Poppy's Picnic Reviews 

530
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting their pets love the food, which leads to improved health, shinier coats, and increased energy. Many appreciate the high-quality ingredients and the convenience of balanced meals. Customer service is frequently highlighted as fantastic, with people describing the team as friendly, helpful, and quick to resolve issues. However, some people were dissatisfied with delivery issues, reporting partially or fully defrosted food due to delays or inadequate packaging. A few also experienced dismissive or unempathetic customer service when problems arose.

What people talk about most

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with the... See more

Quality

People report positive experiences with quality, often noting that the food is excellent and their pets love... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, superb, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and reliability.... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our miniature schnauzer, Tilly Scrumptious absolutely loves Poppy's Picnic. We choose the low fat options for her, both raw and cookable. We love its versatility, being able to cook before we head o... See more

Company replied

Rated 5 out of 5 stars

Poppy’s Picnic makes raw feeding easy and appealing. The ingredients are top-quality, British-sourced, and free from nasties – my dog’s coat is shinier, and he’s more energetic and enthusiastic at m... See more

Company replied

Rated 5 out of 5 stars

We’ve fed Poppy’s fab food to out dogs for years, but have just picked-up the latest members of the family at 8 weeks old and were a bit worried about transitioning her onto raw after kibble and mum’... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t recommend Poppy’s Picnic enough – switching to their raw food has been amazing for my dog; years on, still happy! He absolutely loves it and gets so excited at mealtimes! His coat’s s... See more

Company replied


Company details

  1. Pet Store
  2. Dog Cafe
  3. Food Manufacturer
  4. Food Producer
  5. Health Consultant
  6. Pet Supply Store

Written by the company

The only naturally balanced fresh raw food on the market ❤️ Award winning meals delivered to your door. Our fresh dog food and cat food is handmade by fourth generation butchers in the heart of Wiltshire. A balanced mix of fresh British meat, vegetables, herbs, botanicals, liver & kidney. We are the first company to be awarded the UK PET FOOD Raw Safe Mark ❤️


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

530 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(530)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

Fantastic products (one very happy dog here!) and fantastic customer service. Highly recommend!

July 1, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Alex

Thank you so much for your kind words and amazing 5 stars.

We’re delighted to hear your dog is so happy with our products, and we really appreciate your recommendation. Providing fantastic service is something we truly care about, so your feedback means a lot!

Thanks again for being part of the Poppy’s Picnic family! 🐾💚

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Poppies Picnic is Perfect

I've used Poppies Picnic on and off for a while and it's a great company, the fact they also do cook able range is really good which no other companies do that I'm aware of . So it's a big thumbs up from me and a perfect score of 10 out of 10 :o).

August 2, 2024
Unprompted review
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Reply from Poppy's Picnic

Hello Pip
Thank you so much for your fantastic feedback!

We’re thrilled to hear you appreciate our cookable range — it’s something we’re really proud to offer, knowing it makes feeding easier for many pet parents. A perfect 10 out of 10 from you means the world to us!

Thanks for being part of the Poppy’s Picnic family and for the big thumbs up! 🐾💚

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

The perfect nutrition for my lab

The perfect nutrition for my lab! Always arrives on time and delivers the nutrition and balance that he needs. Highly recommended!

July 30, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Amre

Thank you so much for your kind words and 5-stars.

We’re delighted to hear your Lab is thriving on our food and that our service is hitting the mark. Delivering balanced, nutritious meals on time is what we strive for every day!

Thanks so much for your recommendation . It means a lot to us!

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Cookable

My dog loves the cookable mince & power balls,, I have received 1 order that 4 packs out of 8 were fully defrosted but was given a refund. Poppys picnic were very helpful. Freezer blocks inside would be beneficial.

July 29, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Tracey

Thank you so much for your feedback.

We're delighted to hear your dog loves the cookable mince and Power Balls. They definitely favourites here too! We're sorry about the defrosted packs but glad we could sort that out quickly for you.

Thank you for your helpful suggestion about freezer blocks , we appreciate ideas that help us improve.

Thank you for your support...

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Absolute first class.

Absolute first class produce & the customer service is great too. My dogs love it. Makes feeding raw so easy.

August 2, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello

Thank you for your wonderful review and 5-stars.

We're thrilled to hear your dogs love our produce and that were making raw feeding easy for you. Your support means the world to us.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Great product and customer service

My dog loves Poppy's Picnic! Deliveries are always spot on, and the helpful customer service team have provided great advice at the beginning of our switch to raw food.

August 2, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Vikki

Thank you so much!

We're so happy to hear your dog is loving Poppys Picnic , and that our teams could help make the switch to raw food smooth and easy. Reliable deliveries and great advice are what we strive for.!

Thank you for being part of the Poppy's Picnic family.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Poppy’s Picnic makes raw feeding easy…

Poppy’s Picnic makes raw feeding easy and appealing. The ingredients are top-quality, British-sourced, and free from nasties – my dog’s coat is shinier, and he’s more energetic and enthusiastic at mealtimes, I'm very happy and so is Winston. The pre-portioned packs are a real time-saver, and there’s plenty of variety.

The only downside? You’ll need a bit of freezer space. But if you’re after convenient, nutritious raw food your dog will love, it’s well worth it.

June 1, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Becky

Thank you so much for the 5-stars and lovely feedback.

We're so happy Winston is thriving and enjoying his meals. A shiny coat and extra energy make it all worth it. We're glad the pre-portioned packs are helping save time for you too.

We completely understand about the freezer space - but as you say , it's worth it for the nutritious convenient raw feeding.

Thank you for choosing us.

Much Kindness
Debs and Poppy



Rated 5 out of 5 stars

10/10

Reliable deliveries, food my dog loves, great customer service.

August 1, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Toby

Thank you for your lovely words and 5- stars.

We're delighted to hear your dog loves the food and that our deliveries and customer service are hitting the mark. Your support means everything to us!

Thank you for being part of the Poppys Picnic family.

Much kindness
Debs and Poppy

Rated 5 out of 5 stars

Wonderful high quality dog food

I have a now elderly mini schnauzer who has been the fussiest eater since being a puppy and I have tried every variety of dog food on the market & she will eat it initially then go off it (usually after I’ve started a subscription!).
She was quite poorly last year & developed a chicken intolerance & I couldn’t get her to eat anything. She lost a lot of weight.

We needed to really rethink her diet & look carefully at the harmful ingredients in many commercial dog foods. Many have mixed proteins including chicken as well so they were no good.

She has never liked any raw that she tried but finding the Poppy’s Picnic cookable range has been a revelation. She absolutely loves it - we rotate the lamb, beef & boar flavours & she is for the first time eating every meal & thriving. She is maintaining weight, her coat is glossy & she really is full of beans !

I can’t recommend PP enough - I only wish I’d discovered it sooner.

August 2, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Tori
Thank you so much for sharing your story with us. We’re truly touched to hear how Poppy’s Picnic has made such a difference for your mini schnauzer, especially after such a challenging time.
It’s wonderful that she’s thriving on the cookable range and enjoying every meal with glossy coat and full of beans sounds like a happy pup indeed!

Your kind words mean the world to us, and we’re honoured to be part of her journey. Here’s to many more happy, healthy meals ahead!

Warmest wishes

Debs and Poppy

Rated 5 out of 5 stars

Poppy’s picnic is a great dog & cat…

Poppy’s picnic is a great dog & cat food company. Super fresh for my little daschund, she loves it when it comes to her meal times.

I will sure be ordering plenty more

August 1, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Maddie

Thank you so much for your lovely feedback!

We’re so happy to hear your little dachshund is enjoying her meals. Fresh food that makes mealtime special is what we aim for! We can’t wait to help with plenty more orders in the future.

Thanks for being part of the Poppy’s Picnic family! 🐾💚

Much Kindness
Debs and Poppy

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Rated 5 out of 5 stars

Fantastic service from Poppys Picnic

Fantastic service from Poppys Picnic. Thank you very much.
5 ⭐️

August 2, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Lucy

Thank you so much for your kind words!

We’re thrilled you had a fantastic experience with Poppy’s Picnic. Your 5-star support means a lot to us!

Thanks again for being part of our family.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Yummy!

Yummy! And such variety - we’ve decided Wild boar is her favourite! Easy to freeze and delivery is always smooth.
Full of all the right stuff to support growth and keep her well

August 2, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello
Thank you so much for your wonderful feedback and 5 amazing stars.

We’re delighted to hear that Wild Boar is a favourite , it’s a real treat!
It’s great to know the delivery and freezing are working smoothly for you too.

Thanks for trusting Poppy’s Picnic to support your pup’s growth and wellbeing. We’re so happy to have you with us! 🐾💚

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Our 11 year old cockapoo is thriving on…

Our 11 year old cockapoo is thriving on PP’s food and it’s really helped with some stomach issues she was having when on dry food. Great customer service too.

August 2, 2025
Unprompted review
Poppy's Picnic logo

Reply from Poppy's Picnic

Hi Em

Thank you so much for sharing your experience!

We’re so happy to hear your cockapoo is thriving and feeling better since switching to Poppy’s Picnic. It means a lot to know our food and service are making a positive difference.

Thanks for being part of the Poppy’s Picnic family!

Much kindness
Debs and Poppy

Rated 5 out of 5 stars

Our Labrador absolutely loves Poppy’s…

Our Labrador absolutely loves Poppy’s picnic! We’ve had her on it since she was a puppy and it’s great to know she’s getting the best possible nutrition. Ordering and delivery is always spot on. Thanks to the Poppy’s picnic team who never miss a beat!

August 2, 2025
Unprompted review
Poppy's Picnic logo

Reply from Poppy's Picnic

Hello Michael
Thank you so much for your kind words, amazing review and 5-stars.

We’re thrilled to hear your Labrador has loved Poppy’s Picnic since puppyhood. It’s wonderful to know she’s getting the best nutrition, and that our ordering and delivery service is spot on!

Thanks for being part of the Poppy’s Picnic family , we really appreciate you!

Much Kindness
Debs and Poppy

Rated 1 out of 5 stars

Extremely rude staff

Extremely rude staff, accused me being sneaky for using a discount code that the website allowed me to use. She also refunded me the incorrect amount after cancelling my order without my knowledge. I did eventually get my full refund after having to chase up, this was one of the owners that dealt with my order… I would not recommend, overpriced, awful customer service - we have switched to pro dog and the quality is great, you get way more for your money and our dog absolutely loves it!

January 6, 2025
Unprompted review
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Reply from Poppy's Picnic

We’re truly sorry to hear about your experience and want to extend our sincere apologies. This is absolutely not the level of service we aim to provide at Poppy’s Picnic.

We completely understand your frustration regarding the use of the discount code and the confusion around the refund. it was never our intention to accuse or upset you in any way. We always want our customers to feel valued and treated with respect.

We appreciate your feedback, it helps us reflect and improve. If you’re open to it, we’d love the chance to speak with you directly so we can better understand what went wrong and see if there’s anything we can do to make amends, drop me an email at paws@poppyspicnic.co.uk

Wishing your dog all the best on their new food journey and thank you again for giving us a try

Sophie

Rated 5 out of 5 stars

Freddie my cavapoo love poppy picnic it…

Freddie my cavapoo love poppy picnic it gone in a seconds!!as soon as I put it down on the plate .gentle on his stomach as he is very sensitive .
Also like the option to cook to so he can have hot or cold .very convenient in ball size too so no messing around in weighing it’s already done thank god 🐶

July 1, 2025
Unprompted review
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Reply from Poppy's Picnic

Dear Karen
Thank you so much for your wonderful feedback!

We’re so happy to hear Freddie loves his meals and that they’re gentle on his sensitive tummy. The cookable option and handy ball sizes really do make life easier, don’t they? We’re glad it’s a perfect fit for both of you!

Thanks for being part of the Poppy’s Picnic family! 🐾💚

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Good choice of food, excellent service

Good choice of food, our Tilly Scrumptious loves her Poppy’s Picnic complete meals, I would include a photo but she eats it in seconds! Excellent customer service too, when an item was missing, the team sorted it out immediately . Delivery is excellent too, we live on the Isle of Wight and food always delivered quickly & well packaged. Poppy’s Picnic well deserving of 5 stars.

July 9, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Chris & Tilly scrumptious

Thank you so much for your wonderful feedback. We love this!

We’re delighted to hear that Tilly Scrumptious loves her meals , speedy eaters are the best! We’re also glad our team could quickly sort out the missing item and that delivery to the Isle of Wight is running smoothly.

Your 5-star support means the world to us. Thanks for being part of the Poppy’s Picnic family , your kindness and support.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

The bowl is always licked clean!

As a raw feeder I carefully select the brands I want to rotate and Poppy’s Picnic is always on my order list. Recommended by Raw Fed Dachshunds U.K. “These ranges are balanced to FEDIAF guidelines and are nutritionally balanced”. So owners can be confident that Poppy’s Picnic is a suitable raw brand…and the best bit, my miniature dachshund loves it. 🐾🐾

July 31, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Liz

Thank you so much for your lovely words and all your support.

We’re thrilled to be a trusted part of your raw feeding rotation, and it’s wonderful to hear your miniature dachshund loves Poppy’s Picnic. Being recommended by Raw Fed Dachshunds U.K. means a lot to us!

Thanks for choosing us to help keep your pup happy and healthy! 🐾💚

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Great food

Great food, realisable delivery. Our Oscar loves it and has been eating their raw food since he was a puppy. He’s in great health and his weight is always perfect.

August 2, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Andrea

Thank you so much for your kind words and sharing your experience.

We’re so happy to hear Oscar has been enjoying Poppy’s Picnic since puppyhood and is thriving in great health with a perfect weight. Reliable delivery and happy pups are what we aim for!

Thanks for shopping with us and becoming part of Poppy's Picnic family.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Poppy’s Are The Best

I have been buying my dog food for my three dachshunds for a long time. Always a fantastic service, any issues are resolved promptly, and everyone at Poppy’s are really friendly and helpful.

August 2, 2025
Unprompted review
Poppy's Picnic logo

Reply from Poppy's Picnic

Hi Christine

Thank you so much for your wonderful feedback and sharing your experience.

We’re so pleased to hear that you and your three dachshunds have been happy with our service for so long. It means a lot to us that you find our team friendly and helpful — we’re always here to make things easy for you!

Much Kindness
Debs and Poppy

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