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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers had a great experience with this company. Many customers are delighted with the product quality, describing items as stunning, beautiful, and well-made, often exceeding expectations. The custom-made option is frequently praised for providing a perfect fit, with many appreciating the attention to detail in measurements and craftsmanship. Reviewers also highlight the efficient delivery, with orders often arriving quickly or even sooner than expected, contributing to a positive overall experience. However, some customers also noted issues with product quality, mentioning problems like mold, loose threads, uneven hems, and poor material. A few other people also felt that the fit was incorrect despite providing measurements, leading to disappointment and the need for alterations. Additionally, some reviewers experienced unexpected delivery delays or issues with packaging, resulting in creased or wrinkled items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and fit, with many customers expressing... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the craftsmanship, material... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with their... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding prices very reasonable for the... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast and efficient shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

STUNNING BALL GOWN ordered this dress to attend a ball. stunning, beautiful fabric, hangs lovely. great value for money. perfect measurements, fits great. only negative point would be packaging - was... See more

Company replied

Rated 5 out of 5 stars

The company took their time to confirm my son’s measurements. They asked when the event was to take place for scheduling. The suit was custom made to his precise measurements. The material quality a... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. The quality of their product was amazing. Vibrant colors, great stich work. Every emailed answered very quickly, requested details so they could make my dress perfect. Ve... See more

Company replied

Rated 5 out of 5 stars

I ordered a suit for my son, i was not sure about the order because i did not know if it is a geniune company, though it took more than 3 weeks before my order got delivered which i was disappointed h... See more

Company replied


Company details

  1. Bridal Shop

Written by the company

Pomuyoo is a growing brand specializing in stylish bridesmaid dresses. We offer over 100 styles to meet your expectations and are dedicated to providing you with the perfect dress for your special day.


Contact info

3.8

Great

TrustScore 4 out of 5

245 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order !

Easy to order !
The dress and color is very nice !
The delivery dates, they respects !
They answer directly if you have any problem pr quieries !
Thanks you so much 😍

May 21, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Suganya, thanks for your review, we do appreciate! We are so happy to hear you love the dress. We take immense pride in our dedicated efforts to ensure that your dress arrives well in advance of your special occasion, allowing us to be a cherished part of your memorable day. :)

Rated 5 out of 5 stars

Elegant and High-Quality Dresses from Pomuyoo!

I recently purchased a dress from Pomuyoo, and I couldn't be happier with my experience. The quality of the fabric is excellent, and the craftsmanship is impeccable. The dress fits perfectly and is incredibly comfortable to wear. I also love the stylish design and vibrant colors, which have earned me many compliments. Pomuyoo truly delivers on both elegance and affordability. I highly recommend this brand to anyone looking for high-quality, fashionable dresses!

May 20, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello sweetie, thanks for your review, we do appreciate it. :)

Rated 5 out of 5 stars

Easy to order and customize!

The website was very easy to use! I loved having the option of customizing the dress to my exact measurements. I’m taller the most, so having the option to add some length was perfect! I can’t wait to wear this gorgeous dress!

May 20, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Elyse, thanks for your review. :)

Rated 1 out of 5 stars

Horrible product

Horrible product.
Do not buy from here or if you do DO NOT do the custom.
Sent them my sizes from a seamstress. They had it in the mail in less than 3 days.
Received it and size is NO where close to my sizes were. Added to that they never ask for the arm size and of course the arms are made to fit a 90 lb wet women.
It would cost me more to fix it than to order a new dress from somewhere else.
Because it’s custom they won’t take it back. But they will pay 40% of my seamstress cost to fix it right. And apologized stating they will try harder.
Complete waste of money and time.
Avoid this company.

May 1, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Ingrid,

We sincerely apologize for the inconvenience caused during your recent shopping experience. We did not get any arm size measurements after we received your order so we customized the dress for you with normal arm measurements according to the other measurements you offered. 40% is the most we can offer and our greatest sincere as the reimbursement fee since we customize the dress for you with the correct measurements you offered.

Once again, we apologize for any inconvenience caused and appreciate your understanding.

Best regards,

Rated 5 out of 5 stars

Amazing!!

I have no complaints about this company. The dress arrived earlier than expected in good condition. Just a little creased, but is working itself out. The fit was true. The quality was better than expected. The bodice had boning and a built-in bra, which I didn't realize. Nice surprise. Smooths me out beautifully. Love it. Would not hesitate to order from this company should the occasion arise again.

May 7, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Lucia, thanks for your review. :)

Rated 1 out of 5 stars

Be careful they will try to charge you straight after ordering even though they say to reply to a certain email within 24 hours

Bought a dress and received an email asking me to reply to it within 24 hours if there were any changes to be made or a problem. I replied to that email within 6 hours of it being sent saying unfortunately I would like to cancel the order.
The customer service agent then began to argue with me that I would be charged 30% of the order still because they had started production which I have say is absolutely ridiculous. I replied to the email. I don't want the dress. Your company should not be charging customers anything if they want to cancel orders for mass produced clothing in standard sizes. I did not choose custom sizing. Your customer service agents should also not be arguing with customers. Eventually they refunded me only after I sent them screen shots of the emails and the time I received and sent them.

May 7, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Charlotte,

We sincerely apologize for the inconvenience caused during your recent shopping experience. Immediate action has been taken to issue a full refund for your order. We are committed to enhancing the professional training of our customer service team to provide better service in the future.

Once again, we apologize for any inconvenience caused and appreciate your understanding.

Best regards,

Rated 5 out of 5 stars

Perfect fit and great experience. Highly recommend

The dress is absolutely gorgeous, even more beautiful than on the pictures. U can order your real size. The quality is so good, prices are so affordable. It takes a very little time to ship. I highly recommend it. I have had an amazing experience.

April 28, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Natalia, thanks for your review. :)

Rated 5 out of 5 stars

Affordability and high quality

I am absolutely in love with this brand and what it offers . They have such huge variety of bridesmaid and wedding dresses. I ordered a beautiful bridesmaid dress and was amazed by how stunning it turned out to be. The price was so affordable and and the quality was amazing . They customized the dress according to my size and also as per my request stitched the slit the dress had in its original design . The shipping was quick too. Highly recommended.

April 12, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello dear, thanks for your review! We are sooo glad to hear that.

Rated 5 out of 5 stars

Stunning collection with unbeatable prices- highly recommend!

What a stunning collection of dresses this site has! Unique styles with unmatched quality and very reasonable prices- I am certainly going to come back as a return customer! Their customer service is top notch too. Check out their collection and buy an outfit to get the wow experience for yourself! Highly recommended!

April 11, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Reetika, thanks for your review! We do appreciate it!

Rated 5 out of 5 stars

Amazing customer service and gorgeous selection

Amazing customer service and gorgeous dresses! I ordered the most beautiful blue dress with gorgeous sequins. They have the most gorgeous selection for any formal occasion! I 100% recommend

April 8, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Brooke, thanks for your review and your kind words, we do appreciate.

Rated 5 out of 5 stars

I wanted to say

Hello everyone! I wanted to say that this dress is simply gorgeous, so airy. All my friends gave me lots of compliments. Thank you for the dress!

March 28, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Diana, thanks for your review, we are so glad you like the dress. :)

Rated 5 out of 5 stars

luxurious dress

I am in love with this luxurious dress. I am size small and this dress has a fabulous fit . It’s true to its size. The fabric definitely is high end quality. The material is strong and versatile giving a comfortable feeling on the skin. I love all about this beautiful dress.

March 31, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Wils, thanks for your review and the kind words, we really appreciate it.

Rated 5 out of 5 stars

Great quality

Great quality! I can’t wait to order from here again- true to size and the dress is stunning

April 2, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Alyssa, thanks for your review. :)

Rated 5 out of 5 stars

Beautiful dress

When I saw the dress, I thought it was absolutely beautiful and ordered it for an upcoming wedding I’m going to be attending. I ended up using custom measurements and even had them take 4 inches off the length. It fit perfectly. Customer service was easy and responded back quickly to my questions. The dress came in about three weeks. I won’t hesitate to use them again in the future.

March 18, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Jody, thanks for your review, we do appreciate it.

Rated 5 out of 5 stars

One stop shop for beautiful dresses

Pomuyoo has the best collection of dresses. Weather it’s bridal, mom of the bride, guest, or for a party. It’s a one stop shop for all your special occasion. I can’t wait to try mine.

February 18, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Vineeta, thanks for your review, we do appreciate it.

Rated 5 out of 5 stars

My dress was absolutely beautiful from…

My dress was absolutely beautiful from Pomuyoo and I had a great experience with my order ! My dress came really quickly, it was well made and for my body beautifully! The dresses are all priced affordably and you even have the option for customizing your own dress! I loved all the attention to detail like the beautiful corset lace up back on my dress ! I am super happy and will be ordering from them again in the future !

February 18, 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Christina, thanks for your review and wish you all the best.

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