I have bought two of Pom Pom London's best selling bags - the black quilted original bag and maple original bag. They are made with the softest leather and easy to match with any outfit you are wearin... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Orders are fast and easy to place via the website which is equally easy to navigate. The bags I have received look exactly like the photos, are of excellent quality, and always receive compliments whe... See more
Company replied
First time buying from Pom Pom London I was recommended by a friend. Such a wonderful selection of colours and stylish yet functional designs . I have ordered 3 bags now and ordering and delivery is... See more
Company replied
I have purchased several bags from PPL and they are all of exceptional quality. On the few occasions I’ve had to contact Customer Service, each representative has been very helpful and supportive. Fur... See more
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Company details
Written by the company
Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x
Contact info
United Kingdom
- hello@pompomlondon.com
- pompomlondon.com
4.8
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love everything about how Pom Pom…
I love everything about how Pom Pom London does business - their product quality os great and they lool after their customers. They listen to feedback too.
May 1, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you've had such positive experiences with Pom Pom London. It's wonderful to know you appreciate our product quality, customer care, and commitment to listening to feedback.
Pom Pom London Team x
Having discovered Pom Pom London bags…I'm obsessed
Having discovered Pom Pom London bags last year my friends would say I've become obsessed. I know have 10 bags in different colours and styles, they are so versatile and its amazing what you can fit in them. The quality is superb and customer service have always been very quick to resolve any issues
May 31, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review!
We're delighted to hear you've become such a fan of Pom Pom London! It's fantastic to know you're enjoying the versatility, quality, and variety of your collection. We're also pleased that our customer service team has been able to assist whenever needed.
Pom Pom London Team x
Lovely quality handbags
Lovely quality handbags, I have x 3 pom pom bags. Most importantly pom pom have a brilliant customer service. I had a fault with one of my pom pom bags that was purchased by my husband for a Christmas gift. I got in contact with the team via what's app, they were very quick to respond and provided a solution I was very happy with.
May 17, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying your Pom Pom London bags and appreciate your kind words about our customer service team. It's wonderful to know we were able to resolve the issue quickly and provide a solution you were happy with.
Pom Pom London Team x
I love everything about PPL
I love everything about PPL. The bags are magnificent and their customer service is extremely helpful.
May 29, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you love your Pom Pom London bags and have had such positive experiences with our customer service team. Your support means so much to us.
Pom Pom London Team x
You Have to Get These Bags!
I have over 50 PPL bags and cannot recommend this company enough! I love how I can switch up my bags and straps depending on my mood. Everything from the quality of the bags, to the customer service, is top notch!
May 30, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your amazing review.
We're thrilled to hear how much you love your Pom Pom London collection! It's wonderful to know you're enjoying mixing and matching your bags and straps, and that both our products and customer service have met your expectations. Thank you for your continued support.
Pom Pom London Team x
Excellent Customer Service
Not only are PomPomLondon bags beautiful, chic and useful! But their customer service seals the deal for me. Whenever I’ve had a question or a fault the customer service team has been helpful, fast and friendly. I’m now a repeat customer 😊
May 26, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear that you love both our bags and our customer service. It's fantastic to know our team has been able to help whenever needed, and we're so grateful to have you as a repeat customer.
Pom Pom London Team x
Beautiful leather handbag
They had some really nice, super soft leather handbags in fun seasonal colours.
October 16, 2025
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you love our soft leather handbags and seasonal colour collections. We always enjoy introducing new shades and styles for our customers to enjoy.
Pom Pom London Team x
I have purchased several PPL purses in…
I have purchased several PPL purses in different sizes, colors and styles. They have been so fun to use and I constantly get compliments on them. The versatility and straps add can dress up or make my look more casual! Highly recommend. The quality of the leather is luxe.
May 30, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying your Pom Pom London collection and receiving so many compliments. It's wonderful to know you love the versatility of the straps and the quality of the leather.
Pom Pom London Team x
Best brand
Fantastic bags, great quality, fast delivery! I have far too many and love them all ❤️ My favourite bag brand by far.
May 30, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're so pleased to hear how much you love your collection and that you've been happy with the quality and delivery service. Being your favourite bag brand means so much to us!
Pom Pom London Team x
Quality bags, so many choices!
This is a great company! Ships quickly, listens to customers, products are good quality and as they appear. Cute seasonal launches and good end of season sales.
May 1, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear you've been happy with our quality, service, and product range. It's great to know you're enjoying our seasonal launches and sales too. Thank you for your support!
Pom Pom London Team x
Excellent service
Placed my firstvorder on a Friday, despatched the same day, delivered on the Monday. Absolutely delighted with my first bag in this brand.
May 30, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear your first experience with Pom Pom London was such a positive one. It's wonderful to know your order arrived quickly and that you're delighted with your first bag.
Pom Pom London Team x
High quality bag and loved the two…
High quality bag and loved the two straps deal. Although an option to just get the bag at a lower price would be cool too. If there was an option it wasn’t obvious to me
May 4, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your review.
We're delighted to hear you're enjoying the quality of your bag and loved the two-strap offer. We also appreciate your feedback regarding the option to purchase the bag on its own and will be sure to pass your comments on to the relevant team.
Pom Pom London Team x
First time buying from Pom Pom London I…
First time buying from Pom Pom London I was recommended by a friend. Such a wonderful selection of colours and stylish yet functional designs .
I have ordered 3 bags now and ordering and delivery is quick and easy . Fantastic extra freebies like straps came with all orders ! Leather feels and looks amazing and ease of hardware on straps means changing things up is very easy giving lots more design options! All in all very happy.
May 22, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear your friend introduced you to Pom Pom London and that you've already added three bags to your collection! It's great to know you're enjoying the colours, quality, versatility, and complimentary straps. Thank you for your support and kind words.
Pom Pom London Team x
Beautiful bags in a variety of sizes
Beautiful bags in a variety of sizes! Can’t complain
May 30, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying our bags and the variety of sizes available.
Pom Pom London Team x
I have over 40 bags from Pom Pom…
I have over 40 bags from Pom Pom London. They are excellent quality leather and great designs. Only once in the last 3 years have I received a faulty bag. It was easy to arrange a return and I contacted customer services and they gave me a postage paid return label. I would recommend buying from them. They have a club you can join and the Pom Pom community is great for sharing styling tips and answering questions about colours and sizes.
May 30, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're thrilled to hear how much you love your Pom Pom London collection! It's fantastic to know you've been so pleased with the quality, designs, and customer service over the years. We're also delighted that you enjoy being part of the Pom Pom community and finding inspiration from fellow members.
Pom Pom London Team x
Always great customer service
Always great customer service with super fast delivery & great tracking
May 29, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you've had great experiences with our customer service, fast delivery, and tracking updates.
Pom Pom London Team x
I have always loved Pom Pom London
I have always loved Pom Pom London. Having owned 2 bags I am excited to expland my collection ! Customer service is excellent
May 28, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're so pleased to hear you've loved Pom Pom London and are looking forward to growing your collection. It's also wonderful to know you've had a great experience with our customer service team.
Pom Pom London Team x
I love Pom Pom London handbags
I love Pom Pom London handbags, i have numerous ones in different styles and colours. Love the quality of the bags, how quickly the bags are dispatched and the excellent customer service.
May 15, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're so pleased to hear you're enjoying your Pom Pom London collection and love the variety of styles and colours available. It's wonderful to know you've been happy with the quality, delivery service, and customer care.
Pom Pom London Team x
Purchased a few bags for rom Pom pom …
Purchased a few bags for Pom Pom pom quality is great price is fair , choice there is loads of styles and colours . Customer service is excellent
April 8, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you've enjoyed the quality, value, and wide choice of styles and colours we offer. It's also wonderful to know you've had a great experience with our customer service team.
Pom Pom London Team x
PPL Community Fun!
This company comes out with new styles and colors every season and I just love looking forward to what's coming up next. The bags are so cute and getting to pick the straps is such as great bonus. There is a whole PPL community and it's so much fun!
May 29, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're so pleased to hear you're enjoying our new styles and colours each season. It's wonderful to know you love the strap options and being part of the Pom Pom London community too!
Pom Pom London Team x
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