Coal drop did an excellent job of supplying very competitively priced Oxbow Red, with excellent customer service along the way. They very patiently understood our delivery needs and took time to arra... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Prompt delivery on the day specified, the tonne of Excel being very well wrapped and dry despite the rain. (Previously, the same product from other suppliers has arrived wet through). And best of all,... See more
Company replied
After an initial hiccup with the delivery, Tom at coal Drop did everything he could to get my delivery sorted. Tom is such a good problem solver, which in my opinion is a major asset for any business... See more
Company replied
First order with Coal Drop and what a fabulous service. Tom could not have been more helpful and arranged a local delivery straight to the canal side so we could load directly onto our narrowboat. I a... See more
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Company details
Written by the company
Coal-Drop is our online retail outlet for premium smokeless fuel and kiln dried hardwood logs. We are specialists in the domestic fuel market with over 60 years experience in the trade. We are based in the West Midlands and serve customers all over the United Kingdom. We pride ourselves on providing quality fuels, great prices and excellent customer service. We aim give each customer a seamless and straightforward shopping experience with a reliable and effective after-sales support service. We understand the importance of using good quality fuel products which is why we only offer fully approved and authorised fuels that have passed quality control checks, ensuring our customers get what they expect with every order.
Contact info
United Kingdom
- www.coal-drop.co.uk
quick delivery this fuel seems to burn…
quick delivery this fuel seems to burn better than other fuels we have used stoke up in the morning and lasts all day stoke up night time last through the night very good heat out put from multi fuel stove burning oxbow excel TOM was very helpfull thank you for prompt service.
April 18, 2026
Very helpful and easy to talk to.
Good price, good delivery, Very helpful and easy to talk to.
April 9, 2026
Reply from Coal Drop: Nationwide Fuel Suppliers
Thank you Phil for your awesome review. We are thrilled you received great overall service and in particular the verbal communication from us. We are very grateful for your custom and hope to serve you again in the future. 👍
Reply from Coal Drop: Nationwide Fuel Suppliers
Thanks for the wonderful review! We truly appreciate your lovely feedback and will always aim to deliver a 10/10 service each and every time. We look forward to serving you again in the future. 👍
Delivery on time
Delivery on time, good communication from coal drop, definitely buy from them again 👍
April 8, 2026
Reply from Coal Drop: Nationwide Fuel Suppliers
Thanks for the great review Steve. We truly appreciate your kind words and great feedback. We always strive to deliver a top-notch service. We look forward to serving you again in the future.
Reply from Coal Drop: Nationwide Fuel Suppliers
Thank you for your 5‑star review. We’re delighted that communication and delivery both went exactly as promised. We really appreciate your support and look forward to serving you again when you need more smokeless coal.
Good communication and delivered on…
Good communication and delivered on time.
Excellent
March 26, 2026
Reply from Coal Drop: Nationwide Fuel Suppliers
Thanks for your review. We’re glad to hear communication was clear and your delivery arrived on time. Excellent feedback like this is always appreciated.
Everything was easy from start to…
Everything was easy from start to finish and staff were excellant and kept us informed at all times.
March 24, 2026
Reply from Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind feedback. We’re pleased everything felt easy from start to finish and that our team kept you informed throughout. Your comments mean a great deal to us. We hope to serve you again sometime soon 👍
Excellent service.
March 16, 2026
Reply from Coal Drop: Nationwide Fuel Suppliers
Thank you very much for your 5‑star review. We’re delighted you found our service excellent and appreciate you taking the time to let us know.
excellent…
Service from this company was excellent and response to all my emails was spot-on.
Perturbing thing is it the delivery company did not follow the instructions that were given to them actually placed the call in the wrong location. This was a problem. I did not come home till 9 o’clock at night and had to move it by hand to an appropriate location
March 16, 2026
Reply from Coal Drop: Nationwide Fuel Suppliers
Thank you for your detailed and thoughtful feedback. We’re really pleased you were happy with our service and email communication. We’re very sorry to hear about the delivery placement issue—this is certainly not the experience we want for our customers. We logged the mishap with the delivery depot to avoid any further errors on their part. Thank you for your patience, and we hope to serve you again in the future.
Good price and good communication
Good price and good communications on delivery.
Would definitely use again.
March 23, 2026
Reply from Coal Drop: Nationwide Fuel Suppliers
Thank you for your fantastic review. We’re pleased you found our pricing competitive and our delivery communication clear. We’d be delighted to supply you again.
Very helpful and pleasant staff.
March 23, 2026
Reply from Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind words. We’re delighted to hear that our staff were helpful and pleasant—it’s something we take great pride in. We hope to serve you again in the future 👍
Great delivery on specified day
Great delivery on specified day, good price and a very helpful driver
March 23, 2026
Reply from Coal Drop: Nationwide Fuel Suppliers
Many thanks for your review. It’s great to hear you were happy with the price, delivery timing, and the help provided by the driver. We’ll be sure to pass your comments on.
Simply the best
A simple phone call. Everything arranged ( with a real person) prompt delivery on day arranged
March 18, 2026
Reply from Coal Drop: Nationwide Fuel Suppliers
Thank you—this is exactly the service we aim to provide. We’re glad you appreciated speaking to a real person, having everything arranged simply, and receiving prompt delivery on the agreed day. We llok forward to serving you again 👍
Very happy with delivery
Very happy with delivery, very polite and put where I needed it
March 18, 2026
Reply from Coal Drop: Nationwide Fuel Suppliers
Thank you for your feedback. We’re very pleased to hear the delivery went smoothly, that our driver was polite, and everything was placed exactly where you needed it.
Organised, knowledgeable and helpful staff
I ordered over the phone and the chap that I spoke to was so pleasant and helpful. He made ordering extremely easy and stress free.
The delivery was also efficient and painless. The driver was helpful and obliging. I am so pleased.
March 25, 2026
Reply from Coal Drop: Nationwide Fuel Suppliers
Thank you so much for such a detailed and kind review. We’re delighted that ordering over the phone was easy and stress‑free, and that both our office team and driver looked after you so well. Your satisfaction really does make all the difference to us.
Reply from Coal Drop: Nationwide Fuel Suppliers
What wonderful feedback—thank you! We’re extremely proud of our team, and it’s great to hear that their politeness, helpfulness, and respect stood out. Full marks like this mean a lot to us.
As described
March 9, 2026
Reply from Coal Drop: Nationwide Fuel Suppliers
Thank you for your 5‑star review. We’re glad everything arrived exactly as described and met your expectations. We appreciate your support and look forward to serving you again in the future! 😁
Reply from Coal Drop: Nationwide Fuel Suppliers
Thanks for taking the time to leave a review. We’re really pleased you were happy with both the price and the delivery service. We appreciate your custom and look forward to helping you again.
Delivered on time and great fuel with…
Delivered on time and great fuel with hardly any ash .fire in 24hrs and only 1/2 ash pan.
That’s why I like Newheat and excel
March 11, 2026
Reply from Coal Drop: Nationwide Fuel Suppliers
Thank you very much for your lovely feedback. We’re delighted to hear the fuel performed so well with minimal ash and such a long-burning fire. Thank you for your continued trust.
Reply from Coal Drop: Nationwide Fuel Suppliers
Thank you Linda for your great feedback. We truly appreciate your custom and look forward to serving you again in the future. Take care 😁
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