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See what reviewers are saying

Rated 5 out of 5 stars

Fast, efficient service. Pooch bag was exactly what I needed for walking my two dogs, plenty of pockets for just about everything that’s needed. Very good quality fabric with handy adjustable waist... See more

Rated 5 out of 5 stars

The pouch arrived in time, securely packed in a box Have been using the pouch ever since and have enjoyed using the different compartments

Rated 4 out of 5 stars

Great dog collar and lovely colours. Looks sturdy and like will last a good while. Only criticism is it’s just a couple of mm too thick/wide for my spaniel and sticks out a bit. Easy ordering and... See more

Rated 5 out of 5 stars

Great quality dog collars. Vibrant colours, robustly made, interesting designs and quick drying when need be. Prompt and safe delivery. Very well packaged. Many thanks Pooch.

Company details

  1. Gift Shop
  2. Clothing Store
  3. Pet Store

Written by the company

Based in Bristol, United Kingdom, Pooch specialise in clothing, gifts and accessories for dog lovers and their dogs. We are passionate about producing high quality dog themed products at great prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Delighted !

I ordered two lovely Christmas collars for my dogs. They arrived beautifully presented, really quickly. I shall definitely purchase from here again.

November 19, 2022
Unprompted review
Rated 5 out of 5 stars

Superb variety and comfy stuff

Great website with a superb variety of products. The hoodie I ordered is very comfortable and feels great, looking forward to use it for dog walkings and training with my dogs. Highly recommended it.

July 9, 2022
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Reply from Pooch

Thank you Bernadeta for your lovely review!

Rated 3 out of 5 stars

Mixed bag

Collars lovely but smaller than expected
Hoodie fits well
Disappointed with bum bag - catch not good keeps coming open

January 2, 2022
Pooch logo

Reply from Pooch

Thanks for your review. I'm sorry to hear the catch on your bumbag keep coming open. Please contact us at info@poochstore.co.uk and we will sort you out with a replacement.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, order late Monday 20th Dec & didn’t expect it before Christmas as 1 item was personalised but it arrived in time.

December 26, 2021
Pooch logo

Reply from Pooch

Great to hear it all arrived in time for Christmas, Janette. Thanks for the lovely review.

Rated 5 out of 5 stars

I purchased a new face mask with a…

I purchased a new face mask with a christmas theme, it is the most comfortable mask I have worn, good communication around despatch and delivery

December 18, 2021
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Reply from Pooch

Thank you for leaving us this lovely review. :)

Rated 5 out of 5 stars

Excellent product very good quality

Excellent product very good quality, prompt answer to query great customer service.

December 17, 2021
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Reply from Pooch

Thanks for the lovely review, Marilyn. Good quality products with great customer service is what we strive for. :)

Rated 5 out of 5 stars

Great dog collar

Great dog collar. First one was too small but changed it without issue.

December 7, 2021
Pooch logo

Reply from Pooch

Thanks for the fantastic review, Richard.

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