My initial review is below: After getting no reply on email or phone I left the below review, A1 then replied and it’s been all smooth sailing from there. They replaced the entire o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Other than a mishap of a delivery not coming when supposed to, I have had a good experience with the business. They did give me an incentive for anything I’ve been unhappy with.
Company replied
Great popcorn supplies and fast delivery both of which are very important for us as a cinema. We've been using A1 for three years now and have no intention of going elsewhere.
Company replied
I have bought several items from A1 Equipment. Transaction has been seamless and products have been amazing and delivery fast. My customers love the different flavours I make of Candyfloss.... See more
Company replied
Company details
Written by the company
A1 Equipment is a family-run UK supplier of fun food machines and ingredients, serving businesses since 1986. We help cinemas, events and attractions boost profits with high-quality popcorn, candy floss, slush, churros, nachos, waffles, doughnuts, crepes, snow cones and much more! As the official UK vendor for Gold Medal USA, we provide reliable, efficient machines and great-tasting products at competitive prices. We pride ourselves on friendly, knowledgeable service, fast next-day delivery on orders over £150, and a simple 30-day return policy. Every machine includes a one-year parts and labour warranty in the UK, giving you confidence with every purchase. With decades of experience and strong relationships with leading manufacturers, we focus on quality, value and customer satisfaction. Whether you need equipment, ingredients or expert advice, we are here to help your business grow.
Contact info
Eastman Way, HP2 7DU, Hemel Hempstead, United Kingdom
- 02082023928
- sales@a1equipment.co.uk
- popcornandcandyfloss.com
4.2
Great
166 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the service and posted…
Very happy with the service and posted straight away . All the products I ordered I was happy with
November 7, 2022
The whole transaction was quick and…
The whole transaction was quick and easy with no issues.
September 23, 2022
Very large tub
Very large tub, didn’t expect it to be so big. Good value for money, fast service
September 21, 2022
I've been getting products from A1 for…3 years
Great service as always. When I first moved into this industry I visited the store and the staff were very helpful and informative and made it easy for me to pick the products and supplies that best suited my needs at the time.
January 15, 2022
Massive bag of delicious popcorn
Massive bag of delicious popcorn. Arrived the following day well packaged. Went down a storm at our party.
September 26, 2022
Brilliant service
Brilliant service, we bought ready made popcorn for our popcorn machine ready for the wedding because we didn't have a PAT cert for the machine. It arrived the next day fresh and went down a treat on the day
Product price and service is unbeatable
September 21, 2022
Amazing service every single time!
Amazing service every single time!!
Delivery is always so good & customer service is 10/10!!
So reliable and so friendly ☺️
September 16, 2022
Always speedy service
September 19, 2022
Good products
Good products. Quick delivery. Misleading when applying discounts/VAT as this messes up the eligibility for free postage.
September 22, 2022
Ive been ordering from A1 for a few…
Ive been ordering from A1 for a few years and have never had any issues. Great products, great delivery service.
September 26, 2022
Unprompted review
Easy experience
The product came quickly and was exactly as described - everyone enjoyed it! We will continue to use it for the rest of the programme.
August 22, 2022
Great and fast service
July 15, 2022
I ask many times for next day delivery…
I ask many times for next day delivery and they answer me for soure you received tomorrow but never this happen. I go to myself in delivery partner and collect beacouse I need the products.
September 1, 2022
Equipment came on time and office where…
Equipment came on time and office where a great help letting me know when it would arrive as I needed popcorn machine urgently. Staff very helpful
August 9, 2022
A wide range of supplies and equipment…
A wide range of supplies and equipment …. Excellent customer service and fast delivery… I’m never disappointed..
August 7, 2022
Terrible Company Focussing on Profits not Staff or Customers
This is a terrible company that is just looking to make profits quickly. If you want to buy popcorn or candy floss equipment or supplies, buy from Nisbets or CFW, don't buy from a company that doesn't understand how to set up a company with a good working environment for its staff members.
August 5, 2022
Unprompted review
Good service and great product at a…
Good service and great product at a very good price
July 23, 2022
Reply from A1 Equipment
Hi Karen, it's great to hear that you like your Flossugar products and the service that we provided.
Always good products speedy delivery and good communication
Good products as always we always have will buy our supplies from a1
July 18, 2022
Reply from A1 Equipment
Hi Steve, it is always great to hear a regular customer like yourself is happy with their products and our service.
Delighted customer
The ordering process was easy and delivery was quick.
Popcorn was fresh and tasted amazing.
July 18, 2022
Reply from A1 Equipment
Hi Rashidat, thank you for your feedback, we are happy to hear that the popcorn was fresh and tasted amazing.
Amazing
Have used a few times.. Always on time with great communication and well priced.. Will only use this company.. Many thanks Richard & Linda
July 18, 2022
Reply from A1 Equipment
Thank you, Richard & Linda, it's great to hear that you are so pleased with our service that you are only looking to purchase from us in the future.
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