the package hadn't shown any actual movement. Only electronic shipping information had been received meaning a label was made but nothing was actually shipped.

I've contacted this company multiple times, and apparently customer service is nonexistent. No response by phone or email. I've since disputed the with my bank and blocked them as a merchant, and I fully intend to report this business to the appropriate consumer protection agencies.

I strongly encourage anyone considering ordering from Pomence to THINK TWICE. I wish I had seen a review like this before placing my order. They also sign you up for a monthly subscription with no warning or authorization that can only be canceled by emailing them, and they don't respond. Classic scam.

Save yourself the headache and avoid Pomence.com like the plague. 🚩

Formal Customer Review – Unauthorised Additional Charge and Poor Customer Service

I purchased a book for my son for £11.68, only to discover that an additional £22.75 had been charged to my account, which I did not authorise.

I have made several attempts to contact the company by email to seek an explanation and resolve this matter, but my correspondence has been ignored, and I have received no response whatsoever. This lack of communication and customer support is extremely disappointing and unacceptable.

I consider this situation a serious concern and expect a clear explanation for the additional charge, along with a full refund of the £22.75.

If this matter is not resolved promptly, I will report the transaction to my bank on Monday morning and request a formal investigation into the payment.

Based on my experience, I am extremely dissatisfied with the way this matter has been handled. I would strongly encourage other customers to carefully check their bank statements and review the terms and conditions before making a purchase.

I expect this company to take responsibility, respond to my complaint, and resolve this issue without further delay.

I ordered 1bottle of hair color shampoo. Waited a whole month, got it, tried to use,bottle would not dispence product. The-dayx i recieved it, Pomence took an additional 29.99 for an unknown membership fee, i had not agreed to. No refunds!!! This is a SCAM, do not do business with them Rip off and the shampoo is 100% garbage

Bought a duff product. Few weeks later they debited a further different amount despite confirming I had not signed up to any subscription. Queried and got a rude response.

Fraudulent company 2 items were ordered, 5 ended up on my order which were charged. I emailed them immediately as I noticed straight after.

They continued with the order. The items are not even as described and very cheap material. I have attempted to return the items, sent them roughly 20 photos they have asked for only for them to tell me that to return it will cost $40 which is $10 less than the items cost but will only send me the warehouse information after sending more photos.

DO NOT SHOP WITH THEM!!!

The product they offer is just a very small microfiber cloth which can be purchased for a fraction of the price for treble the size. It is rubbish and a con. They also take money from your account without permission. AVOID at all costs.