Website easy to use and no issues submitting order in Dec. I have since had 3 of 4 back ordered items delivered but one item's release date has been extended from Feb 26 to Sept. I requested a refund... See more
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I cancelled a preorder which was delayed due to low stock. I have now been waiting 3 weeks without a refund been processed. I have tried to email the customer service twice since for an update but si... See more
Company replied
*EDIT* Order number S7-5641 Placed the above order on the 9th January with the website saying one of the items was released on the 12th Jan and there was a 48 hour tracked delivery service. I hav... See more
Company replied
I’ve had a really good experience using this company. Their website is easy to navigate, ordering is simple, and I’ve always found the whole process very straightforward. Even when deliveries take a l... See more
Company replied
Company details
About Pop in a Box
Written by the company
Pop In A Box
Helpful links
Pop In A Box is the best Funko POP! Vinyl subscription in the UK, with a unique pop collection tracker.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- 0161 713 0186
- popinabox.co.uk
2.8
Average
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Item not received but good customer service through live chat
I ordered a product on 16th December 2022 and I still haven't received it today 30th January 2023. It was meant to be a Christmas present. I emailed a few times to ask if there was an issue but no one explained the delay.
Today I spoke to Dan via live chat and he was very friendly and helpful
January 30, 2023
Unprompted review
Reply from Pop in a Box
Hello Caroline,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message.
Regards,
Claire
No intention to send me item and no courtesy to cancel it either
Pre-ordered a limited edition item back in August last year. I've been very patient waiting for it to arrive since it would depend on them receiving stock for me to.
Should have been delivered in November but I did not hear anything. I was told in December they were sorting my order with a matter of 'urgency' and I should receive it in no time.
I finally messaged them yesterday for an update, at which point they cancelled my order and apologised or any 'inconvenience'. I messaged them to find out why was it cancelled and more importantly why they did not do this earlier instead of waiting to hear from me. I just got back that they no longer stock it and sorry for any 'inconvenience'.
I can't get the item now since it was limited edition, but they do not care about that. They just list it as an inconvenience and ignore the unprofessionalism of their company.
I would warn people to not pre-order any items from this site of you actually want it to arrive.
January 29, 2023
Unprompted review
Reply from Pop in a Box
Hello Joel,
Thank you for leaving your review.
I am sorry to hear your order was cancelled. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message.
Regards,
Claire
Don’t waste your time pre ordering
Don’t waste your time pre ordering, your funky pop will never come into stock and you will miss the boat and have to pay over the odds for it from somewhere else. Stay well clear!!!!!!!!
January 29, 2023
Unprompted review
Reply from Pop in a Box
Hello Simon,
I am sorry to hear that you have had an issue with your order.
Unfortunately, as you have not provided an order number I am unable to investigate this further as this time.
Please can I ask that you log into your account at your earliest convenience, or contact us through your order, and I will then be able to resolve this for you.
Kind regards
Claire
We’re very sorry that you still haven’t…
We’re very sorry that you still haven’t received certain items from your Pop In A Box
STILL WAITING FOR SOME SINCE JULY 22
UNBELIEVABLE
Order number
420427829
422657667
422430379
427328853
428282098
432069651
January 29, 2023
Unprompted review
Reply from Pop in a Box
Hello Paul,
I am sorry to hear that you have had an issue with delivery of your order.
Unfortunately, as you have not provided an order number I am unable to investigate this further as this time.
Please can I ask that you log into your account at your earliest convenience, or contact us through your order, and I will then be able to resolve this for you.
Kind regards
Claire
Send me my order....
January 29, 2023
Reply from Pop in a Box
Hello James,
Thank you for taking the time to leave your review.
I am so sorry to hear that your order has not been received. I have sent a message via your account, to assist you further with this matter.
Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
Great offer
Great offer
Decent dispatch time considering it was a black Friday order.
Arrived well packed.
November 25, 2022
Reply from Pop in a Box
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Fast and very affordable with many payment options
I have never used this company before so was very sceptical. But the process was fast, the email notifications were prompt and pleasant. Dispatch was very fast.
Can't wait to receive the order. I will be ordering again from here :-)
January 26, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
packaging was a bit damaged
packaging was a bit damaged, but overall I am happy with my purchase!
January 16, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Dan who helped me today was great and…
Dan who helped me today was great and friendly and helped me get the details of the product i wanted to know! Replied super quick and was very informative
January 24, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good support but not a very professional site
Made an order for three items .Told it will be dispatched 24 to 48 hours and days went by.Got two emails saying sorry for the delay please check the status of your order on the site by signing into my account. Spoke twice on separate occasions to online support service. First time told it will process soon and this was normal second time told product not available as it was added to the site by mistake. I'll not be using this site again.The second support agent was great a gentleman by the name of Dan .Thanks Dan for clarification of my order .Think you need to sack the first support agent I spoke with or re-train him lol 😆 😂
Just got a reply from my review what a joke no answer think a robot sent the reply??
January 24, 2023
Unprompted review
Reply from Pop in a Box
Hello Willie,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Ben
Only received one parcel as of yet but…
Only received one parcel as of yet but very impressed with how they were delivered and I ordered a damaged pop for £5 and legit I’m yet to find where there’s actual damage, I hear rumours your apparently on the way out which is actually sad as I would have been recommending to everyone
Edit: 2nd parcel got delivered today and I’m more than impressed, more than happy to spend my money with you
January 24, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Ordered 2 figures which were said to be…
Ordered 2 figures which were said to be in stock. After nearly 3 weeks nothing has arrived.
January 8, 2023
Unprompted review
Reply from Pop in a Box
Hello,
I am sorry to hear that you have had an issue with your order.
Unfortunately, as you have not provided an order number I am unable to investigate this further as this time.
Please can I ask that you log into your account at your earliest convenience, or contact us through your order, and I will then be able to resolve this for you.
Kind regards
Claire
Product Arrives Damaged... TWICE
Suggestion... If you collect comics, DO NOT order comic books from Pop In A Box (PIAB). I ordered the above Funko Daredevil comic for nearly $15. In the order notes, I asked for it to be bagged, boarded, and packed thoughtfully. Well, whoever packs their orders probably shouldn't work there. The comic book arrived in a box designed for a toy, that's greatest dimension was 10". The comic is 10.25". So instead of finding a better suited box, they shoved it in, bending the comic and kinking its spine. Worthless. On reporting this, they sent out another, immediately. That was nice! However, when it arrived, AGAIN, it was squashed into yet another wholly inappropriate shipping container, kinked spine and bent. Another worthless piece of paper. I reported damage to the second shipment. Instead of correcting the problem and sending me a unblemished copy of this comic, they decided to refund me, essentially dropping the ball. Lame. Won't be back except for shop exclusives.
January 18, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Just got my pops from the courier
Just got my pops from the courier, looking good I have to say, nicely packaged. Will definitely recommend and be buying more !!
January 22, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Couldn’t find the one I wanted but got…
Couldn’t find the one I wanted but got two anyway
January 21, 2023
Reply from Pop in a Box
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I have purchased many times from you…
I have purchased many times from you and from Zavvi your sister site. All pops show up poorly packed and windows scratched on them due to that. Many show up with fingerprints on them that look like someone is eating fried chicken while picking the orders. It is not that hard or expensive to properly pack these for shipping.
January 1, 2023
Unprompted review
Reply from Pop in a Box
Hello Josh,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Ben
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Pop in a Box
Hi Carl,
We are really happy to see read this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
My item was out of stock
There was an issue with my order which meant it was out of stock, the system hadn’t generated a full refund for me so I spoke with Dan on the live chat and he sorted it out for me within minutes, very good customer service!
January 19, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy to use
Easy to use. Had my item in stock (which is usually sold out everywhere) which was awesome!! Pricing is great. All round great app! No complaints here
January 18, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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