Pond Plant Growers Direct Reviews 

873
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and size of the pond plants, noting that they arrive healthy, well-established, and far superior to standard garden centre options. Consumers also highlight the remarkably fast delivery service and secure packaging that consistently keep fragile items in pristine condition. However, some people mentioned navigating minor adjustments upon delivery, such as handling plant weights or figuring out repotting requirements. Despite these occasional learning curves, buyers remain thoroughly impressed by the great value, friendly communication, and overall efficiency of the business.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality and... See more

Quality

Clients share satisfaction with the quality of the plants, highlighting that they are healthy, robust, and... See more

Delivery service

Users describe positive interactions with delivery_service, consistently praising the exceptionally fast... See more

Service

Customers had overwhelmingly positive experiences with service, consistently praising the efficient... See more

Order

People report positive experiences with order, highlighting the fast delivery, healthy plants, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made an enquiry about some pond plants, and even though it was the evening (as the owner had been helping out on friends farm when I called in the afternoon), Eddie called me back, answered my questio... See more

Company replied

Rated 5 out of 5 stars

I recently received my first order and I am thrilled! My plants arrived quickly and were so well packaged. The plants exceeded my expectations. They were much bigger than I expected and amazing quali... See more

Company replied

Rated 5 out of 5 stars

Great prices, great communication and the package arrived next day and was extremely well packaged! Can I suggest that you include a little instruction sheet in the packaged orders which would have he... See more

Company replied

Rated 5 out of 5 stars

Excellent service throughout. Pond plants in excellent condition when arrived and arrived promptly. I've ordered from other near by specialists who have won Gold medals but delivery took for ever a... See more

Company replied


Company details

  1. Pond Supply Store

Written by the company

Pond Plant Growers Direct are a family run business in Burgh le Marsh, Lincolnshire and have over forty years combined experience of growing specialist pond plants.


Contact info

4.9

Excellent

TrustScore 5 out of 5

873 reviews

5-star
4-star
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1-star

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4.9

All reviews

(873)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products

Great products, well packaged and swiftly delivered

July 21, 2025
Pond Plant Growers Direct logo

Reply from Pond Plant Growers Direct

Thank you for your valued custom and 5 star review it is very much appreciated.

Rated 5 out of 5 stars

Excellent all round.

The plants arrive incredibly well packed and are really high quality. Very easy to order. Good communication. Prompt dispatch and delivery.

July 7, 2025
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Reply from Pond Plant Growers Direct

Thank you for your valued custom and making the time to leave us your 5 star review it is very much appreciated.

Rated 5 out of 5 stars

Great service from Eddie

Great service from Eddie, plants well packaged and good quality. Also happy to answer my questions as a very new wildlife ponder...

July 14, 2025
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Reply from Pond Plant Growers Direct

Thank you for your valued custom and making the time to leave us your 5 star review it is very much appreciated.

Rated 5 out of 5 stars

Quick, good service

Quick, good choice. Plant arrived in good condition, now happy in the pond

July 6, 2025
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Reply from Pond Plant Growers Direct

Thank you for your valued custom and 5 star review it is very much appreciated.

Rated 5 out of 5 stars

Very fast despatch and delivery

Very fast despatch and delivery, plants arrived very safely packaged and in good condition. Would recommend!

July 13, 2025
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Reply from Pond Plant Growers Direct

Thank you for your valued custom and 5 star review it is very much appreciated.

Rated 5 out of 5 stars

Good quality plants

Good quality plants which were extremely well packaged.

July 10, 2025
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Reply from Pond Plant Growers Direct

Thank you for your valued custom and 5 star review it is very much appreciated.

Rated 5 out of 5 stars

Excellent! 🌼

Second order arrived. Absolutely fabulous again. Lovely plants which are established, two out of the three already in flower. One of them a lot taller than expected and with flowers. Great prices compared to other companies Aquatic pots cheaper than elsewhere too. Great care taken with packaging. Recommend to anyone looking for pond plants 👍

July 11, 2025
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Reply from Pond Plant Growers Direct

Thank you for your continued support and making the time to leave us your wonderful review it is very much appreciated.

Rated 5 out of 5 stars

Good service

Good service , good prices and swift delivery
Thank you

July 10, 2025
Pond Plant Growers Direct logo

Reply from Pond Plant Growers Direct

Thank you for your valued custom and 5 star review it is very much appreciated.

Rated 5 out of 5 stars

Great plants

Straightforward purchase, delivered quickly and well packaged with clear instructions. Great quality plants. Would recommend.

July 9, 2025
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Reply from Pond Plant Growers Direct

Thank you for your valued custom and making the time to leave us your 5 star review it is very much appreciated.

Rated 5 out of 5 stars

Excellent Service and Quality

Quick, professional service. Great quality plants. Already a repeat customer. Would recommend!

June 30, 2025
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Reply from Pond Plant Growers Direct

Thank you for your continued support and 5 star review it is very much appreciated.

Rated 2 out of 5 stars

Avoid

Fast friendly service but plants tiny and half dead. Waste of money

June 13, 2025
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Reply from Pond Plant Growers Direct

Thank you for you review and sorry to hear your disappointment in your one portion of Frogbit.

Rated 5 out of 5 stars

Very pleased with the quality of the…

Very pleased with the quality of the plants and quickly they were delivered.

July 6, 2025
Pond Plant Growers Direct logo

Reply from Pond Plant Growers Direct

Thank you for your valued custom and making the time to leave us your review it is very much appreciated.

Rated 5 out of 5 stars

Quality plants and great service

A wide selection of plants available at great prices. When they all arrived I was really impressed with the quality of all the items so much so I placed another order. Consistently great plant, well packaged and speedy delivery.
Could not have asked for more.

July 4, 2025
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Reply from Pond Plant Growers Direct

Thank you for your continued custom and wonderful review it is very much appreciated.

Rated 5 out of 5 stars

Great customer service

Great customer service, next day delivery and excellent, prompt after sales care. Thank you 😊

July 2, 2025
Pond Plant Growers Direct logo

Reply from Pond Plant Growers Direct

Thank you for your valued custom and making the time to leave us your review it is very much appreciated.

Rated 5 out of 5 stars

Great customer service

Great customer service, plant arrived on time and in perfect condition

June 25, 2025
Pond Plant Growers Direct logo

Reply from Pond Plant Growers Direct

Thank you for your valued custom and making the time to leave us your review it is very much appreciated.

Rated 5 out of 5 stars

I'm going to order some more

Plants arrived on time, very well packaged, and healthy. I'm going to order some more!

July 1, 2025
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Reply from Pond Plant Growers Direct

Thank you for your valued custom and 5 star review it is very much appreciated and we look forward too supplying you in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service; excellent products and great back-up information.

June 30, 2025
Pond Plant Growers Direct logo

Reply from Pond Plant Growers Direct

Thank you for your valued custom and making the time to leave us your 5 star review it is very much appreciated.

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