I have bought two of Pom Pom London's best selling bags - the black quilted original bag and maple original bag. They are made with the softest leather and easy to match with any outfit you are wearin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Orders are fast and easy to place via the website which is equally easy to navigate. The bags I have received look exactly like the photos, are of excellent quality, and always receive compliments whe... See more
Company replied
First time buying from Pom Pom London I was recommended by a friend. Such a wonderful selection of colours and stylish yet functional designs . I have ordered 3 bags now and ordering and delivery is... See more
Company replied
I have purchased several bags from PPL and they are all of exceptional quality. On the few occasions I’ve had to contact Customer Service, each representative has been very helpful and supportive. Fur... See more
Company replied
Company details
Written by the company
Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x
Contact info
United Kingdom
- hello@pompomlondon.com
- pompomlondon.com
4.8
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, beautiful bags. Wide variety. I’m in love with this brand
June 5, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying our customer service and the wide variety of beautiful bags we offer. It means so much to know you love the brand.
Pom Pom London Team x
I got a PomPom bag at Christmas in the…
I got a PomPom bag at Christmas in the maple colour. It’s a beautiful bag that holds a lot of items. Lots of lovely changeable straps.
December 25, 2025
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying your Maple bag and that you love its capacity and the variety of interchangeable straps. We hope you continue to enjoy using it!
Pom Pom London Team x
Ordered the city plus in Dusky orchid
Ordered the city plus in Dusky orchid. Absolutely stunning bag, colour, size and everything about it! Would highly recommend this bag and PPL!
June 5, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear you're loving your City Plus in Dusky Orchid and that you're so pleased with the colour, size, and overall design. Thank you for your recommendation and support.
Pom Pom London Team x
Fantastic quality bags and love…
Fantastic quality bags and love interchangeable straps
June 5, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying the quality of our bags and love the versatility of our interchangeable straps.
Pom Pom London Team x
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying our bags and the wide range of styles and colours available.
Pom Pom London Team x
Classic shape
Classic shape, fits for all occasions.
I love the option of different belts.
The size is perfect for a day in the city or a night in the club.
The leather has a high quality, the zippers are smooth and the whole bag has a very good quality.
May 29, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear you're enjoying the classic design and versatility of your bag. It's great to know the size is perfect for both day and evening wear, and that you love the interchangeable straps and quality.
Pom Pom London Team x
I love pom-pom London
I love pom-pom London I love all their products. I love their customer service. They do go above and beyond. I do like trust pilot I think it’s a great system.
June 4, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you love our products and customer service, and we really appreciate your kind words about the team going above and beyond.
Pom Pom London Team x
Lovely bags all different styles
Lovely bags all different styles and prompt answer with customer service - thank you x
June 4, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying the variety of styles and that you've had a positive experience with our customer service team.
Pom Pom London Team x
So many gorgeous bags to choose from,
So many gorgeous bags to choose from,
Fast dispatch and always new ideas and styles.
June 4, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying our range of bags and our fast dispatch service, as well as our new styles and designs.
Pom Pom London Team x
I’m obsessed with the color
I’m obsessed with the color, variety, style, and feel of this brand! Customer service is spot on and super responsive - helped replace a strap that didn’t fit terrifically with one of my new bags. The City Minis are my downfall. Loyal, lifelong customer!
June 3, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear how much you're enjoying the colours, styles, and quality of our bags. It's also great to know our customer service team was able to help with your strap, and that you're loving your City Minis!
Pom Pom London Team x
I have e bought multiple bags from pom…
I have e bought multiple bags from pom pom, and all are absolutely stunning, very well made and look fab
June 4, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying your Pom Pom London collection and that you're pleased with the quality and design of your bags.
Pom Pom London Team x
French lavender Lambeth bag received…
French lavender Lambeth bag received with two free straps. Fantastic quality and beautiful colour. Arrived promptly.
May 28, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're pleased with your French Lavender Lambeth bag and that it arrived quickly with your straps.
Pom Pom London Team x
Love PomPom city bags
I have purchased 4 PomPom city bags of 3 different sizes and I love them all. The quality of the leather, the design, the metal ware and the value for money are second to none.
Delivery is very quick and the dust bag is great. of course the different straps and addons are really great finishing products.
All in all I would highly recommend PomPom London.
May 19, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear you're enjoying your Pom Pom City bags. It’s fantastic to know you’re also enjoying the straps, accessories, and quick delivery.
Pom Pom London Team x
Good quality bags
PPL on the whole make good quality bags and sell them for a reasonable price. They are colourful and interesting and a change from what is often available from their competitors. Their customer service is really responsive and good at helping solve issues.
May 27, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying our bags. It's also great to know you've had a positive experience with our customer service team and their support.
Pom Pom London Team x
I love the purses I have purchased
I love the purses I have purchased! I received a stone and maple Portman bags. I like the feel of the leather and the 2 colors. I wear them every other week! The Pom Pom London stone strap I wear with the stone. Thank you for these purses and the delivery service is great
May 22, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying your Portman bags in Stone and Maple. It's wonderful to know you love the leather, colours, and strap combination, and that you've been pleased with our delivery service too.
Pom Pom London Team x
Fab bags, customer service could be so much better
My experience of the bags is good, they have been good quality, and I love the style and design, I own a fair few of them now. What lets the company down is the customer service. The customer service advisors do try, but the systems and processes don’t support good service (e.g what’s app not manned at weekend but messages timeout after 24 hours). And for a company that doesn’t have customer service operating over a weekend, I can’t understand why they insist on doing new releases on a Thursday/Friday. Frequently they have missed out on my custom at these releases as I’ve had a problem but not been able to get support until the following week.
June 3, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your feedback and for sharing your experience.
We’re really pleased to hear you’re happy with the quality, style, and design of our bags, and that you’ve built up a collection you enjoy using.
We’re also sorry to hear that your experience with customer service has not always met expectations. We appreciate your comments regarding our support availability and product release timing, and we will ensure this feedback is shared with the relevant teams as we are always looking for ways to improve both our service and customer experience.
Thank you again for taking the time to leave your review and for your continued support.
Pom Pom London Team x
PPL have become my Mrs new obsession
PPL have become my Mrs new obsession. I’ve always said I don’t mind buying her anything as long as I like it, and PPL ticks all the boxes. Great range of styles, sizes and colours, very difficult not to find one you’ll like/love (but certain lines do go out of stock quickly, so don’t sit on it)
June 3, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear that Pom Pom London has become such a favourite in your household! Thank you for your support and recommendation.
Pom Pom London Team x
I discovered Pom Pom London in April…
I discovered Pom Pom London in April 2026. I've never purchased a designer bag before. It's never been something I was interested in doing. But I came across an add on Facebook and decided to look. Flash forward to June, I've now purchased 5 bags, 3 for myself and 2 additional, one for each of my daughters.
I really like the bags, the quality and the ability to pick additional straps to customize them. Ordering is easy and delivery has been quick. I would highly recommend the brand.
April 1, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear that discovering Pom Pom London has been such a positive experience for you. It's fantastic to know you're enjoying the quality of our bags. We hope you and your daughters continue to enjoy your collections.
Pom Pom London Team x
Overall A++
Fast fulfillment and shipping, excellent online descriptions with accurate measurements and colors and recommendations for straps, great quality at reasonable price. So many of my favorite brands have sacrificed quality recently, please don’t change the quality! Thank you!
June 3, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear you've been pleased with our bags. Your kind words mean a lot to us. Rest assured, maintaining the quality of our products remains incredibly important to us.
Pom Pom London Team x
Just ordered original bag in stone
Just ordered original bag in stone. It’s beautiful and arrived in a flash. Thank you
June 3, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're loving your Original bag in Stone and that it arrived so quickly. We hope you enjoy using it!
Pom Pom London Team x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.