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See what reviewers are saying

Rated 5 out of 5 stars

Fast, efficient service. Pooch bag was exactly what I needed for walking my two dogs, plenty of pockets for just about everything that’s needed. Very good quality fabric with handy adjustable waist... See more

Rated 5 out of 5 stars

The pouch arrived in time, securely packed in a box Have been using the pouch ever since and have enjoyed using the different compartments

Rated 4 out of 5 stars

Great dog collar and lovely colours. Looks sturdy and like will last a good while. Only criticism is it’s just a couple of mm too thick/wide for my spaniel and sticks out a bit. Easy ordering and... See more

Rated 5 out of 5 stars

Great quality dog collars. Vibrant colours, robustly made, interesting designs and quick drying when need be. Prompt and safe delivery. Very well packaged. Many thanks Pooch.

Company details

  1. Gift Shop
  2. Clothing Store
  3. Pet Store

Written by the company

Based in Bristol, United Kingdom, Pooch specialise in clothing, gifts and accessories for dog lovers and their dogs. We are passionate about producing high quality dog themed products at great prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Items were received quickly

Items were received quickly. The hoodie fitted very well and was of good quality. Was a little disappointed in the pawprint baseball cap. Was loose and did not have a way to tighten it.

October 21, 2021
Rated 2 out of 5 stars

Not fit for purpose

The treat bag is attractive but totally unworkable. I thought it would be like a bum bag but it isn't - it only has a shoulder strap and clips to hook onto your belt - useless if wearing a dress! A lot of money for something I can't use.

October 15, 2021
Pooch logo

Reply from Pooch

Hi Mrs Hylton,

Thank you for taking the time to leave us a review. This is first we have heard from you and we would love it if you would give us an opportunity to make things right.

It's very sad to read you're only giving us two stars because the product you bought wasn't quite what you expected it to be. We don't advertise our Walkies Bag as a bum bag and you're right in saying that it does comes with clips to attach to a belt if you don't want to use the shoulder straps.

We understand it's often difficult when buying online which is why we offer a 30-day money back guarantee to give customers peace of mind when ordering. All we ask is the product is returned to us in a resalable condition.

Please send an email to info@poochstore.co.uk where we will gladly help you further.

Best wishes,
Frazer
Pooch

Rated 5 out of 5 stars

Originally ordered the 10 in black but…

Originally ordered the 10 in black but needed to size up to a 12 (smarter move really for the winter and wearing thicker jumpers under this lovely Gillette).
The navy is very nice indeed, it's smart and adaptable and excellent quality.

October 15, 2021
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Reply from Pooch

Thank you so much for your lovely review, Alexis.

Rated 4 out of 5 stars

Agility Hoodie

Brought an agility hoodie
Superb quality item and great servicex

October 11, 2021
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Reply from Pooch

Thanks for your review Cliff. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent products with really friendly…

Excellent products with really friendly staff who couldn't be more helpful. I would recommend buying from Pooch again

September 23, 2021
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Reply from Pooch

Hi Luke, Thanks so much for your lovely words. It's great to hear you're pleased with our products and our service.

Rated 5 out of 5 stars

Brilliant product,I purchased a large…

Brilliant product,I purchased a large pooch bag,I'm thrilled with it,I have two boxers and I can fit everything in to this bag,it also looks fab round my waist when I'm out walking.Will definitely be ordering again from Pooch.

September 16, 2021
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Reply from Pooch

Thank you so much for this lovely review, Nicola. Hope to see you again soon.

Rated 5 out of 5 stars

Love my new t-shirt

Love my new t-shirt , excellent service

September 9, 2021
Pooch logo

Reply from Pooch

Hi Dawn. Thanks for taking the time to leave this lovely review. It's great to hear you love your new t-shirt. Don't forget to leave us a photo review and get 10% off your next order.

Rated 4 out of 5 stars

Very pleased with product

Very pleased with product , delivery very good , very satisfied, will definitely order from you again , thank you. 😊😊

August 30, 2021
Pooch logo

Reply from Pooch

Thanks for your review. It's great to hear you're pleased with our service. Hope to see you again soon.

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