Purchased a Pontec multi clear set 5000 and found the service very good. Delivered next day on scheduled time. The filter box was excellent quality and extremely great value for the price. Thank you... See more
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See what reviewers are saying
Bought an Evolution Aqua varipump 20000. Good price and delivered quickly but in the first week had 5 x stoppages due to either blocked impeller or electrical trip. In summary item not fit for purpose... See more
The blanket weed remover is working well and hopefully it will be gone soon. The oily surface on the water has not been touched by the cloudy water remover, but I have discovered that it is probably... See more
Bought a Laguna pond pump in May 20 which suddenly stopped working on the weekend. Spoke to them this morning and was advised that the problem was likely to be fine grit in and around the stator but i... See more
Company details
Information provided by various external sources
Based in Stockton on Tees near Middlesbrough, Pond Planet has fast become one of the UK’s leading online retailers of aquarium and pond supplies. We attribute this to our passion for all things pond and aquarium, coupled with our desire to provide a customer service second to none. Growing from humble beginnings to our new 5,000+ square foot warehouse, Pond Planet strives to provide the best pond, water garden and aquarium products at competitive prices, backed by accurate advice and unbeatable customer service from start to finish. With over 40 years of experience in the design, installation and maintenance of ponds, water features and aquariums in all shapes and sizes. Our dedicated industry trained team of staff are on hand to take your calls and answer any questions or queries you may have. Simply call us on 01642 612419 or send us an email and a member of the team will be more than happy to help. Pond Planet is a one-stop shop for all your pond, aquarium and water garden needs. All products are chosen with quality and value for money in mind and delivered direct to your door at competitive prices. We believe you won't find a better combination of price and customer service.
Contact info
Unit 5 Clayton Court, Bowesfield Crescent, Bowesfield Industrial Estate, TS183 QX, Stockton On Tees
- 01642 612419
- info@pond-planet.co.uk
- pond-planet.co.uk
4.2
Great
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very good quality service
February 3, 2021
Laguna pond pump issue
Bought a Laguna pond pump in May 20 which suddenly stopped working on the weekend. Spoke to them this morning and was advised that the problem was likely to be fine grit in and around the stator but if I couldn't sort it to call back. Checking the instructions I found a small bag with a tool and instructions for cleaning the stator not covered well enough in the main instruction and followed these and resolved the issue in half an hour. Spot on support, thank you.
January 18, 2021
Unprompted review
ordered after good review
ordered after good review of the company. was kept informed of the order process. delivery arrived the next working day, everything as ordered. will use again next time.
November 25, 2020
Unprompted review
Worked as described
Arrived on time, in good condition and worked as described
Thank you
November 2, 2020
Pond planet the right choice
First time using pond planet and very pleased with the site great description on products, this made my purchase a simple one and more importantly the correct one, easy checkout fast delivery.
October 17, 2020
Unprompted review
I was very pleased with the service I…fishy food
I was very pleased with the service I received, and how my fish food was packaged, I normally purchase this from my local aquarium shop but they have no idea when of if they will get this in stock again, so I will more than likely be buying from this seller again.
October 3, 2020
Unprompted review
Delivered on time cheap parts leaked!
Delivered on time. The 32mm pipe I ordered is of good value for money. The BOYU 3 way valve I bought was crap and a waste of money, it leaked out from the front of the taps. Returns policy states I need to pay for returns postage plus £5 administration fee! I will be buying from else where.
Thanks.
September 20, 2020
Unprompted review
Order was processed and delivered…
Order was processed and delivered within the stated time frame. Excellent service.
September 16, 2020
Unprompted review
Quick delivery and items as described
Quick delivery and items as described, much easier to use than keep searching for the cheapest deal on Amazon.
September 16, 2020
Unprompted review
everything just great
September 16, 2020
Unprompted review
Great ornament
September 16, 2020
Unprompted review
Quick ordering and good delivery
Quick ordering and good delivery. Would like more options for click and collect or postage, please.
September 16, 2020
Unprompted review
Excellent company to deal with ,easy…
Excellent company to deal with ,easy quick transaction ,next day rapid delivery ,10/10 .would highly recommend,!!!!!!
September 15, 2020
Unprompted review
Great service
Great service, good range of products and good delivery times
September 14, 2020
Unprompted review
Items ordered were delivered on time…
Items ordered were delivered on time and of good quality, as they should be. Will be pleased to use this supplier again.
September 14, 2020
Unprompted review
Delivered as stated and a good price…
Delivered as stated and a good price but has not been as effective as I would of liked
September 14, 2020
Unprompted review
UV part - spindle
Ordered a part for my UV at the weekend which was easy to order and delivery received within a few days. Great service
September 14, 2020
Unprompted review
1st class service
September 14, 2020
Unprompted review
Goods I ordered online were delivered…
Goods I ordered online were delivered on time and in good condition!
September 14, 2020
Unprompted review
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