I have bought two of Pom Pom London's best selling bags - the black quilted original bag and maple original bag. They are made with the softest leather and easy to match with any outfit you are wearin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Orders are fast and easy to place via the website which is equally easy to navigate. The bags I have received look exactly like the photos, are of excellent quality, and always receive compliments whe... See more
Company replied
First time buying from Pom Pom London I was recommended by a friend. Such a wonderful selection of colours and stylish yet functional designs . I have ordered 3 bags now and ordering and delivery is... See more
Company replied
I have purchased several bags from PPL and they are all of exceptional quality. On the few occasions I’ve had to contact Customer Service, each representative has been very helpful and supportive. Fur... See more
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Company details
Written by the company
Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x
Contact info
United Kingdom
- hello@pompomlondon.com
- pompomlondon.com
4.8
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased my first Pom Pom bag
I purchased my first Pom Pom bag, the city slim in spearmint….I love it. Leather is high quality and straps are so comfortable. I’m having difficulty picking my next colour.
May 21, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're so pleased to hear you're loving your first Pom Pom bag! The City Slim in Spearmint is a beautiful choice. Good luck choosing your next colour - we're sure you'll find another favourite!
Pom Pom London Team x
I am on crutches and have had to go to…
I am on crutches and have had to go to crossbody bags, they provide a wonderful array of colours, bag styles and the ability to have lots of different straps. Love them and even if I come of the crutches I will still be using them!
December 4, 2025
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're so pleased to hear that our crossbody bags have been such a great fit for you. It's good to know they've made things a little easier and we're delighted you'll be carrying them long after you're off the crutches!
Pom Pom London Team x
Super speedy
Had an order but one of the straps was missing I contacted pom pom london and they asked me to send some photographs. I did this at 7pm and to my surprise the missing item was delivered the following day.
May 26, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're so pleased to hear that we were able to resolve the issue quickly for you and that your missing strap arrived the very next day. We always strive to provide the best possible service and truly appreciate your kind feedback.
Pom Pom London Team x
I love my Pom Pom London bags
I love my Pom Pom London bags. They're such good quality. The straps are perfect for length.
July 1, 2025
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review!
We're so pleased to hear that you love your Pom Pom London bags and that you're enjoying the quality and the perfect strap length. We truly appreciate your support!
Pom Pom London Team x
Passing the love of PPL to the younger gals
I love my bags so much and now I have my granddaughter hooked as well! I bought her a Salt Gray Original when she bought her first home. She carried it to work and the other nurses now want a Pom Pom London bag too. It’s great to hear that the PPL fever is spreading in Pennsylvania. 😊
April 24, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're so pleased to hear how much you and your granddaughter love your Pom Pom London bags. What a lovely gift to celebrate her first home! We love hearing that the Pom Pom London love is spreading in Pennsylvania!
Pom Pom London Team x
Amazing bags, amazing company!
I absolutely love my Pom Pom London bags! They are excellent quality and I love the variety of styles and colors. Shipping is super quick too, I usually receive my orders the next day. I highly recommend Pom Pom London and will continue to be a customer for years to come!
May 26, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're so pleased to hear how much you love your Pom Pom London bags. Thank you for your recommendation and continued support - we look forward to welcoming you back for many years to come!
Pom Pom London Team x
Love the staff
Love the staff, the bags, the straps. Able to match the bags with outfits. Next up Rafia.
May 25, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're so pleased to hear you love our team, bags, and straps, and that you're enjoying matching them with your outfits. We hope you love your next Raffia bag too!
Pom Pom London Team x
Started off perfect but…..
Started off perfect! Love the color, the feel and the quality! Used it for about a month- standing in a coffee shop and poof, the bag fell off. After picking it up I realized the entire leather side loop (the one that holds the chain and connects the chain strap to the bag itself, fell off the purse! After inspection it appears that they are actually glued in place…not sewn. Such a bummer. I’m going to take it to a leather place and see if they can sew the strap back on for me. I can’t seem to post a pic… sorry.
June 7, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your review.
We’re really sorry to hear this has happened.
A member of our team has tried to contact you via email so we can get this resolved for you as quickly as possible. Please do check your inbox (and junk folder just in case), and reply when you can so we can assist further.
Pom Pom London Team x
Absolutely love this company and the…
Absolutely love this company and the bags. Super fast shipping and my orders always arrive quickly. It’s very easy to want everything in every colour x
June 6, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're so pleased to hear you love our bags and have had such a positive experience with our delivery service. It means so much to know you're enjoying the collection - even if choosing just one colour can be difficult!
Pom Pom London Team x
Absolutely love my Pom Pom Purse…
Absolutely love my Pom Pom Purse and the ability to change the straps!!! One strap is a little dressy and the other one is more casual. It comes with a regular handle too. The leather is soft and supple. It was the size I needed and crossbody is perfect for me. I will be buying more and I encourage you to also.
May 26, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're so pleased to hear you love your Pom Pom bag. It's wonderful to know the size, soft leather and crossbody style are perfect for you. Thank you for your recommendation and we look forward to welcoming you back for your next purchase!
Pom Pom London Team x
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you love your purchase and are pleased with the quality and fast delivery. Thank you for your support!
Pom Pom London Team x
Writing a review to get a discount with…
Writing a review to get a discount with points.
My friend has a bag and she loves it.
June 7, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your review.
We're delighted to hear your friend loves their Pom Pom London bag and appreciate you taking the time to share your feedback. We hope you'll have the opportunity to experience our products for yourself soon!
Pom Pom London Team x
Great quality
Had my first bag for over 2 years now and it still looks new. It’s my go-to bag for every day stuff!
June 7, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear your bag is still looking like new after more than two years and has become your go-to everyday bag. Thank you for your support!
Pom Pom London Team x
Easy to use website
Easy to use website, good quick service. Product arrived well packed. Will use again!
November 15, 2025
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you found our website easy to use and were pleased with our quick service and packaging. We look forward to welcoming you back again.
Pom Pom London Team x
Love the quality and versatility of…
Love the quality and versatility of these bags! The TFL collection in particular is perfection.
June 6, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you love the quality and versatility of our bags. It's wonderful to know you're especially enjoying the TFL collection!
Pom Pom London Team x
I’m super pleased with all my purchases…
I’m super pleased with all my purchases from Pom Pom London. Great quality, fast delivery & good customer service, highly recommend
June 4, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're so pleased with your Pom Pom London purchases and that you've been happy with the quality, delivery and customer service. Thank you for your recommendation and support.
Pom Pom London Team x
Absolutely love Pom Pom London bags
Absolutely love Pom Pom London bags. The Sutton style is my favorite. It’s so chic and works well for any age group. Holds just the right amount of items. Pair it with fun straps!
June 6, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear you love your Pom Pom London bags and that the Sutton is your favourite style. It's wonderful to know you enjoy its versatility, size, and pairing it with our fun interchangeable straps.
Pom Pom London Team x
City plus is the best “mum bag”
City plus is the best “mum bag”
I bought the city plus last year and it’s my absolute go to bag. I have three young children and can comfortably fit a change of clothes for each as well as snacks and my own essentials. Fab quality too and so pretty.
June 6, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear your City Plus has become your go-to bag. It's lovely to know it has the space for all your essentials while still being stylish, and that you're pleased with its quality too.
Pom Pom London Team x
Leather Bags with fun strap choices
Great quality bags. I have two now - my Sutton is the perfect everyday size, the short handle is perfect shoulder length and sits comfortably all day. Also have a TfL - love London so the straps that came with this make me so happy. Small issue resolved quickly so rate their customer service too.
December 1, 2025
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear you're enjoying your Sutton and TFL bags and that they're a perfect fit for your everyday needs. We're pleased our customer service team was able to resolve your issue quickly.
Pom Pom London Team x
Pom Pom London has the best sized…
Pom Pom London has the best sized purses for your every need, and the customer service has been incredible with any issue or question. My favorite purses ever!!! I bought my first one in December, and in 6 months, I have bought 5 more!
June 6, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear you've found the perfect bags for your needs and that our customer service team has been able to assist whenever needed. It means so much to know your Pom Pom London bags have become your favourites.
Pom Pom London Team x
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