Great Service - Winter Chemicals Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, us... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was extremely impressed with this company when purchasing a replacement pool cover a couple of years back so when it was time to consider a new pool liner, I knew where to try first. From initial c... See more
Company replied
I'm a regular customer of Poolstore and i always receive great service and their prices are always very competitive. A special mention to the sales team who are always generous with their time and giv... See more
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My order was dealt with straight away. Delivery was on time. I have had items from this company before and they are very efficient . They kept in touch regarding when it would arrive. I would not... See more
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Company details
- Outdoor Swimming Pool
- Heating Equipment Supplier
- Indoor Swimming Pool
- Online Food Ordering Service
- Patio Enclosure Supplier
- Water Pump Supplier
Written by the company
PoolStore, UK online store for all your swimming Pool Products. Swimming pool chemicals, Intex above ground pools, pool covers, heaters, pool cleaning products and much more....
Contact info
Nutburn Road, SO52 9BG, North Baddesley, United Kingdom
- 02380734922
- Sales@poolstore.co.uk
- poolstore.co.uk
4.7
Excellent
207 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very competative price and delivery was…
Very competative price and delivery was first class.
October 27, 2025
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thanks so much for the 5-star review! We're really glad to hear everything went smoothly with your collection and order. It means a lot that you took the time to share your experience — we really appreciate it!
Delivered on time and in good order
October 9, 2025
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Competitive prices
Easy to follow webpage. Good competitive prices and excellent service delivery
October 3, 2025
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
The ordered products always arrive…
The ordered products always arrive promptly. Thank you.
September 24, 2025
Reply from PoolStore UK Ltd
Thank you very much for your lovely review! We’re delighted to know that you can count on us for fast delivery.
Good prompt service have been using…
Good prompt service have been using them for a few years without any issue, also you can pick the phone up to them or email them and you can get helpful advice of a quick response.
October 1, 2025
Reply from PoolStore UK Ltd
Thank you so much for your fantastic 5-star review and for being a loyal customer over the years! We really appreciate your continued support. It’s great to hear that you’ve found our service prompt and our team helpful — we always aim to be easy to reach and quick to respond.
We look forward to helping you again soon!
FAST SERVICE AT A GREAT PRICE
September 25, 2025
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Always deliver promptly the products
Always deliver the products within a few days
September 28, 2025
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Very helpful team
September 3, 2025
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Excellent product range: prompt delivery
Easy to order. Lots of products. Swift delivery.
Happy to have been recommended to this company.
More orders to follow.
September 4, 2025
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review! We’re so glad you found ordering easy and delivery swift, and we look forward to your next order.
Great service
I purchased a gas pool heater last week, and it was delivered well packed and safe, just the next day. It was commissioned yesterday and so far so good. Cannot ask for more. Thank you.
September 4, 2025
Reply from PoolStore UK Ltd
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that your gas pool heater arrived quickly, safely, and is up and running smoothly. Knowing that everything met your expectations means a lot to us.
such fast efficient service.all…
such fast efficient service.all products top quality.
September 3, 2025
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
I purchased a pool pump that was not…
I purchased a pool pump that was not fit for purpose and did not work. Tubing separated during use and so started a return within 30 days of purchasing the item. Customer service were difficult, refused to cover return costs and upon returning the item, will not respond to my email requests when I ask when I can expect a refund.
July 31, 2025
Unprompted review
Reply from PoolStore UK Ltd
It was not a pool pump. It was a £29 pool vacuum with no moving parts. The product is fit for purpose but not suitable for your pool. You returned it and we refunded you.
Very prompt and efficient service
Very prompt and efficient service. Goods were delivered on time and by very helpful delivery man
July 30, 2025
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
The pool cleaner that I bought was…
The pool cleaner that I bought was keenly priced and delivered to me in 2 days.
June 25, 2025
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Always a really efficient fast service
Always a really efficient fast service, items are competitively priced and arrive promptly using a reliable delivery service that delivers promptly and leaves items where specified.
June 24, 2025
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
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