Website easy to use and no issues submitting order in Dec. I have since had 3 of 4 back ordered items delivered but one item's release date has been extended from Feb 26 to Sept. I requested a refund... See more
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I cancelled a preorder which was delayed due to low stock. I have now been waiting 3 weeks without a refund been processed. I have tried to email the customer service twice since for an update but si... See more
Company replied
*EDIT* Order number S7-5641 Placed the above order on the 9th January with the website saying one of the items was released on the 12th Jan and there was a 48 hour tracked delivery service. I hav... See more
Company replied
I’ve had a really good experience using this company. Their website is easy to navigate, ordering is simple, and I’ve always found the whole process very straightforward. Even when deliveries take a l... See more
Company replied
Company details
About Pop in a Box
Written by the company
Pop In A Box
Helpful links
Pop In A Box is the best Funko POP! Vinyl subscription in the UK, with a unique pop collection tracker.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- 0161 713 0186
- popinabox.co.uk
2.8
Average
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
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Great service
January 9, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sam was extremely efficient and friendly
Sam was fast to reply and got my queries sorted within a few short messages. 5 stars!
January 9, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I had a problem with part of my order…
I had a problem with part of my order not being delivered, so I spoke to the live chat team and Dan was very helpful.
January 6, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
ALL I WANT IS A REFUND!
I ordered 2 Christmas Jumpers back in October of 2022 and I have yet to receive them, I requested a refund and I spoke to four different people via their chat program and each one promised me a refund ASAP, and I am still waiting and all I am getting is empty promises from them.
My Order Number is - 438885874.
The 4th person just now on the chat program named Sam has just hung up on me, after I explained my situation. i have spoken to a Freddie, Nylah, and a Nancy and nothing happens!
This is taking the pee now.
I just want to speak to somebody!!!
they won't even give out an email address, their Facebook and Twitter accounts are bloody useless and no one answers them.
January 6, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Sam is a star, a credit to your company
Sam went above and beyond to sort an issue that i have been passed from pillar to post on by many other members of your team. He is a credit to you
January 6, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
NEVER AGAIN
I ordered on 8th of December 2022, order number 455406095.
It took 21 days to get an update on tracking code, with the message "RTS RECEIVED AT ORIGIN GATEWAY - RTS REASON NOT KNOWN" which means that the parcel returns to the original sender (pop in a box).
For what reason? Nobody knows.
Now, let's dig deeper to this. When I asked the "Customer Support" (LOL) they told me:
"I have tracked your parcel and can see that they have been unable to deliver this successfully. Due to this, we would now deem your order as “lost during transit” and for this, we are very sorry for any inconvenience that has been caused."
So, how is this lost, but Fedex issues a status "return to sender"?
In conclusion, I tried really hard to get a refund - but BE CAREFUL, these people will NOT refund the whole amount. They will keep the shipping cost for themselves.
So, you are charged with a package that was "lost".
I tried really hard to make them refund me the cost of the shipping.
All in all, if you order from this company, you better be prepared for all the strange issues that may arise.
NEVER AGAIN
December 7, 2022
Reply from Pop in a Box
Hello Nikos,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
What a nightmare!
Update 2: Liam kept his word, and a partial refund has been done. Once the remaining items arrive, I will update again.
Update 1: Thank you for the response, Liam. I will update this once the items come in and the difference is refunded for the returned items.
What a nightmare!! This started on 12/6/2022 and is still going in a continuous loop, asking the same questions repeatedly.
I followed the instructions and was amicable in swapping the damaged items.
It has progressed beyond that now, and I was even willing to replace the lot then. I shipped all the things as indicated on the return form, marked the box as directed, and included the return slip inside.
It was delivered back to them by USPS on 12/20/2022. Being close to Christmas, I decided to check back on 12/27/2022 and was told it took 3-5 business days.
I checked again on 1/3/2023 and was told they needed confirmation it had been sent back to them; however, in a message on 12/22/2022, they indicated that it had been received already.
Now I have to start again as of 1/4/2023; they need the tracking number to see if it was received at the warehouse.
Right now, I am out of the money and the entire order.
All I want is my money back for the order, which shouldn't be this hard.
December 6, 2022
Unprompted review
Reply from Pop in a Box
Hello Ken,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Fantastic service.
January 4, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Dan was very helpful
Dan was very helpful and felt like he wasnt just rolling through a script. I was grateful for him double checking information and explaining what the process is.
January 4, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
It was really easy to order
It was really easy to order. Couldn’t have done anything to make it better :)
January 4, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I’ve been using you guys now since…
I’ve been using you guys now since Christmas and it’s been awesome every time pops are fantastic, and delivery always perfect 10/10
January 4, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Website was easy enough to use
Website was easy enough to use, shopping cart, efficient. Got some great little (but last minute) Christmas gifts. Turned up in good condition and on time. Will use again
December 31, 2022
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I reach out to the agent regarding my…
I reach out to the agent regarding my damaged funko, Shaun C helped me right away to solve this problem. Great service and friendly person.
January 2, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Experience was brilliant
January 4, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Dan was super friendly and was more…
Dan was super friendly and was more than happy to help me. Although it was not no what I hoped and the product has been discontinued I still appreciate the help and effort he gave. An amazing job 🫶🏻
January 3, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Not even 1 star
Not even 1 star. They deserve 0.
Watch out for this company. I ordered 4 weeks ago and received a sketchy tracking code. I was checking it every single day, and it didn't move.
When I asked what was going on with my order, they said that some of the items in my order were out of stock.
How is this even possible? You sent me an email with a tracking code to monitor my order, but then - out of nowhere - my order was missing stuff so you didn't send it? I don't understand.
A few days later, the status of the order was set to "send back to sender" for no reason.
I was fighting each day for a full refund, and I managed to get a full refund after 7 days of daily messages.
I have already opened a case with the ECC ( European Consumer Center).
Avoid Avoid Avoid.
December 29, 2022
Reply from Pop in a Box
Hello Alexis,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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