poppyandpeonies.com Reviews 

I received a tote bag with a broken zipper. They didn’t reply to either of my emails and they have no phone number to talk to a person that will help. The chat is a joke. This retailer has terrible (no) customer service. The bags are expensive for plastic.

Product was defective. The company refused to send a pre-paid return label. To ship it back would cost me $60 for a $100 bag. It's better to donate it then to get the $40 difference, I wish I had checked Trustpilot before I placed my order.

I had a very disappointing experience with this company’s customer service. I contacted them only five minutes after placing my order because I accidentally entered the wrong shipping address. I was told there was nothing they could do because the item ships from a different location.

I followed up by explaining that the order had literally just been placed, and that surely a simple phone call or adjustment could be made before it shipped. That email was completely ignored, which made the situation even more frustrating.

On top of this poor customer service experience, there are already many reviews online mentioning quality control problems, including broken zippers. After experiencing their lack of support firsthand, those reviews are much easier to believe.

Between the quality concerns and the poor communication, I would recommend buying with caution. I will not be a returning customer if this is how they treat people after taking their money. Unfortunately, it feels like customer satisfaction is far less important to them than making the sale.

Do not buy from this brand. The quality is poor, and there are significant hidden costs if you are not purchasing directly from Canada: shipping fees, bank fees, customs duties…

In total, a bag that was supposed to cost me €80 ended up costing €160.

My only advice is: do not buy from this brand.

The bag I purchased started falling apart after a little over a year. Zipper broke, the piping along the edges cracked and peeled and finally the hardware on the strap completely broke. Poor customer service. They don’t stand by their products.

I'm so disappointed with their customer service. They shipped me the wrong bag. I responded right away with all the information they required, and they reached out to ask me to submit the same information a second time. After that, they let me know that the bag I ordered had sold out. And while they are apparently sending a prepaid shipping label, it's on me to package it up and return it to the post office, even though the mistake is not mine. A company whose business is online should have a more seamless system than this.

I am extremely disappointed with the customer service from Poppy & Peonies. I had high expectations based on their branding, but my experience has been the complete opposite.
I reached out multiple times regarding an issue with my order and received little to no response. When you spend your hard-earned money—especially on products that are marketed as high-quality—you expect at the very least timely communication and support. Unfortunately, that has not been my experience.
There appear to be ongoing issues with product quality as well, including problems with zippers, peeling materials, and even orders not being received at all. What is even more frustrating is being told there is little that can be done, or worse, being ignored completely.
It’s disappointing to see a company that once seemed focused on women and quality lose sight of customer care. Good customer service should not stop once a brand becomes popular.
At this point, I cannot recommend this company and will not be making future purchases.

The bags here are cute but unfortuneatly do not last long becoming costly for a bag that can only be used for a few months. Customer service will not guarantee quality after 90 days and will not allow access to write a review on their website. Customer service offered 25 % a new purchase but that is the current sale at the moment on the site. I very much wanted to support a local canadian company but dispointment with quality for price.

I received my commuter backpack in June of 2025 and the bottom on the outside now has a slice in it where my laptop sits. It's been 10 months. The warranty is 90 days...probably because they know their products won't hold up or they'd confidently have a better warranty. I didn't have a great ordering experience either and never got a reply to an inquiry so I would strongly advise against ordering from this company at all.
I couldn't post a review to their website because I've owned it for too long. The reviews on there are probably purchased.

Stitching on commuter backpack unravelled within 90 days of use and company won't repair. Basically, received what appears to be an AI generated response stating they can't know how item is being used so aren't responsible however can offer discount on a future purchase. No way would I recommend poppy and peonies nor purchase again from a company that doesn't stand by their product

The handbag arrived, but I thought I would exchange it for another (darker color). So I went to their website and tried to get a return label. It was very confusing. When I selected my order (the one I wanted to exchange), I could not get to the color of the bag I wanted, because their site told me I was exchanging my bag for the same exact color). I tried doing their online chat and they emailed the link I had already tried 5 times with. They did give me the return address; however, the cost of returning it by USPS was $38 and by UPS was $254. I will never buy from them again because of the poor customer service.

My bag arrived 8 days after I ordered it via USPS. It came and is exactly what I expected, well packaged. The only thing they could have done better would be to ship the bag stuffed to avoid making a small crease, but it is bound to happen using the bag unless it's always hung up and it will get less noticeable with use. I can't speak to the customer service or the durability yet.

I love all the organization pockets and being able to put my tumbler in the bag, rather than in a side pocket. Very excited to have a bag I can fit everything I need for work.

I like my Laptop bag, Couleur and Fabrik is fine as expected from a non leather bag for under 100€. BUT the coustomer service is bad or better non exsiting. No Feedback after over a month. I had to pay taxes at the delivery (Inter. shipping) as of a 1/3 of the price of the bag. Thought this was a mistake as it was not mentioned by placing the order. If I would have known this from the start …

I never received the order although a USPS label has been created months ago. I emailed them several times and never heard back. Very disappointing!

I purchased a bag over a month ago and have not recieved it nor heard back from customer service after emailing over 5 times to find out the status. They immediately took the money out, of course, but I have not received it yet. Seems a bit scammish to me. I will not recommend or buy from them again.

I bought the commuter backpack a few months ago and have carried only light items in it. The stitching came undone and the whole bottom is falling out. What a rip-off. I’m going to end up just throwing it away because it’s unusable.

P&P offered a 25% discount, but I wouldn’t buy from them again. (This is after the strap broke in the first two weeks. They did replace that, but it tells you how poorly their products are made).

I give them a 1 star for using the worst delivery service on the face of the planet. It's s a well know joke - Canada Post. I had to pay for delivery and Canada Post was the only selection. I should be able to pick and pay for a reputable delivery service that will deliver on time and not provide excuses. My order was picked up last week and for days has show it will be delivered today between 9am and 1pm. It is now 9:30pm and no delivery, but it's still says today from 9am to 1pm. I contacted Canada Post, which is a joke, and got, we don't guarantee anything and we have no idea when you'll get the item. This was my first and last purchase until you stop using the worst delivery service on the planet. There is a reason they are about a billion dollars in debt, and this is well known and documented all over Canada. Someone at your company needs to make better decisions. Now that I see the other horrible reviews of your company I can see picking Canada Post was just another dumb idea by whoever is in charge. Worst service ever!

Very disappointed with both the quality and customer service. The Poppy & Peonies purse I received fell apart after very minimal use. I contacted customer service and provided photos, but they were dismissive and offered no real solution. For the price and reputation of this brand, I expected much better quality and support.

I recently made a purchase from Poppy and Peonies. When I received the item, I realized it was not as I expected. They deducted the 15% discount that was applied, and I was not able to print the return address for shipping. The return process was not user friendly. I attempted to find the return that I started, and was not able to. I then sent an email, and to this day, have not received a response. There’s no such thing as ‘Customer Service’ at Poppy & Peonies. This was my first time making a purchase from this company, and I will never do it again. I take full responsibility for this mistake. I should’ve read the reviews prior to purchasing. I am stuck with a product that I am not happy with, as the cost for returning it, is a third of the the initial price.
DO NOT BE FOOLED.

I just purchase a black crossbody purse. I bought it because I liked that it had a wallet built into it. The material is hard and feels very cheap. It is way too wide/thick/ bulky for my liking. It took a long time for me to receive it. I'm just not happy at all with it. I'm not saying it's a company to not buy from. This is just my feelings. I wish I could send it back.