Pond Planet Reviews 

bought a pontec filter set the pump is very cheep and flimsy a 1 inch pipe totally in adequate for the filter the filter is a 15000 lph the pump 2500 lph the company have been very unhelpful to the point i wont be using them again be careful with this company Pond Keeper ltd are far more helpful

I have ordered a few times now from Pond Planet and have always had a great experience. Very speedy dispatch (less than an hour after the order was placed!), well packaged and fast delivery. Customer service is very good too - for one order an item I had purchased was out of stock, and they were very quick to contact me to offer an alternative or refund. Prices are very reasonable too. Would highly recommend.

Absolutely brill very polite very helpful very efficient great work force that work together it was such I pleasure too order of them I'd give 10 star rate if it comes up

Placed two orders with Pond Planet, dispatched really quickly, excellent service, arrived within a few days, very good prices I will be sticking to them from now on for my aquarium stuff.

The products I purchased were extremely good quality. The website was very easy to navigate for the products I needed.
Delivery was incredibly quick.
What more could you want?

This company brought my dreams back. I am happy to have found them and happy to have seen my money. I didn't think they would help me with everything. I recommend!

I wholeheartedly recommend them. I felt that such a good service thanks to them. All my problems were solved quickly thanks to them!

I wholeheartedly recommend them. They gave me the level of help I needed. I advise you this company and its service!

These people are bad, and I was inattentive. I was disappointed in everything. In no case do not cooperate with them.

Rang for advice on Tuesday 10h August, Tim was great explained in detail what was needed, ordered the Pressure filter rock cover, delivered 12.00 Tuesday 11th August, fits perfectly as explained, the customer service is excellent, first time used and will definitely use in the future. Thank you.

Excellent company and service.. Next day delivery wide range and best value for money.. Will definitely use again

Great service, excellent website with a great range of products. First time ordering but will definitely be making future purchases. Fast next day deliver, many thanks!

Highly Recommended!!! Building our Koi Pond and have had dealings with most of the major suppliers. We have been let down in one way or another by all of them, be it knowledge, promise of stock, delivery deadlines not meet and even appalling/cocky attitude! From our experience there is no Koi Pond Supplier that can match Graham at Pond Planet. Graham's knowledge, customer service, patience, and willingness to spend the time to answer all questions and found a solution is literally second to none. THE ONLY POND SUPPLIER TO DEAL WITH IN THE FUTURE. Thank you Graham!!!!!

Fast, easy, helpful. Used this site for my 3rd purchase now and haven't had any issues at all great company to use and trusted for all my aquatic supplies.

Bought lots of stuff from them all came on time in good condition and at the best price. What i really liked was there big range which ment i could buy everthing i needed in one place. Also sent some things back and got a refund with no issues.

Cheapest around, great service will always use

Overall from ordering, delivery and help with purchase, spot on, have no complaints here, just perfect.

Excellent customer service. I had a manufacturing issue with some components (not Pond Planet's fault), not only did they replace the faulty components, they also replaced the other component that I had solvent welded to the faulty items :-) Very impressed. I will certainly use Pond Planet again.

Absolute superstars! Stocked a (hard to find item), which was perfect, and I ended up buying some fish too, which have been very hardy. Great stuff!