Timely delivery, flagged up by polite, helpful driver, half an hour before he arrived - which was what I'd asked for upon ordering. Then, with a cup of tea polished off he expedited the shifting of la... See more
Company replied
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Review summary
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Based on these reviews
Always friendly, polite and accommodating to your preferred delivery day. The logs are great and plentiful, burn beautifully and are also very clean so you don't feel like you are bringing any insect... See more
Company replied
I always have positive experiences over the years with The Log Shed Ordering is straightforward and I do it over the phone mainly as I can sort delivery date easily . Never had any issues . Logs... See more
Company replied
Excellent service, as always. The whole team are a pleasure to deal with. Sue in the office couldn't possibly be more helpful (she is wonderful actually), and the delivery driver (sorry I don't know h... See more
Company replied
Company details
Written by the company
At The Log Shed, we pride ourselves on our excellent products and are huge believers in ‘good old fashioned’ customer service. We deliver nationwide throughout the UK and offer the finest quality kiln-dried logs, a range of beautiful log stores and fireside accessories. All our wood comes from sustainable sources with quality second to none. We offer kiln dried firewood which is dried in our own wood fired kilns. All our wood is Woodsure “Ready to Burn” certified and passed through strict quality controls making it ready to burn immediately. Our friendly, knowledgeable team are at your service!
Contact info
United Kingdom
- thelogshed.com
4.9
Excellent
969 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Fabulous company - definitely recommend
Good variety of wood and sizes available and excellent quality. Customer service excellent - Sue is very helpful and friendly as are the drivers. They have a small crane service so we get the wood craned over our hedge.
March 12, 2026
Unprompted review
Reply from The Log Shed
Thank you so much for your kind review. Customer Service is really important to us, so it's lovely to get such positive feedback. I will ensure the team are made aware Mrs Davison.
Everyone we have dealt with at the wood…
Everyone we have dealt with at the wood shed have been super efficient and very helpful regarding the needs of my 96 year old father! Logs are dry and just the right size for his stove.
January 21, 2026
Reply from The Log Shed
Thank you so much for your kind review Julie. We always try and go that extra mile if we can, and I'm so glad we are making a difference.
Quality product
Quality product, burns well. Customer service superb, taking care when delivering. Highly recommended
February 13, 2026
Unprompted review
Reply from The Log Shed
Thank you for your kind review Stuart. Our drivers are brilliant and it's lovely to be appreciated.
Delivery
The customer service worked with me in making sure I was able to get a delivery in the time I needed it so I didn't run out of wood for my fire. Everyone was very helpful in making my choice of wood and the delivery as smooth as possible.
January 21, 2026
Reply from The Log Shed
We always try to help in an emergency Todd! So pleased we could deliver for you and thank you so much for the great review!
Great service from the ladies in the…
Great service from the ladies in the office to the delivery guys. Always so helpful and friendly
January 22, 2026
Reply from The Log Shed
We have a strong Customer Service ethos, and love that it's appreciated! Thank you so much for your kind review.
Everyone at the Logshed are extremely…
Everyone at the Logshed are extremely helpful. I have been purchasing logs from them for quite a few years and they always do their best to arrange delivery when is best for me. The delivery drivers are so helpful. I wouldn’t use any other company.
January 21, 2026
Reply from The Log Shed
It's always a pleasure chatting with you Lynn! Thank you so much for your kind review, it means a lot to us!
Reply from The Log Shed
Aw, thank you so much Ken. Much appreciated!
Reply from The Log Shed
Our drivers really are the best Mark!
All round great service.
We’ve used Log Shed several times and the logs are good quality and delivery is excellent, letting you know which day they are due to deliver.
January 21, 2026
Reply from The Log Shed
Thank you so much for the kind review Sue. We are so pleased you are happy with the quality and customer service.
Great service
Great service, friendly helpful staff at order and delivery, many thanks.
January 22, 2026
Reply from The Log Shed
Thank you so much Rhoddy! It's always a pleasure chatting to you.
Reliable and friendly
Reliable, friendly and always helpful. Whether it is by phone or the delivery guys who move the logs into my garage, I can't fault them. Great product too!
January 21, 2026
Reply from The Log Shed
Thank you so much! Customer Service and repeatable quality is very important to us, so it's lovely that it's appreciated.
Excellent service and…
Excellent service and products.fantastic company to deal with
January 22, 2026
Reply from The Log Shed
Thank you Susan! It's always lovely talking to you and it makes us so happy that you love our service and quality!
Always great service from a local log…
Always great service from a local log company.
January 21, 2026
Reply from The Log Shed
Thank you Andrew! Your kind review is much appreciated.
Great service
We were running low on logs so preferred a small bag which was delivered the following day. Great service, can’t recommend highly enough.
January 21, 2026
Reply from The Log Shed
Always happy to help our valued customers whenever we can David! Thank you so much for your kind review.
My experience of log shed
It was quick and easy to order, the logs came very quickly. The staff were helpful and friendly. The logs were great. Good value all round. Would recommend Log shed.
January 21, 2026
Reply from The Log Shed
Thank you so much for the recommendation Anthony! We are so pleased you were happy with the service and product!
Reply from The Log Shed
Thankyou so much for your kind review Christopher.
I just thought the lady in the office…
I just thought the lady in the office Sue was her name i think was very pleasant and helpful
The delivery was exactly what she said it would be
The logs are top class
5 🌟
January 18, 2026
Reply from The Log Shed
We are so pleased that you were happy with your experience Mrs Foster - customer service is very important to us, so it is always lovely when we receive a great review acknowledging this. Thank you so much!
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