I have bought two of Pom Pom London's best selling bags - the black quilted original bag and maple original bag. They are made with the softest leather and easy to match with any outfit you are wearin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Orders are fast and easy to place via the website which is equally easy to navigate. The bags I have received look exactly like the photos, are of excellent quality, and always receive compliments whe... See more
Company replied
First time buying from Pom Pom London I was recommended by a friend. Such a wonderful selection of colours and stylish yet functional designs . I have ordered 3 bags now and ordering and delivery is... See more
Company replied
I have purchased several bags from PPL and they are all of exceptional quality. On the few occasions I’ve had to contact Customer Service, each representative has been very helpful and supportive. Fur... See more
Company replied
Company details
Written by the company
Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x
Contact info
United Kingdom
- hello@pompomlondon.com
- pompomlondon.com
4.8
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New PPL Customer
I ordered my first PPL and couldn’t be more pleased. The order arrived quickly and beautifully packaged. I already have my shopping cart filled with my next order. Also? the customer service is top notch. My emails are answered quickly and courteously.
May 25, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear your first Pom Pom London experience has been such a positive one. It's fantastic to know you were pleased with the packaging, delivery and customer service!
Pom Pom London Team x
My favourite bags!
I have a huge collection of these bags.
I love the quality, colours and the option to change the look of the bag with different straps and accessories.
May 8, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying your Pom Pom London collection. It's wonderful to know you love the quality and the versatility of changing the look of your bags with different straps and accessories.
Pom Pom London Team x
Beautiful, versatile and great value for your money
I own three of these bags and I’m obsessed with them. I love how practical they are, the beautiful colours, top-notch quality, and how I can mix and match the straps to change the look of each of them. It’s a brilliant idea. Pricing and shipping times are very reasonable and I will keep buying more of these bags. They have basically replaced all of my favourite bags and I use them almost every day.
April 14, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear how much you love your Pom Pom London collection. It's fantastic to know you're enjoying the versatility, allowing you to create so many different looks. Thank you for your continued support!
Pom Pom London Team x
In love with this brand.
I fell in love with this brand 3 years ago. I have over 30 bags and Im not done yet. What I like most about this brand is that it was created 11 years ago by two young men at 20 years old at the time. Its still a small family run business and I am amazed by how quick they have grown in the last 3 years or so.
June 2, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear how much you've fallen in love with the brand over the years and that you've built such an impressive collection. We really appreciate your support and interest in our journey and growth.
Pom Pom London Team x
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're pleased with the quality of your Pom Pom London purchase.
Pom Pom London Team x
I love the new tracking email that lets…
I love the new tracking email that lets you follow your order from conception. My order was despatch and delivered within 48hrs. Well packaged. And perfect in every way.
June 2, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying our new tracking updates and that your order arrived so quickly. It's wonderful to know everything arrived perfectly and met your expectations.
Pom Pom London Team x
Love my POM POM London Handbags
Love my POM POM London Handbags. Have a good handbag selection of different colours & straps. I've even got my family having them. Love them
December 30, 2025
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying your Pom Pom London collection. It's wonderful to know you've even introduced your family to the brand too!
Pom Pom London Team x
I love Pom Pom London products
I love Pom Pom London products! The quality and versatility with all the fun straps makes going out or to work so fun! I’m a stylist and my customers are always asking to see what purse/strap I’m using when they come in! A few of them also started buying because they see the quality of my purses and all the different styles! I have over 20 bags! And they ship fast!
June 3, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear how much you love your Pom Pom London collection. It's fantastic to know your customers love seeing your latest combinations and that you've inspired others to discover the brand too.
Pom Pom London Team x
I've just received my latest order from…
I've just received my latest order from Pom Pom London and as with all my previous purchases, it is a lovely quality bag made of beautiful soft leather. I love that you get extra fabric straps with the bags, as well as the matching leather strap. All my orders have been dispatched the same day and arrived within 1-2 days and I will definitely buy from them again.
June 3, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying your latest Pom Pom London bag and that you've been pleased with the quality. It's wonderful to know your orders have arrived quickly and that you'll be shopping with us again.
Pom Pom London Team x
I have bought three bags now from Pom…
I have bought three bags now from Pom Pom London and all have been great my last delivery was to Spain and the delivery was good.
June 3, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you've enjoyed all three of your Pom Pom London bags and that your delivery to Spain arrived smoothly. Thank you for your continued support.
Pom Pom London Team x
These bags are now firmly a huge part…
These bags are now firmly a huge part of my life! I have most styles and sizes, and colours for every occasion. The quality is impeccable, and above all else, the people who run and work for PPL are truly lovely people, with excellent customer service. There is a reason I keep coming back time and again! Thanks PPL X
June 1, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear how much you love your Pom Pom London collection. Thank you for your continued support - we're grateful to have you as part of the Pom Pom London community.
Pom Pom London Team x
Love these bags
Love these bags, just bought the city slim in Madeira Green-perfect daily to night bag 🥰
June 3, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review.
The City Slim in Madeira Green is a fantastic choice, and we're so pleased to hear it's become the perfect bag to take you from day to night. We hope you enjoy using it for years to come!
Pom Pom London Team x
I’ve fantastichave about 8 bags and several…
I’ve have about 8 bags and several purses.
They are great value and look fantastic.
I had an issue with a zip on one of my purses and the customer service was great. Received a new one very quickly.
Highly recommend Pom Pom London
May 17, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review.
It's wonderful to hear that you've built up such a collection of bags and purses. We're also pleased that our customer service team was able to resolve the issue with your purse quickly for you.
Thank you for your recommendation and continued support.
Pom Pom London Team x
I have purchased 6 Pom Pom London bags…
I have purchased 6 Pom Pom London bags so far. And I have my eye on a new one. And One for a gift but I absolutely love these handbags. They are stylish yet very functional for everyday use and for days running errands or travel. It’s my go to bag. And I have some beautiful vintage designer bags but I gravitate to my Pom Pom London hand bags. Order one! You will not be disappointed. ( The City bag is my favorite. It’s slightly bigger than the original. ) the customer service is great and shipping is quick. But overall the quality is awesome! You will want more than one I promise!
June 2, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your wonderful review.
We're delighted to hear how much you're enjoying your Pom Pom London collection and that our bags have become your go-to choice for everyday use, travel, and everything in between. It's especially lovely to hear that the City bag is your favourite!
Thank you also for your kind words about our customer service, shipping, and quality. We really appreciate your support and recommendation.
Pom Pom London Team x
Repeat Customer!
I have purchased several bags from PPL and they are all of exceptional quality. On the few occasions I’ve had to contact Customer Service, each representative has been very helpful and supportive. Further, I live in the U.S., and when I place an order I receive it with 3 days! Incredibly fast shipping and turn around. I will definitely continue to shop at Pom Pom, I love it. 🙂🙂
May 10, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review.
We're so pleased you've enjoyed both our bags and customer service, and it's great to hear your orders have arrived so quickly in the U.S. Thank you for your continued support!
Pom Pom London Team x
Orange Spice City Bag
I love my Orange Spice City bag which was delivered to me in Australia in good time. I really like the complimentary keyring tassle and the free extra straps.
May 7, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review.
We're so pleased to hear you're loving your Orange Spice City Bag and that it arrived quickly in Australia. It's great to know you're enjoying the complimentary tassel and extra strap too!
Pom Pom London Team x
I just got three bags from the new TFL…
I just got three bags from the new TFL line and they are so pretty and made well! The leather is thick and supple and the colors are fantastic! Very vibrant! Love Pom Pom London!
June 2, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review.
We're thrilled to hear you're enjoying your new TFL bags! The vibrant colours and beautiful leather make them such a special collection, so it's wonderful to know they're a hit.
Thank you for your support and for being part of the Pom Pom London community.
Pom Pom London Team x
Beautiful leather handbags
I enjoy great quality of handbags in variety of colours.
The customer service is wonderful and 100 % stands behind the product.
May 15, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review.
We're delighted to hear you're enjoying the quality and colour selection of our handbags. We also really appreciate your kind words about our customer service and support.
Pom Pom London Team x
Love my Pom Pom London bags
Love my Pom Pom London bags, especially my Westminsters. It’s so nice to have lovely bags with fun colours, and I love the choice of fabric straps that come with them, and that they are wider and more supportive than typical straps that come with bags. I look forward to more fun colours being released in this style of bag!
June 2, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review.
We're so pleased to hear you're loving your Westminster bags! It's great to know you're enjoying the fun colours and the comfort of the wider fabric straps. We'll certainly keep the new colour requests in mind!
Pom Pom London Team x
Excellent company with good customer service
I have purchased multiple purses from this company. Pom-pom London quality is exceptional and their customer service has been great. They respond timely with solutions to any issues that I may have had. All of my experiences have been extremely positive.
April 17, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review.
We're delighted to hear you've had such positive experiences with us. It's great to know you've been happy with both the quality of your purchases and the support provided by our customer service team.
Pom Pom London Team x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.