Pop Collectibles Reviews 

1,368
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 396 reviews, reviewers had a great experience with this company. Consumers consistently praise the exceptionally fast delivery times and note that purchases always arrive extremely well protected and in perfect condition. People also love the great selection of rare items and mention that the ordering process remains smooth and reliable. However, some customers also noted frustrating delays with shipping where tracking numbers did not update and support failed to reply. Others expressed disappointment regarding pre-orders taking excessively long or encountering problems with missing parts without receiving any resolution from the team. People affected by these issues mentioned that communication completely stopped once problems arose.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items are often received in perfect condition... See more

Delivery service

Consumers find delivery service to be positive, highlighting super fast shipping times and secure packaging.... See more

Order

Customers had ambiguous experiences with order, reflecting a high level of disagreement regarding fulfillment... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, showing a wide range of differing experiences.... See more

Response time

Customers consistently note ambiguous experiences with response time, reflecting starkly contrasting feedback... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall the experience is good. However, the CS response speed could increase. I contacted support via email. It's been three days and I am still waiting.

Rated 4 out of 5 stars

No complaints. Generally consistent, well packed items over the years. Shipping can vary in cost and the cost of it is sometimes confusing, but otherwise good service.

Rated 5 out of 5 stars

Amazing. I am a big collector. At first I was suspicious, but I was truly impressed by their service. The rare Star Wars figure arrived in perfect condition, packed incredibly well, in barely thr... See more

Rated 5 out of 5 stars

I think people may be don't realize that shipping to other countries and having to go through the different logistics can be quite difficult and overwhelming. I've never had a problem with... See more


Company details

  1. Collectibles Store

Written by the company

Pop Collectibles provides premium collectible services, values the noble experience of customers and delivers high-end products from Hong Kong to anywhere across the world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,368)

397 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This Company Delivers Everytime.

This Company Delivers everytime. Great products, good delivery times, and the items are FANTSTIC. Almost lifelike. Don't take it from Me, just go overthere and try it youre self. You will not be disapointed.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Ok first they have amazing customer…

Ok first they have amazing customer service I got Inart 1/12 Batman about 5 months ago my experience with them was amazing and I just bought the Batman who laughs from Lppz and I had a question they answered right away and I’m so exited I whould definitely recommend

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

False advertising-my son order a…

False advertising-my son order a figurine which was advertised with a sculpted head and accessories, received only the accessories-no figurine or sculpted head. Have sent emails asking for a response but nothing. Tried also messaging on instagram not response. My son saved for this for a year, is devastated and feels completely ripped off. Terrible service and misleading advertising. Never again.

January 31, 2026
Rated 5 out of 5 stars

GREAT Experience

Smooth Transaction ... beginning to end. Easy AND efficient. VERY QuicK shipping/delivery. Impressive. I may have to switch from Sideshow to Pop Collectibles. Thank you. Great Service!

February 1, 2026
Rated 5 out of 5 stars

I had a great experience with Pop…

I had a great experience with Pop Collectibles. The ordering process was smooth, communication was clear, and everything arrived well packed and exactly as described. It’s obvious they care about their products and their customers. If you’re looking for reliable service and quality collectibles, I’d definitely recommend them.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fast shipping and top packaging

It’s my second order in the Pop Collectibles website and it’s perfect. The item are shipped fast and really well protected, so the item is in perfect condition when it is delivered. I will order more Inart in the future!

February 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look