Website easy to use and no issues submitting order in Dec. I have since had 3 of 4 back ordered items delivered but one item's release date has been extended from Feb 26 to Sept. I requested a refund... See more
Company replied
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I cancelled a preorder which was delayed due to low stock. I have now been waiting 3 weeks without a refund been processed. I have tried to email the customer service twice since for an update but si... See more
Company replied
*EDIT* Order number S7-5641 Placed the above order on the 9th January with the website saying one of the items was released on the 12th Jan and there was a 48 hour tracked delivery service. I hav... See more
Company replied
I’ve had a really good experience using this company. Their website is easy to navigate, ordering is simple, and I’ve always found the whole process very straightforward. Even when deliveries take a l... See more
Company replied
Company details
About Pop in a Box
Written by the company
Pop In A Box
Helpful links
Pop In A Box is the best Funko POP! Vinyl subscription in the UK, with a unique pop collection tracker.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- 0161 713 0186
- popinabox.co.uk
2.8
Average
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Absolutely disgusting service
Absolutely disgusting service. Ordered a pop for Xmas 2021 and was continually told the pre order date was pushed back. Finally October/November 2022 they cancelled the order and although they took my payment when I first placed the order they still haven't refunded me.
Every five business days I'm told I need to wait a further five days. Nothing seems to be getting sorted and even with me proving I haven't received funds from them they continually tell me it's been passed to the payment department and nothing else seems to happen.
REFUND ME!!!!
UPDATE: Replying to the false information from popinabox reply to this review. They haven't resolved the issue. Still no refund
January 18, 2023
Unprompted review
Reply from Pop in a Box
Hello Tamara,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Simple easy to order.
January 18, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good range..
Good range... some decent discounts, but watch some promo codes dont work with discounted products.
January 18, 2023
Reply from Pop in a Box
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Good helped with a issue quickly
January 17, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Una vergogna
Una vergogna! Avete cancellato 3 ordini (alcuni vecchi di oltre un anno) senza nessuna motivazione. Spero che la Taffo vi venga a prendere al più presto!
A disgrace! You have cancelled 3 orders (some over a year old) without any reason. I hope Taffo will pick you up as soon as possible!
December 4, 2022
Unprompted review
Reply from Pop in a Box
Hi Marco,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Absolutely fantastic shopping…
Absolutely fantastic shopping experience. I got all 3 pops from one place and so cheap. What’s not to love ❤️
January 16, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Arrived fast
Arrived fast
Although smaller than expected but probably bc I didn’t read the measurements
Good condition
January 16, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Pre-ordered 2 Funkos back in July
Pre-ordered 2 Funkos back in July. Was told orders would not ship till October, Ok. October comes and goes. Get an email in November saying they've received stock and orders should go out. Awesome. Nothing gets mailed. I check back in with them and they say orders are now PUSHED BACK TIL JANUARY. Ok, angry now. Wait till January, they tell me yet again its a "supplier issue" and remove (after I requested it vs getting website credit) shipping charges for said order. If my order is not shipped w/in the remainder of this month, I am cancelling and letting anyone know NOT TO BUY FROM THIS WEBSITE because you will NEVER RECIEVE YOUR ORDER.
January 16, 2023
Unprompted review
Reply from Pop in a Box
Hello Erin,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Sam was very professional
Sam was very helpful and professional in her response time and communication and she helped put my mind at ease with the issue I had
January 16, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Spoke to sam he/she helped me so much…
Spoke to sam he/she helped me so much thank you and really is a good member of there team thanks again
January 16, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Further update... Stay well clear!
Well after over a month of messages being sent back & forth the problem has still not been resolved satisfactory. I feel like I've been conned into placing an order with the promise of a free gift that they were never going to honour! Their latest response...(the credit was £20 which I never accepted when it was offered)
"I am really sorry that you having an issue with your account, I understand this can be frustrating for you. Looking into this, the free gift is a mystery we unable to to see what will be sent that will be up to a value of 99.99. We understand this, may not be convenient at times. However, we unable to change this at this moment,
The credit has already been added to your account a gesture of goodwill.
I hope this has helped to resolve your query."
January 16, 2023
Unprompted review
Reply from Pop in a Box
Hello Joan,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Ben
I do like using this site very easy
I do like using this site very easy
Great amount of options
Just wish the sold out items weren't on the viewing page as you can't buy them so seems pointless
January 15, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very good service.
Very good service had no issue with any purchase. The only thing I will say is maybe not put pops up the supplier doesn't have in stock.
January 13, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I love pops :D
January 13, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
It is a great item to buy & at half…
It is a great item to buy & at half price too which is even better & worth the money.
January 12, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Half price result!
Easy navigation of the site,found what I was looking for really easily, bonus that one of the items was reduced by half price,so great result for me from Pop in a Box
January 12, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I found an expensive POP on sale for an…
I found an expensive POP on sale for an epic price, after ordering I had a problem, within an hour the help team had fixed my problem and the POP was shipped.
Very efficient, very helpful, and you really can't beat the prices.
January 10, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Quick answer to my compliant and…
Quick answer to my compliant and problem solved, good service by member of staff (Sam)
January 11, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
nice and easy to purchase and pay thanks
January 10, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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